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Feasterville-Trevose, USA Street Address
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Professional summaryCompassionate and reliable team member with impressive work ethic. Committed to improving health and wellbeing by facilitating exceptional levels of care. Proactive and friendly communicator with superb rapport-building skills.Work historyJune 2008 - April 2009Arby's - Philadelphia, USAFood Service AssociatePrepared buffet and seating areas to accommodate serving up to [Number] meals.Restocked napkins, plates and silverware, as well as beverages and condiments.Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.Managed restaurant closing duties, from cleaning dining areas to cashing up tills.Warmly greeted guests upon arrival to create welcoming atmosphere.Informed customers regarding ingredients used to address allergy and dietary issues.Delivered food and drinks from kitchen to respective tables to meet timely expectations.Provided friendly, courteous service, maximising positive customer satisfaction ratings.January 2009 - April 2011Philadelphia Protestant Home - Philadelphia, USAServerChecked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.Delivered exceptional service by greeting and serving customers in timely, friendly manner.Delivered exceptional, friendly and fast service.Demonstrated safe food handling standards at all times.Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.Resolved customer complaints calmly and professionally to maintain satisfaction.Seated guests according to booking requirements and located tables for walk-ins.Topped up condiment and cutlery stations to meet customer demand.Cleaned and set tables quickly to minimise time between reservations.Retained food and drink menu knowledge to offer helpful customer guidance.Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.Communicated dietary needs and allergies to kitchen staff to maintain customer safety.August 2014 - April 2016Sunrise Senior Living - Yardley, USACook's AssistantWashed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.Cleared tables to remove dirty utensils and leftover food items.Used kitchen equipment as instructed and to safety protocols.Rotated stock to keep ingredients fresh.Cooperated well with kitchen teams, improving workflow and raising working standards.Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.Took orders and portioned food for delivery to client tables.Observed health and hygiene standards to minimise food contamination.Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.Assisted in preparation of meals to exact recipes.Reported defective kitchen equipment in line with procedure.Monitored storage temperature controls, keeping stored ingredients fresh.Trained junior staff on kitchen processes to meet food preparation standards.Carried out wide variety of tasks to maintain optimal service delivery.Kept kitchen areas clean, orderly and well-stocked for smooth service.Maintained up-to-date knowledge of menu offerings to handle customer queries.March 2009 - October 2016Liberty homecare - Philadelphia, USANursery AssistantFed meals, changed diapers and assisted children to use toilet.Thoroughly cleaned and disinfected play areas to control health risks.Gave direct instructions to manage behaviour, maintaining positive learning environments.Supervised daily activities, lunch break and rest time to monitor schedule.Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.Created caring bonds with children for comfort and safety within nursery.Offered tailored assistance to children with special needs, determining inclusive learning opportunities.Recorded and informed manager regarding injuries and accidents.Practiced child protection and health and safety measures to comply with guidelines.Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.June 2020 - CurrentPfp homecare - Bensalem, USADirect Care ProviderOperated hoists to move clients in and out of bed.Accompanied clients to medical or dental appointments, grocery and errands.Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.Submitted reports to manager regarding client condition updates.Guaranteed user safety by monitoring wellbeing and promptly reporting concerns.Optimised user outcomes by ensuring care delivery was in line with care plans and individual wishes.Delivered toileting support for clients with mobility issues.Hoovered and tidied rooms with keen eye for detail.Picked up client shopping and prescriptions.Shared hobbies and interests to build rapport with clients.Improved patient satisfaction ratings by providing faultless personal care.Conducted risk assessments and checked fire alarm systems.Assisted in daily personal care routines for improved patient wellbeing.Completed laundry, ironing and dry cleaning.SkillsHousekeepingLight houseworkPersonal careQuality control systemsBathing and grooming assistanceDisability supportMedication assistanceRoutine medical testsPerson-centred planningMedication managementAccident prevention strategiesPhysical therapy exercisesBusiness developmentPolicies and proceduresRetail marketingFlexible scheduleClient acquisition strategiesSalesforce CRMSales strategiesVisiting customer locationsMarketingTeamwork and collaborationProblem solving strengthEvent securityIncident reportingCCTV surveillanceEmergency managementConflict resolution techniquesComplaint resolutionSafety and securityFile and records managementRisk analysis trainingCCTV monitoringFirst Aid and CPR certifiedBuilding managementTheft prevention trainingID checksRisk AssessmentEducationJune 2003 - June 2007Northeast Highschool PhiladelphiaHonours DegreeJanuary 2008 - January 2010Strayer PhiladelphiaAssociates BusinessJanuary 2010 - January 2012Kaplan university Philadelphia