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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary StatementA hands-on Manager dedicated to driving excellent customer service through adherence to company/corporate policy and through development leadership skills, driven by the belief that guest satisfaction is the priority. I am seeking a challenging position with opportunity for rapid growth, promotion, and personal development.Work ExperienceJune 2021 PresentJoJos Shake Bar/ Assistant General Manager/ Scottsdale, AzOrganize, run and supervise daily shifts, including opening and closing shifts to ensure an exceptional guest and employee experienceProvide guidance and leadership to all hourly and management teams as well as perform immediate responses to guest and employees needs and feedback; while managing a staff team consisting of 15-20 employees each shiftEnsure proper food storage, quality and presentation standards are met as well as perform opening sanitation checklist, pre-shift line check and shift walk-throughsMonitor and ensure the restaurant and the teams compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management)Ensure repair and maintenance needs are addressedMaintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs requires; and manage cash totaling around $75,000-$130,000 in sales each weekAssisted in the smooth opening and marketing of brand new Naperville, IL locationAugust 2018 May 2021Wheatstack Midwestern/ Manager/ Lisle, ILDemonstrated menu knowledge and take care of all customer concerns and complaintsOversaw the setup and take down for all events baby showers, wedding showers, weddings, surprise birthdays, funeral luncheonsWeekly inventory for the bar areaMade sure all new employees had their food handlers certificate along with Basset certificateMaintained staff weekly schedules along with supervising training of new employeesAugust 2016 July 2018Islamorada Fish Company/ Bar Manager/ Bolingbrook, ILProduced and maintained employee schedules as well as supervise trainingOversaw stock levels of food inventory and supplies for restaurantEnsured compliance was met for hygiene, health, and safety guidelinesAssisted in promotion and marketing of the businessDelivered superior service and responded efficiently and accurately to customer complaintsDemonstrated menu knowledge and accommodated any guest questionsJune 2012 July 2016Chipotle/ Service Manager/ Naperville, ILManaged all areas of the restaurant including inventory/ ordering, staff schedules, invoicing, payroll and benefits administrator, reviews and training, daily paperworkMaintained a clean restaurant on all aspectsPerformed opening and closing duties for the restaurant dailyOrganized and executed all catering and reservations for event ordersAugust 2011 June 2012Freshens (Compass Group)/ Manager/ Naperville, ILMaintained operation of 2 student food-service concessionsFurnished employee schedules on a weekly basisEnsured food safety standards principals and company quality standards were metRecorded inventory and ordering of all products and suppliesApril 2009 August 2011Butera/ Assistant Manager/ Naperville, ILResponsible for all aspects of customer service desk; including sales, utility bill payments, and handling of customer complaints and inquiriesConducted on-the-job training for all new cashiersSupervised cashiers performing over 21 duties as required by the lawJanuary 2008 March 2009Blockbuster Video/ Customer Service Rep/ Naperville, ILAssisted new customers with opening accountsUtilized company computer software to check products out and enter returns back into inventoryMaintained balanced cash and credit card receiptsRe-stocked shelves and assisted with store marketing and ongoing promotionsAugust 2001 December 2008Maple Ave Restaurant & Bar/ Assistant Manager/ Lisle, ILDeveloped and maintained employee work schedulePerformed restaurant opening and closing dutiesOrganized booking and operating of banquet and special eventsManaged all areas of restaurant; including inventory, ordering, invoicing, reviews, and trainingJune 1987 April 1992Bell Federal Savings & Loan/ Account Representative/ Wheaton, ILAssisted new customers with account opening, closing, and other maintenanceWorked on the teller line to expedite daily client transactionsPerformed opening and closing procedures of business day for branchEducation and TrainingCollege of DuPageAttended 2002-2004Serve Safe CertificateBassett Alcohol CertificateSanitation License |
