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dpProfessional SummaryOrganized and dedicated Administrative Assistantwith proven track record of providing exceptionalcustomer service in fast-paced environments.Offering keen attention to detail and strong decision- making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.Work History2024-01 -CurrentIncome Tax PreparerJackson Hewitt Tax Service Inc., Ludington, MIPrepared accurate and timely returns for over 100clients annuallyDemonstrated ablity to interpret and applyfederal and state tax regulations, resulting in 100% accuracy and compliance with tax lawsStreamlined tax filing processes, reducingpreparation time by 20% while maintainingthoroughness and compliance bulletEnsured client confidentiality while adhering to all applicable privacy laws2022-05 -2023-09Lead BartenderGolden Sands Golf Course, Mears, MIMaintained secure cash drawers, promptlyresolving discrepancies in daily totalsTrained 15 new bartenders on drink preparation,product promotion, and sanitation protocolConducted regular inventory count to keep liquorand bar supplies stocked, avoiding expensive rushordersAdhered to state laws regarding alcoholicbeverage services and consumer regulationsContactAddressLudington, Michigan, 49431PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEWWWhttps://bold.pro/my/dani-perow/325rWebsites,Portfolios,ProfilesLINKEDIN LINK AVAILABLE/Candidate's Name
SkillsLeadershipInterpersonal SkillsProblem-SolvingTime ManagementOrganization skillsIntuit QuickBooksMicrosoft OfficeCalendar ManagementAP/ARAnalytical SkillsComputer ProficiencyTravel PlanningCrafted 'cocktail of the day' menu to utilizeslow-moving inventory, reduce losses, andincrease daily revenue.2021-05 -2021-09Reservation Sales AgentManistee National Golf and Resort, Manistee, MIProvided exceptional customer service andsupport for a diverse clientele, leading to 95%customer satisfaction ratingDemonstrated calm and professional demeanorin high-pressure situations while utilizingexceptional communication skills to resolve guestissues promptlyCoordinated with housekeeping andmaintenance staff to ensure 150 guest rooms areprepared to highest standardDesigned training program for new reservationsstaff leading to increase in staff retention by 20% 2019-04 -2020-09Administrative AssistantPrecision Quality Services, Grand Rapids, MIProvided excellent customer service to internaland external stakeholders, demonstrating highlevel of professionalismManaged calendars, scheduled meetings, andcoordinated travel arrangements for executivesDrafted correspondence, reports, andpresentations with appropriate business tone and100% accuracy in spelling and grammarMaintained office supplies and equipmentinventory, ensuring office operations ran smoothly. 2017-08 -2019-03Restaurant ManagerThe Q Smokehouse, Ludington, MICarefully interviewed, selected, trained, andsupervised staffAnalyzed sales data to identify trends and adjustpurchasing decisions accordinglyDeveloped unique marketing campaigns tocreate presence within community and help drivesalesEffectively managed payroll and timekeeping forstaff of 35, and completion of required paperworkfor new hires and terminationsHandled escalated customer concerns withspeed and knowledgeable support to achieveoptimal satisfaction and maintain long-termloyaltyKept facility compliant with health codes,sanitation requirements, and license regulations,alleviating risk of expensive finesEducation2021-05 -2025-05Bachelor of Science: AccountingUniversity of PhoenixA.A. in Business Administration |