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Click here or scroll down to respond to this candidateAnn-Marie OwensEMAIL AVAILABLE PHONE NUMBER AVAILABLE Philadelphia, PASUMMARYSeasoned Customer Service Representative with 33 years of experience, adept in addressing customer needs and enhancing satisfaction. Skilled in call handling, information provision, and issue resolution from extensive background in legal support roles. Actively seeking a Remote Premier Customer Service Representative position to leverage expertise in client communication and problem-solving.WORK EXPERIENCEIndependence Blue Cross And Blue Shield Philadelphia, PA Customer Service Representative May 2018 - Mar 2024 Address customer inquiries and resolve issues efficiently, ensuring satisfaction and loyalty. Provide prompt and courteous service, effectively minimizing customer wait times. Deliver tailored advice and support, enhancing customer experience with personalized assistance. Ocwen Loan Servicing, LLCDocument Review Auditor Feb 2009 - Jan 2014 Reviewed and processed mortgage insurance claims, ensuring compliance with industry standards and accuracy in financial reporting. Compiled and prepared advance claim schedules and investor invoices, facilitating timely and organized financial transactions.Eisenberg, Gold Cettei, P.CMortgage Foreclosure Paralegal Feb 2008 - Nov 2008 Managed comprehensive foreclosure processes for properties in Pennsylvania and New Jersey, ensuring compliance with state-specific legal requirements.McCabe, Weisberg & Conway, P.CMortgage Foreclosure Paralegal Apr 2005 - Apr 2007 Managed comprehensive preparation of property listings for Sheriff's sales across 23 Pennsylvania counties, ensuring accurate and timely submissions. Executed electronic filing procedures for legal documents within Beaver County, maintaining compliance with jurisdictional requirements.Silverman, Berheim & VogelMortgage Foreclosure Paralegal Jul 2004 - Nov 2004 Managed the preparation and filing of Complaints in Mortgage Foreclosure, ensuring compliance with Pennsylvania county-specific requirements, and successfully executed the filing of Proof of Claim forms and Motions for Relief in bankruptcy cases. Coordinated the drafting and submission of documents necessary for property sales, including the acquisition of delinquent tax information, and executed Ejectment documents; represented the firm's interests by actively participating in and bidding at Sheriff's sales.Margolis EdelsteinMortgage Foreclosure Paralegal Aug 2001 - Jul 2004 Managed the preparation and filing of foreclosure documentation, ensuring compliance with county-specific requirements and timely progression of foreclosure sales. Conducted Ejectment actions, including document preparation and active participation in Sheriff's sales, culminating in the execution of Sheriff's Deeds.Saul Ewing LLPMortgage Foreclosure Legal Assistant Sep 1991 - Feb 2001 Managed the end-to-end foreclosure process, ensuring all legal documents, including Motions, Complaints, and Ejectments, were accurately prepared and filed. Coordinated with sheriff's offices to facilitate the service of legal documents and navigate procedural requirements. Prepared and submitted appropriate bids for plaintiff representation during sheriff and Marshal sales, maintaining compliance with legal standards.Wolf, SchorrMortgage Foreclosure Administrator Mar 1987 - May 1991 Managed the preparation of foreclosure documentation, ensuring timely and accurate processing for property sales and motions in a multi-county region. Coordinated the execution of Ejectment actions and developed standardized flat fee billing procedures for foreclosure and eviction cases.Law Offices of Federman & Phelan, P.C.Mortgage Foreclosure Administrator Jun 1984 - Mar 1987 Managed the preparation and execution of mortgage foreclosure processes, ensuring legal compliance across multiple counties. Coordinated the drafting of motions and Ejectment documents, alongside the development of standardized flat fee billing for client services.EDUCATIONCommunity College of PhiladelphiaN/A, N/ASKILLSMultitasking and Prioritization Upbeat and Positive Personality Data Entry and Maintenance Understanding Customer Needs Empathy Active Listening Problem-Solving Abilities |
