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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEEDUCATIONCollege of Engineering. Guindy Chennai Anna UniversityBachelor of Technology, ITSKILLSUnix/LinuxNetworking ProtocolsStorageBackupDatabaseMiddlewareAWSGITJenkinsPuppet/ChefAnsible Playbooks and RolesAutomation scripting pythonVersion control (Git)Automation trouble shootingDeploymentConfiguration ManagementDockerContainersAWS/VMWare/CiscoPython/PerlApache/NginxZabbix/SensuIncident ManagementChange ManagementProblem ManagementDisaster ManagementProcess OptimizationDocumentationTeam leadershipVendor and supplier managementComplianceBusiness continuityService ImprovementIT service managementService level Agreement.Training and MentoringCloud-computing, data center co-location, managed hosting services-SaaS, PaaS and IaaS.E-Commerce infrastructure management, coordination with development teams and vendors.Linux, AIX & Solaris Server updates, Active Directory, Exchange Server, McAfee/Symantec/Trend Micro Endpoint Protection, Redhat management suite, Oracle, MSSQL, DB2, backup, Middleware, Storage, DevOps, automation, ServiceNow, Bigpanda, Artificial Intelligence. Veritas Cluster, NetworkHardware lifecycle managementFirewall, IDS/IPS, Antivirus, Spam filtering, SSL Certificates. Encryption, DNS, PKI, Security.Web application firewall and reverse proxy implementation and tuningExperience working with IT frameworks including ITILVMWare and Hyper-V infrastructure design, implementation and administrationEMC, HP and Dell Storage systems (SAN/NAS) implementation, trouble shooting and maintenance.PCI Data Security Standards, audit, gap analysis and remediation experience.Work HistoryCloud Infra support Support from 08/2011 to till dateClient Name: TIAA CREF- Charlotte NC, CNO Finance - Carmel IN, Comcast -NJ, Barnes and Noble NY and Western Union Denver COTechnical Experience DetailsAWS Cloud ExperienceResponsible for provisioning and configuring AWS services such as EC2 (Elastic Compute Cloud), RDS (Relational Database Service), S3 (Simple Storage Service), VPC (Virtual Private Cloud), and others based on our organizational needs.Using tools like AWS CloudFormation, Terraform, or AWS CDK to automate the provisioning of infrastructureManage the lifecycle of EC2 instances, including creation, monitoring, scaling, and termination.For system monitoring, use AWS CloudWatch, AWS X-Ray, or other monitoring tools to keep track of the health, performance, and uptime of cloud resourcesOptimize the performance of AWS resources by adjusting instance types, optimizing storage solutions, and managing load balancersSet up alerts and notifications for critical events or performance thresholds to ensure quick response to potential issues.Implement and manage AWS Identity and Access Management (IAM) roles, policies, and permissions to ensure secure access to AWS resourcesEnsure that the AWS environment complies with relevant industry standards and regulations such as GDPR, HIPAA, and SOC2Regularly assess the cloud infrastructure for security vulnerabilities and apply patches or mitigations as neededDeveloped and implemented backup strategies using AWS services like AWS Backup, S3, and Glacier to ensure data durability and availabilityCreate and manage disaster recovery plans, including setting up and testing DR sites using AWS services such as Route 53, RDS Multi-AZ, and EC2 Auto RecoveryManage EC2 snapshots and AMIs (Amazon Machine Images) for backup and recovery purposes.Monitor and analyze AWS usage and spending using AWS Cost Explorer, AWS Budgets, and AWS Cost and Usage ReportsIdentify opportunities to reduce costs by optimizing resource usage, leveraging Reserved Instances, Savings Plans, or Spot Instances, and cleaning up unused resourcesGenerate and provide reports on AWS costs, utilization, and forecasts to stakeholdersDesign, configure, and manage VPCs, subnets, route tables, and network gateways to ensure secure and efficient network communicationConfigure and manage load balancers (ELB, ALB, NLB) to distribute traffic efficiently across multiple instancesSet up and manage VPNs or Direct Connect to securely connect on-premises networks to the AWS cloudAutomate repetitive tasks using AWS Lambda, AWS Systems Manager, or custom scripts written in languages such as Ansible, Python Bash, or PowerShellWork with DevOps teams to integrate and automate deployment pipelines using AWS CodePipeline, CodeBuild, and CodeDeployMaintain comprehensive documentation of the cloud infrastructure, configurations, procedures, and policiesCreate and distribute regular reports on cloud resource usage, performance, incidents, and changes to the cloud environment. To stake holdersRespond to and resolve incidents related to AWS infrastructure, ensuring minimal downtime and impact on the organizationProvide technical support to development teams and end-users for issues related to AWS services and resourcesConduct root cause analysis for incidents and implement preventive measures to avoid recurrence.Work closely with other IT teams, developers, and stakeholders to ensure seamless cloud operations and the successful implementation of projects.Prepare for and participate in audits related to cloud infrastructure and ensure that all practices meet the necessary compliance requirementsSet up and manage logging services such as AWS CloudTrail, CloudWatch Logs, and VPC Flow Logs to track access and changes to cloud resources.Ensure that cloud security frame work complies `relevant regulatory requirements (GDPR).Keep the client network up to date with change sin laws and regulations that impact cloud security.On-premises experienceInstalled, managed, and deployed Linux servers for middleware, databases, and application servers for critical applications (e.g., Jboss, Jetty,Tibco,Tomcat,Digital,Oracle DB, AIX DB, MSSQL DB, Hadoop).Install, Configure and setup WebSphere application server instances, configuring system environments and applying patches and updates, user management, trouble shooting issues related to WebSphere application servers including application failures.Managed 1000+ UNIX servers running RHEL, Oracle for the hardware HP,Cisco,Dell servers, including blade centers, and Oracle PCA.Deploy and configure Red Hat Satellite Server, including creating and maintaining any customized kick-start configuration channels to deploy RHEL and Red hat Patch Management.Manage the Oracle Linux Manager spacewalk for installation and releases for patch management on Oracle Linux servers.AS IAC infrastructure, Created automations using ansible scripts, shell scripts, and python scripts for servers, Linux patch management, file system management, server reboots, storage, and local disk scans for Linux additions; for lower and high severity incidents, auto resolved for CPU, memory, disk space utilization, swap management, and disk latency. This will avoid manual errors and high availability (MTTD and MTTR.)Work on developing and maintaining applications built on the Pega platform.Experience in installation,upgrade and migration of PRPC V6.3 SP1 and V5.5 SP1 applicationManaging user and roles in Pega with respect to Pega and admin studio which gives workspace for system/db/SEC admin that provides run time information and configurations options to system resources.Work on developing and maintaining applications built on the Pega platformExtensively working on migrating a physical solaris system into a zone, which reduces the maintenance cost in the DC, and easy management of zones.Install, configure, and manage user access on Unix servers using Centrify Private Access Management (PAM) integrated with Active Directory.Extensively worked on Firmware upgrades on all Linux hardware, like HP, Dell, and Cisco system patchesReduced 15% of vulnerabilities by writing scripts automating security.Extensively worked on storage migrations from EMC to power stores on critical DB servers as part of planned maintenance.Managing the team of 10 devops engineers to build the CI/CD process from scratch simplifies the development process.setting up the CI of the new branches via Jenkins and GitLab for more than 10 projects to address internal organizational requirements.Automating the development process and securing Jenkins and GitLab to develop a complete orchestration.addressing overall compliance on vulnerability Mitigations on all linux servers using OS patch management and upgrading the systems for End-of-life systems. Also helps applications teams to address log4j vulnerabilities by upgrading the java components.Participated in the development of automation technologies and handled and arranged relevant documents and records.Optimizing server performances, troubleshooting, determining the root cause, and working on solutions and implementations.Participate in technical research and development to enable continuous innovations in the infrastructure domain.Production Operations (code deployments, upgrades, and system patches using automations)Involved the identification of Linux server environments for developers and testers, supporting them, and documenting procedures for IT support.Work closely with developers to build their development, pipeline, and deployment code for various environments.Participate in deploying, automating, maintaining, and managing AWS cloud-based production systems to ensure their availability. performance, scalability, and security of production systemsDevelop and maintain monitoring and alerting tools (SiteScope, Splunk, and Dynatrace).Performs maintenance and troubleshooting of continuous integration systems, including build and deployment across multiple environments.Developed and Managing AWX tower with 250 roles, 400 playbooks, and 300 nodes.Developed and managing the Rundeck Ansible Tower environment with 400 projects and 400 jobs for one-click automation.Working knowledge of SSL and SSL certificate managementPerform change management, configuration, design, and implementation of supported products and systems.Skills.Strong knowledge of web servers, web server load balancing (GTM/LTM)Strong knowledge of middleware technologies such as WebLogic, WebSphere, and TomCatStrong background in WebCenter/WebLogic, Unix, and J2EE knowledge (Java, JSP's, Servlet, EJB, JMS, MQ, etc.)Strong knowledge of Oracle 10g, 11g, SQL, and PLSQLStrong knowledge of Oracle database administrationDesign, implement, and manage TIBCO domains, including resource management, security policy management, and application management.Perform analysis and troubleshooting of queries using RDBMS toolsets; provide performance improvement recommendations.Perform database administration activities such as storage management, backup, recovery, and performance tuning.Provide proactive problem management to identify RCA and provide permanent resolutions.Develop software and systems based on test-driven development and continuous integration practices; establish monitoring and automation processes.Work closely with application development, server, and storage groups to ensure optimal performance and efficiency.Assist with integrating DBA operational goals into proactive processes within development streams.Assist the development and support team with technical and troubleshooting production issues.Strong knowledge in Design, develop, and maintain automation of VMWARE infrastructure management.Strong knowledge in design, installation, management, and routine upgrades of VMWARE infrastructureProvide key technical consultation with major migration and transition programs.Analyze and execute VMware performance tuning strategies.Has worked on various volume management software's like AIX LVM, HP LVM, and VERITAS Volume Manager/Veritas cluster setup.Advised customer SAN/NAS, networking, and server engineers, providing advice regarding system and storage infrastructure plans and improvements.Performed zoning for both the iSCSI and FC protocols on multi-vendor switches like CISCO and BROCADE.Develop and execute test plans to support network upgrade projects.Develop, document, and establish standard operating procedures.Provide support for our internal global network infrastructure.Provide superior IT support and management of PCs, servers, LAN/WAN, hardware and software applications, and telecom systems.Manage logical networks, including the assignment of IPs, allocating VLANs, and policing rogue devices.Develop a new virtual server environment and storage management program.Monitor and manage network backups.Deep knowledge of Wintel platforms, and Networking Infrastructure (Workgroup, Domain, PDC/BDC,, DNS, WINS, DHCP)Strong knowledge of databases including Microsoft SQL 2003, 2005, 2008, 2012Developed Ansible scripts for the F5 URL traffic switch between DCs during major incidents and maintenance activities for mission critical to ensure 100% availability of the systems.Process Improvements Identify and construct new process frameworks, as well as reviewing, recommending and documenting improvements to established processes.Manage incident management bridge calls with support teams, on-call support application teams and management.Interface with LOB leads and managers work to develop strategic relationships with key partners outside of major incidents.Strong working knowledge of tools such as HP Service Manager, REACT, CMDB, Remedy and collaboration tools such as SharePoint.Manager Escalations provide first point of escalation within the P1M team.WLC Training and support ensure continuous training updates are developed and implemented for the Work Load Coordinator role throughout the yearPerform confidently and authoritatively in role of incident management subject matter expert and lead customer personnel in responding to fast paced incidents.Implemented and managed backup strategies to safeguard critical data, reducing data loss in incidents by 20 %Administered and maintained backup software and hardware systems. ensuring optimal performances.Collaborated with IT teams to develop disaster recovery plans and conducted routine drills.Created documentation and standard operating procedures for backup process and system recovery.Configured and managed backup solutions, such as NetBackup, Tivoli, RMAN db backup and replication, to protect critical data.Provides central contact point for user support and problem management for managed security applications (Firewall, IDS, Encryption, SIEM, EIQ, Web filtering)Managed a team responsible for the administration of multiple database systesm(Oracle, DB2, mssql)Oversaw database upgrades, patches and migrations to maintain system reliability and security.Collaborated with IT team to plan and implement high availability solutions, including clustering and replication.Participated in compliance audits and ensured database security and data retention policies were followed.Administration, Troubleshoot and Installation of Cyber Ark security tool (PSM with recorder, DR, AD, LDAP). Vault and password maintenances.Designed and implemented containerization strategies using docker to streamline application deployment.Orchestrated and managed containerized application using Server less architecture Kubernetes, improving scalability and resource utilization.Automated CI/CD pipelines with Jenkins.Git and docker, reducing deployment time by 30%Migrated legacy application to cloud native architectures using Docker and Kubernetes.Conducted regular network monitoring and performance tuning to optimize network traffic.Collaborated with third party vendors to ensure timely updates and maintenance of network and hardware.Conducted regular network assessments and audits to identify vulnerabilities and implemented security measures to protect against cyber threats.Collaborated with IT team to deploy and manage server systems and ensure seamless integration with network.Documented network configurations, changes and troubleshooting procedures.Proven track record of implementing and customizing Service now for IT service management and business process automation.Strong expertise in Service now modules such as Incident Management, Change management, service catalog and CMDBManaged and maintained SAN, NAS infrastructure, ensuing high availability and minimal down time.Designed and Implemented storage solutions to accommodate growing data requirements and ensure data integrity.Monitored and Optimized storage performance. identifying and resolving storage -related issues.Excellent problem-solving skills and the ability to design and implement effective automation solutions.IT Service delivery and Project manager experiences.Tracking service metrics by raising tickets at appropriate schedules that minimize client impact and downtime to provide direct support from the infrastructure side.Proven track record in managing and resolving critical incidents to minimize downtime and business impact.Strong leadership skills to coordinate cross functional teams during incident response.Proficient in developing and improving incident management processes and procedures.Excellent problem solving and communication skills under pressure.Conducted post incident reviews to identify root causes and recommended preventive measures.Improved response time by 40% through process optimization and the introduction of automation.Interacting extensively with clients in terms of cost optimization plans, meeting requirements, and confidence building in expanding Cognizant teams field of work.Coordinating with technical teams to ensure maximum business output via effective resource allocation.Presenting service delivery progress, profit, implications to stakeholders and technical teams via regularly scheduled meetings to account for service improvements and satisfying project requirements.Drive to ensure that SLAs exist across all service platforms and that BAU activities remain within the stated SLAs.Leads the implementation of technology solutions to meet clients requirements.Works closely with key customers and internal stakeholders to build strong collaborative relationships.Manages key Infrastructure vendors across all functions and stays current with developments in new technologies and platforms.Negotiates, maintains, and complies with software license and maintenance agreements.Negotiates and maintains vendor and service agreements.Retains and develops a successful team to support IT services.Supervise recruitment, development, retention, and organization of IT Operations staff in accordance with corporate budgetary objectives and personnel policies!Capacity planning of the enterprises data center facilities, server, networking, storage, and backup infrastructure and supportDaily interaction with team members to keep up to date with planning, implementation of various projects and resolution of any issues.Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.Measures and improves key performance indicators of IT Infrastructure technologies, capacities, project completion, and problem resolution.Ensure projects are scoped and planned properly while working closely with the PMOResponsible for large accounts with a high level of complexity.Accountable for account growthMentors and trains less experienced delivery managementPerform end-to-end systems infrastructure design, capacity planning and performance management, identifying opportunities for automation, cost savings, and service quality improvement for end-user computing.Manage and oversee all infrastructure projects delivery. Prioritize, guide, direct and monitor work efforts of Infrastructure Project Managers and Technical teams. Track, report, and resolve issues in a timely manner to ensure project delivery.Perform service request process reviews to ensure efficient and effective workflow and to effect improvements in service quality and timely deliveryCollaborates with department heads on project requirements and implementations.Builds a high performing team culture within the teams and encourages individuals to strive for performance improvement.Manages 3rd party vendors and service providers; performance and SLAs, incident handling and issue/problem resolution and escalation.$10M Operating budget.Developing and managing technology projects while ensuring cost optimization, efficiency, and client satisfaction while maximizing business output via client requirement analysis and strategic planning.Incident and Problem Management: Acknowledging escalations in a timely fashion and resolving the same by carrying out the necessary procedures (ITIL) such as troubleshooting and following up with appropriate root cause analysis.Leading and managing smooth transition of new accounts, configuration of service IT, and deployment of applications within a production environment.Incorporating ajile methodology to ensure working with flexible requirements and minimal to no business impact: project planning, resource allocation, outline implications, and client communication.Imparting knowledge to junior engineers in the team for the implementation and management of supported IT services and setups (ex. disaster recovery) by making resource allocation decisions including recruitment, induction, and staff development.Senior System Administrator Server Management from 02/2008 to 07/2011Client Name: GE Corporate Treasury Stamford CT, GE Global Infrastructure. Atlanta GA, Fox News CAActed as the single point of contact for financial application owners when monitoring/managing migrations.Significantly increased server virtualization rate (VMware) by planning and executing P-to-V migration of servers and assets and hosting 60 business applications in Prod, DR and Dev/QA testing datacenter environments.Collaborated and reviewed design assessments with application owners to determine best course of action for application - decommission, retire, migrate V-to-V, P-to-V, and web/database migrations, etc.Scheduled and attended daily and/or weekly internal meetings to ensure all tasks for pre and post migrations are completed on time while reporting progress through the use of MS Project tools.Identified project issues and managed project risks, including change management through developing and establishing DR for critical applications.Submitted tickets for Enterprise Web Hosting, database builds, and decommissioning of applications for pre and post migration effort (exadata migration).Managed weekly project plans and change meetings to include updates on all assigned applications through consistent communication and follow-up with the respective teams and ETAs.Project execution: Server patch management in order to meet security compliant in a timely fashion, ISILON storage upgrade for minimizing performance issues and downtime (ex. bugs).Handled the migration of around 500 servers from the datacenter located at Westbury, NJ to own datacenter at Monroe, NJ through extensive build of infrastructure components.Launched Openstack Private Cloud for building e-commerce servers via the procurement of switches, routers, firewalls, console servers, and network infrastructure systems.Developed and reported IT project plans, status reports, risk and issue logs, cost optimization plans, and resources and materials allocation.Increased automation through the implementation of tools (ex. Puppet, Ansible, Jenkins) and installation, configuration, and deployment of critical applications to improve resource allocation and manage time and cost effectivenessBeing involved in standard System Admin work like creating new users in Hadoop, handling permissions, performing upgrades, cluster management Cloudera Manager, day to day Cluster issues like finding out which jobs are taking more time, if users say that jobs are stuck to find out the reason, daily supporting of users in their admin needs. This would involve check for heavy jobs and if some jobs are taking more time as per the SLA.Wrote UNIX shell scripts, Ansible Playbooks, and modules to deploy, configure, and manage servers and traffic switch between DC for critical application. Automated build and deployment using Jenkins to reduce human error and speed up production processesWorking extensively with writing Ansible Playbooks, Unix Shell scripting and modules and Puppet Manifest to deploy, configure, and manage servers and traffic switch between DC for critical application. Automated build and deployment using Jenkins to reduce human error and speed up production processesActively manage, improve, and monitor cloud infrastructure on Openstack, including backups, patches, and scalingReduced deployment time for critical agile project infrastructure. Installed and configured Nagios to constantly monitor network bandwidth, memory usage, and hard drive status. Managed GitHub repositories and permissions, including branching and tagging.Working extensively with UNIX, Linux, and Windows installation, upgradation, configuration, tuning, and ensuring security management.Providing thorough status reports on a frequent and consistent basis by gathering major incident details through the analysis of ITSM ticketing tools (ex. Remedy, HP-OV) and other user-created notifications.Overseeing and ensuring high systems availability and stable operations of overall IT infrastructure, providing consistent support for mission critical infrastructure endpoints [primary experience: servers, middleware, database, storage, backup, network, information security] (24*7), addressing task implications and escalation procedures, and notifying management of implications and progress.Fulfilling responsibilities involving virtualization, OpenStack cloud and Hadoop administration, automation, and patch and capacity management.Planning and, where applicable, contributing to the deployment of operating system and application upgrades, security patches, and other standard system management tasks.Senior Engineer Server Management from 07/2005 to 01/2008 Wipro InfotechContinuing coordination and communication of problems or major incidents impacting the production environment.Tracking and coordination of problems (escalated incidents) for root cause analysis.Working with infrastructure and application support teams to drive closure of follow up actions identified through incident and problem management.Ensure standardized methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management and reporting of incidents.Monitors the effectiveness of the incident management process and makes recommendations for on-going improvements. Proactively drives efficiency and effectiveness of the incident management process.Interfaces with IT and Business on an as needed basis to discuss problem assessment and to facilitate the coordination of resolution and minimize impact.Develop metrics tracking and reporting for production environment.Proactively identify opportunities and implement solutions for improvements in incident and problem management process.Involved in complete Administration tasks on SUN Solaris, Red Hat Linux and documentation for the projects executed.Installed, monitored and supported Web servers and Application Servers on Solaris and Linux environments.Experience in using VERITAS Volume manager. Creating new file systems, mounting file systems and unmounting file systems.Experienced in configuration & maintaining VERITAS Cluster server, TSM backup.Experience working with Storage Area Network (SAN), EMC Clarion, EMC Symmetrix DMX.Experience in Performance monitoring, usage and load of the system, changing kernel parameters for better performance, creating new Slices with format and creating huge Slices with Daisy Chains.Worked in environment containing Solaris zones/containers.Creating and maintaining users, profiles, security, rights, disk space and process monitoring.Experience in Networking, DNS, NFS and TCP/IP.Experience working with Perl, shell scripting (ksh, bash) to automate administration tasks.Experienced in configuration & maintaining proxy servers installation, configuration, management and troubleshooting.Proficient working knowledge of network & UNIX security procedures.Excellent communication and strong interpersonal skills with ability to interact with end-users, managers and technical personnel.Provided production support in an on-call rotation in a 24x7 environment.Installed and configured of hardware and OS on servers, workstations and I/O devices on Sun hardware.Used Jump start to automate Solaris OS Installation and Kickstart to automate Linux OS installation.Installed patches and software as needed. Installed and configured new hard drives and memory.Created disk groups, volumes, volume groups and RAIDs using VERITAS Volume Manager.Experience in upgrading Solaris 9 to Solaris 10 and worked with Solaris zones/containers.Used VERITAS Volume Manager with Storage Administrator.Disk mirroring and RAID implementation using VERITAS Volume Manager and SVM.Responsible for DNS and Configured DNS Servers and Clients, troubleshooting DNS issues.Troubleshooting and |
