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CURRICULUM VITAENAME: NATASHA MUBANGA OKAFORAddress: Street Address  Mckinney Ranch PkwyMckinneyTexasStreet Address ,United StatesMobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPERSONAL TRAITSEffective communication: Able to listen to instructions and act on them with minimal guidance. Able to speak, write, and listen effectively, organize my thoughts logically, and explain everything clearly.Computer and technical literacy: Computer literate and understanding, ranging from basic to advanced computer software, word processing, e-mail, and Internet navigation.Problem-solving/Creativity: Problem-solving ability to aid me with making transactions, processing data, formulating a vision, and reaching a resolution. Able to conquer job challenges by thinking critically and creatively.Interpersonal abilities: Relationship-building and relationship-management, able to relate well to others, both co-workers and customers.Teamwork skills: The ability to work well with others while pursuing a common goal but also with the ability to work with minor supervision.Diversity sensitivity: vast cultural sensitivity and ability to build rapport with others in a multicultural environment.Adaptability and flexibility: Openness to new ideas and concepts. Can work independently or as part of a team, changing gears when required, whether multitasking or adapting working hours and locale.Professionalism and work ethic: Stick with challenges until I meet them.Positive attitude and energy: Always Exhibit a sunny outlook and energetic, organized behavior even in difficult times to make my work bearable and bright.QUALIFICATIONSFull Grade twelve certificate (Caritas Convent School) 2003Diploma in Journalism, Evelyn Hone College 2008PROFESSIONAL EXPERIENCE1.Employer : Guidepost MontessoriPosition : Assistant Lead Guide (May 2023 to May 2024)Assist in Setting Up the Environment: Help prepare the Montessori environment by arranging materials on shelves, ensuring they are organized and accessible to the children. Follow the lead guide's instructions for maintaining a tidy and inviting space.Support Child-Led Learning: Encourage children to choose activities based on their interests and developmental needs. Offer gentle guidance when necessary but allow them to explore and discover at their own pace.Model Proper Use of Materials: Demonstrate how to use Montessori materials correctly and respectfully. Show children how to handle materials with care, use them purposefully, and return them to their proper place when finished.Provide Individualized Assistance: Offer support to children who need help with activities or have questions. Be attentive to their needs and offer assistance in a way that promotes independence and problem-solving skills.Observe and Assess: Continuously observe children's engagement and progress during activities. Note any challenges they may encounter and communicate with the lead guide about observations and insights.2.Amazon Fulfilment Center (October 2021  March 2022)Packaging: Package items securely according to Amazon's packaging guidelines to prevent damage during transit. This could include selecting appropriate packaging materials, arranging items in boxes, and sealing packages properly.Labeling: Apply shipping labels and barcodes to packages accurately to ensure they are routed correctly through the shipping process. This step is crucial for efficient sorting and delivery.Loading and Unloading: Assist in loading packages onto delivery trucks for transportation to distribution centers or directly to customers. This may also involve unloading incoming shipments of inventory and sorting them for storage.Shipping Documentation: Prepare shipping documentation such as packing slips, invoices, and customs forms as required for domestic and international shipments. Ensure all necessary paperwork is completed accurately and submitted on time.Customer Service: Provide exceptional customer service by responding to inquiries or concerns related to shipping and delivery. Address customer inquiries3. : Finance Bank Zambia Limited JUNE 2013  SEPTEMBER 2017Data Entry  Business Intelligent (BI)Entered data from various sources into company database with accuracy and efficiencyVerified and corrected any discrepancies in data entriesAssisted in maintaining data integrity and securityCommunicated effectively with team members to ensure smooth workflowCompleted assigned tasks within deadlineCustomer Service RelationsDutiesAttend to all walk in clients and give necessary feedback required within the stipulated time.Answer all complaints and queries from customersEnsure Customers follow the Company policies and procedures while transactingReceiving of any instructions from customers and ensuring instructions are in line with the Banks policies and right documentations are attachedClosing and Opening of AccountsFiling of all accounts opened and necessary documentation on fileEnsure customers have brought the right documentation according to Banks requirements for any accounts being opened or closedEnsure Signatures and all Documentations are uploaded in the systemPosting of any account charges in their specific accounts in the systemSale Products to existing and would be customers within the branch and segmented market areasChange of Foreign Currency on display board on daily basisEnsure Customers are attended to by right people if they need further assistanceEnsure any fraudulent acts observed are reported to the Anti-Money Laundering OfficerEnsure Bank surroundings are well kept and made comfortable for all customers.Ensure all queries out of my control are reported to my supervisor.Account Amendments  change of signatures, mandates, addresses and so onStop cheque payments that are reported stolen or fraudulently acquiredInitiate Term Deposits in the System.Call Center Inbound (6Months)Answer inbound calls and respond to customer inquiries in a timely mannerGenerate customer interest in the companys products or servicesProvide personalized customer service by responding to the needs of customersDocument and report on customer feedback to improve the customer experienceManage and update customer databases with notes for each customerPosition : Marketing OfficerKey ActivitiesCoordination of all marketing and social media and networking activities of the Bankensure marketing activities are in compliance with state regulationsDevelop various marketing concepts, objectives, materials, advertisements, programs, press releases, and other special events approved by Senior Management and the Board of Directors.Provide guidance and coordinate implementation efforts with respect to the installation of new or existing products and services.Responsible for primary contact of public relations and media contacts, advertising, and certain business development activities to promote the spirit, philosophy, dedication, and general direction of the Bank.Responsible for dispatch of brochures, new corporate wear and other necessary materials aimed at reaching various branchesPrepare payment requisitionsHuman Resources ClerkDutiesAssist in Office duties like filing and ensuring necessary documentation of employees is updated and on file.Schedule InterviewsMaintain employee records such as Sick leave, vacation leave.Assisting in payroll preparations for processingCapturing employee DataREFEREESI will provide References upon request.