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Street Address  PHONE: PHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE..EXPERIENCEMIDTOWN CROSSING APARTMENT RALEIGH, NC 06/2021 03/2023Oversee a portfolio of 228 units for Residential properties located in Raleigh, NC.Manage the financial performance of each property including property revenues and expenses, accounts receivable, analysis of monthly financial statements, and preparation of monthly management reports.Develop the annual budget(s) for the properties comprising the assigned portfolio and oversee attainment of budgeted goals by working with accounting, client/owner, and others to address and resolve gaps in financial performance.Ensure that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.Monitor and recommend new or amended rental policies in a pro-active and fiscally responsible manner to meet the needs of tenants and to resolve owner concerns.Provide leadership to a team of building staff by managing their performance in accordance with Company policies, values, and business practices.Work with owners and the VP Property Management regarding building capital expenditures and establishing long term capital improvement programs for the portfolio.Promote owner satisfaction through timely reporting and on-going communication about the performance of the properties and respond quickly and with urgency to client/owner concerns, questions, issues, and requests.Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio, and work to develop and implement market plans that drive occupancy and revenue growth.Ensure that the appearance and physical aspects of the properties meet the Company's and owner's established standards through routine site and safety inspections and communicate concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.Ensure strong customer service to residents, while still minimizing delinquency.Manage rent, vacancy, and rental incentives, providing the team with direction and follow up.Develop and implement marketing plans to maximize rental income.Complete various human resources, financial, administrative, and other reports, and analysis, and perform other duties as assigned or as necessary.Assist the Property Manager in the initiations and management of all core business processes.Leasing, client relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, and team developmentManage all accounting functions including collecting and posting rent payments, reporting, month end, pre-close, bank deposits and ensuring an accurate rent roll.Utilize Company leasing expectations and procedure to warmly greet prospective clients.Qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.Prepare Final Account Statements (FAS) based on move out charges.Verifies application information and income, then forwards final approvals to the Property ManagerAssist with resident retention activities.Audits lease files for accuracyAny other tasks assigned.Columbia Heights Village-Winn Management June 2019-April 2021/Assistant ManagerWashington, DC 20002 (406 units)Understand the market and rental rates by consistently surveying the local competition.Attract tenants by advertising vacancies; obtaining referrals from current .d7tenants; explaining the advantages of location and services; showing units.Contract with tenants by negotiating leases; collecting security deposits.Accomplish financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; contracting with vendor services.Maintain building systems by contracting for maintenance services, supervising repairs.Secure property by contracting with security patrol service; establish and enforce precautionary policies and procedures; respond to emergencies.Enforce occupancy policies and procedures by confronting violators.Prepare reports by collecting, analyzing, and summarizing data and trends.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.January 2016- March 2019 Temporary Assignment through staffing agency General Manager Idlewood Towers  Tysons Corner, VA (685 units) Hire, Train, and Develop the FOH Hospitality Staff. All Human Resource associated responsibilities with the FOH and BOH team. Feedback, scheduling, paperwork, etc. Director to handle all second interviews until further notice.Manage FOH and BOH labor schedule within company guidelines and ensure scheduling is appropriate based on master schedules that will be periodically adjusted based on business trends and needs. This includes meeting financial requirements on weekly labor goals from a percentage and hard dollars perspective. General Manager will be given a labor budget and will be required to meet the financial goals. Being properly staffed will be the GMs full responsibility and will be expected to cover schedule as needed on any day when not properly staffed according to master schedule.General cleanliness, organization, repairs, and maintenance of FOH.Weekly/Daily pastry/bakery orderingProvide exceptional service to our guests. Continually build sales month over month and year after year and meet budget requirements.In house marketing programs. Facebook, Special Boards, promotional materials as applicableInventory management within budgetary guidelines on all non-food items as delegated (COKE/Counterculture/beer & wine/syrups/etc.)Proper financial reporting as requested and directed.Website maintenance and accuracy.Holiday and any seasonal menus all locations (organization, printing, etc.)Daily cash reconciliation for Sala Delia and prepares deposits.Coffee and Barista training and management. Quality control, systems, procedures.Cash Handling systems. Deposits, change order, reconciliation.Develop a strong working relationship between FOH and BOH of the restaurant to ensure a cohesive restaurant.Maintenance of all how to books, training manuals, checklists, etc.Uniform cleanliness, employee hygiene, nametags, and employee presentationActing service team member, led by example, be both a delegator and involved in the service.EDUCATIONAugust 1990  May 1992 Prince George's Community College STUDY: Business ManagementDecember 2022 Weldon University Property Management LicenseSKILLSKEY SKILLSManage Leasing Consultants, Marketing / Online Website Office Management; Teambuilding and Supervision; Policies & Procedures Manuals; Report andDocument Preparation; Spreadsheet & Database Creation; Records Management; Meeting and EventPlanning Inventory Management; Customer Service; Time Management; Clerical Aptitude; TheAbility to successfully handle multiple tasks in a fast-paced environment, Property ManagementSOFTWARE EXPERIENCEYardi, Onesite, Resman, Boston Post, Grace Hill Leasing Series 1-4(Certificate) Grace Hill Property Mgmt. Series 1, 2, (Certificate) One HIPPA (Certificate) Residential One Fair Housing (Certificate) Residential One Diversity in the Workplace (Certificate), Microsoft Office SuiteREFERENCESMS. ROBIN BARNESMIDTOWN CROSSING REGIONAL MANAGERPHONE NUMBER AVAILABLEMS. CHAKETA MILESCENTURY SUMMERFIELD PROPERTY MANAGERPHONE NUMBER AVAILABLEMs. Rosa GriffinSavannah Heights Regional ManagerPHONE NUMBER AVAILABLE/pre>