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Street Address  Elmley AvenueBaltimore, MD Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYAdministrative Support - Customer Service Representative - Assistant Project ManagerMS OfficeSuite - JavaScript/C++/MS Visual Basics/CSS/HTMLDeveloped a web page to update employees'/retirees dependent information.Maintained an inventory of aircraft parts at a value of over $2.5 million.Revamped an electronic filing system for the entire employees' benefit division.Outstanding communications/relationship-building with non-profit organizations.EMPLOYMENT HISTORYResidential House Manager, New Vision House of HopeBaltimore, MD2013 - 2015A non-profit organization that houses men/women/children who are either living with HIV, homeless, mental illness, or a substance abuse problem. The company does clinical case management and finds substance abuse treatment, mental health referrals, and permanent housing.Increased The number of financial grants by 3, which enabled us to buy more property to serve more clients.Produced effective housing resource pamphlets which produced 100% placement and added 4 new houses which advanced our program and reached our target population.Saved The organization's time and resources because of my multiple roles in the management of the programAchieved Valuable community outreach experience and built relationships with community organizations that referred clients to our program.Mortgage Loan Officer, Savings First MortgageOwings Mills, MD2005 - 2012The mortgage finance company that helped new homeowners and existing homeowners. Underwriting all loans.Increased The number of loans in my pipeline by 75% in my first year.Produced At least 50 leads per weekSaved The company approximately $30,000/yr by subcontracting telemarketers to my team.Achieved The highest earner for 6 months in a row.Organic Chemistry Laboratory Assistant, Coppin State UniversityBaltimore, MD2001 - 2004Historically Black University produced the most African-American nurses and teachers.Increased The number of chemistry majors by 10%.Produced a research grant to study natural products and their effect on pharmaceutical drug design.Saved The university several thousands of dollars by designing a new electronic inventory system and installation of software packages in all the Natural Sciences laboratories.Achieved Outstanding Employee of the Year for my dedication to the students learning.Customer Service Representative, BlueCross BlueShield of MarylandOwings Mills, MD2000-2001Healthcare provider of health and dental insurance.Optimized The number of triaged calls by 50%.Reduced The number of computerized errors by 95%.Awarded The most effective customer service representative of the year.Introduced A new software to produce a computerized correspondence letter.Employees Benefits Clerk, Baltimore City Employees Benefit DivisionBaltimore, MD1997 - 2000City government division of the Department of Personnel. Handled all employees/retirees' health, dental, life, pharmacy, billing, and COBRA benefits. Utilized HRSS/SPSS and other human resources software packages.Generated a web page that updated employees'/retiree's dependent information.Introduced a new electronic filing system.Changed how we communicated with healthcare providers by designing an interactive website linked to each healthcare provider.Improved The in-house counseling session by creating a computerized sign-in sheet that automatically updated itself once the customer service representative begin working on their case.Inventory Management Specialist, U.S. Air ForceDenver, CO1991-1995A member of the U.S. military.Awarded The responsibility for an inventory of aircraft parts valued at $2.5 million.Changed The inventory control mechanism by updating the existing system.Saved The U.S. Air Force approximately $5,000 a month by accurately managing the supply levels.Contributed Outstanding customer service with outside contractors.EDUCATIONBaltimore Polytechnic Institute1991Engineering ScienceHigh School DiplomaCoppin State University1996-2000Chemistry/MathematicsBachelors of ScienceWor Wic Community College2008Web DesignCertificate