| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL EXPERIENCEAGB Investigative Services March 2021-PresentOperations Manager Ensures quality of service and contract compliance by regularly inspecting security personnel assigned to their site.Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolutionMonitor and analyze key performance indicators (KPIs) to identify areas for improvementPartner with cross-functional teams to improve proprietary tools and systemsWork closely with legal and safety departments to ensure that activities remain compliantEvaluate and select vendors, negotiate contracts, and manage relationships to support operational needsConduct budget reviews and report cost plans to upper managementImplement training programs to enhance staff skills and product knowledgeDevelop and implement operational policies and procedures to enhance productivity and customer serviceBlueCrew Chicago, IL June 2019 March 2020Customer Service RepresentativeExecuted 250-350 calls per week from clients and customers regarding inquires.Handled email correspondence with clients, customers, and internal employees.Assisted internal members with technical issues and payroll issues, and updating candidate profiles.Utilized Intercom and ZenDesk Portal to update client and candidate notesAGACI/New York & Company Chicago, IL November 2017 March 2019Key Holder/ Customer AssociateResponsible for opening and closing the store, managed a team of 8 members and created schedules.Provided high quality customer service and answered any questions or concerns, handled financials, counted drawers and deposits, hosted meetings with internal members to provide updates regarding the storeHip Hop Detox Chicago, IL June 2015 September 2018Executive AssistantExecuted effective communication through phone, managing 300-350 calls per week.Responsible for ordering inventory and restocking office supplies, organized and filed documents, scheduled meetings and events utilizing Google Calendar,Took meeting notes through in person and virtual meetings with clients, updated notes into proprietary software regarding client data, payments, and events.EDUCATIONUniversity of Arizona onlineBachelor of Criminal Justice and Social Justice winter 2025SKILLSMicrosoft Offices, ZenDesk Portal, Intercom CRM, Social Media, SAMSAR, Fleetio, Verizon Connect, Problem-solving, critical analytics. |
