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Click here or scroll down to respond to this candidateCandidate's Name
Prosper, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLEPassionate about IT technologies and developing teams that are both effective and highly efficient. Eager to be a part of the next phase of a company's IT evolution, experienced enough to know that it takes a team to make a real difference and at the core of a great team is a group that loves what they do.SKILLSOperations / Support Team Management - 15 years managing Enterprise IT Operations teamsTeam Building - Proven track record of building highly efficient and effective teams from the ground up.Contractor / Vendor management - 15 years managing offshore contractorsCustomer Service - 20+ years working with both internal and external customersProcess and Controls Implementation - Highly effective in implementing processes and controls to increase up-time and reliability in IT systems. Strong ability to Interpret and develop policies and proceduresCommunication / Collaboration - Engage and influence stakeholders, internal partners, and peers in order to identify new products and solutions, and research solutions for existing systemsTECHNOLOGIESMicrosoft - Windows Server, Windows desktop operating systems, MS Office 2013, O365, Active Directory Infrastructure design, TCP/IP, DNS, WINS, DHCP, Exchange Server, remote access, Windows security, Group Policy, SQL AdministrationNetwork - Lucent routers, Cisco Routers, HP switch configuration, Cisco Switch configuration, VPN, RSA, Switch configurationAntivirus Technologies - Symantec Antivirus Corporate Edition, Sophos Enterprise Edition, McAfeeHelp Desk Technologies - Adobe Connect, WebEx, and Windows Remote assistance, Homer, Remedy, ServiceNow, RIOTSystems Management Technologies - SCCM, SAN, Remote Installation Services, VERITAS Backup Exec, HP Altiris RDPProject ManagementCERTIFICATIONS / EDUCATIONWindows MCSA, MCP Microsoft SQL Administration, Networking Essentials, Windows 7,8,10 Workstation, Windows 2008/2012 Server, Core Technologies, Citrix Administration Certification, ITIL v3 FoundationsNew Horizons Microsoft SQL Training Livonia, MichiganNavision Enterprise Software Training Toronto, CanadaUniversity of Toledo Toledo, OhioOwens Technical College Toledo, OhioPROFESSIONAL EXPERIENCET-Mobile USA Dec 2007 Nov 2022Manager Enterprise IT Operations SupportDirect a Team of 5 FTE and 37 Offshore Contract employees responsible for maintaining approximately 12,000 Windows based servers and the respective hardware within the T-Mobile organization.Accountable for Enterprise IT Operations BackupsManage a Team 9 to maintain the Corporate backups system for all Servers as well as the Avamar Client Laptop Backup Solution. This includes regular maintenance, cleanup, and backup verifications to ensure all systems are working properly and our systems are protectedPreviously responsibilities:Manage the UNIX Support Team, SAN Support and Backup Support Team and VMWare Support under the Enterprise IT Infrastructure Operations Support GroupResponsible for the Management, Evaluation and Implementation of best practices, software tools, server patches, Symantec SEP, HP OVO and HP Server Automation (Opsware), OS. Maintain and manage all Windows Support Remedy Tickets reducing outstanding customer requests from 550 to 15 and reducing the outstanding ticket age from 2 years to no more than 3 days.Consistently evaluating processes and procedures to ensure maximum effectiveness.High level of visibility with the Executive Team and demonstrates the ability to build strong partnerships with the business.Manager Enterprise IT Windows ProjectsResponsible for the implementation and deployment of all new Windows based servers and projects within T-Mobile organization, Resulting in approx. 1,500 builds on an ongoing basis.Responsible for the Management, Evaluation and Implementation of these projects from conception to completion.Consistently evaluating processes and procedures to ensure maximum effectiveness.High level of visibility with the Executive Team and demonstrates the ability to build strong partnerships with the business.SumTotal Systems Sept. 2006 Oct 2007Senior Systems AdministratorOn point for bringing new technology into the organization through discovery, testing and deploying new products.Provide direction and assistance to other members of the IT staff.Facilitate methods to meet department strategic plan of 99.99% uptime and availabilityResponsible for ensuring location compliance with Sarbanes-Oxley.Provide day-to-day support of all SumTotal systems.Tectura Corporation July 2000 Sept. 2006Infrastructure Services ManagerResponsible for the management of a team of 5 employees.Develop and implement an IT strategy to define, manage, and enforce leading edge technology methodologies, policies and procedures while fostering an atmosphere of continuous improvement that are in alignment with the business needs and organizational strategy for a 250 user system.Design, Implement, migrate and maintain Windows 2000/2003 Enterprise Network System including over 50 locations globally and over 2000 users.Responsible for all anti-virus measures for servers, email, and pcs using Symantec Products.Recruited, hired and supervised Network Server Administrators, Infrastructure Engineers, and Desktop Support personnel.Provide leadership and support to the IT staff toward the accomplishment of goals, measures, and objectives for the company, while monitoring quality of work and productivity of the team. (Including but not limited to, Team building, performance reviews and career progression planning expense/time approval and daily activity monitoring).Server and Network management for 14 locations (includes firewalls, bridges, routers and switches)Responsible for investigating and executing leases for purchase of over $150K in equipment annually.Responsible for the desktop and laptop management and email installation and account supervision for staff of 250Implement procedures and maintain documentation for optimal IT operations, which includes monitoring, emergency response, and backups for high-availability systems.Senior Network Administrator / LAN/WAN SpecialistMigrate a single server NT 4.0 network to Windows 2000 while adding 5 additional servers and configuring an Active Directory domain, e-mail, file, application, and proxy servers. Maintain LAN/WAN switches, company file directories, permissions, security, Lucent routers, T1 internet access and a Veritas backup solution.Performance tuning and network troubleshooting for 30 clients running Windows 95, 98, NT 4.0 and 2000 Professional.Update all PC/Servers for 250 employees with latest software updates and drivers, migrate newly acquired offices to Microsoft Exchange Server 5.5 as well as coordinate the integration of these offices into our single domain environment.Diagnosing of printer queue problems. Involved in purchasing, installing, and configuring Windows NT 4.0/ 2000 migration rollout. |
