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Click here or scroll down to respond to this candidateCandidate's Name
Lakewood, CO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHi, my name is Brittany. I am a seasoned customer service proffesional who provides excellence in hospitality with hands-on technical knowledge. I also have a superior memory for details, fast learner, and have a strong ambitious work ethic.I am a self-starter with the ability to analyze business operations, and recommend strategies to improve performance.I maintain professionalism at all times, and use discretion when handling confidential data. However, it is important to connect with customers so having some fun is my objective as well. Thank you! Authorized to work in the US for any employerWork ExperienceServer/WaiterPancho and Jane-Golden, COApril 2024 to June 2024Welcoming customers, taking drink and food orders, inputting orders into Toast, serving food/drinks. Knowledge of menu items, including alcohol beverages. Catering to the whole dining experience while providing great customer service. Tasks also included pre bussing, stocking, setting up work stations, all side work duties before and after shifts.Waitress/Cashier/ServerDine-in Santiago's Mexican Restaurant-Arvada, COJune 2023 to March 2024Greeting customers, seating dine-ins, taking orders, serving drinks and plates to tables, bussing, memorizing menu items/plates, using POS system, cashiering, cash handling, counting drawers, bagging food, answering phones for phone orders, taking customer to go orders. Communicating with FOH and BOH to make sure everything ran smoothly. Completing side work such as stocking, cleaning, closing out pos systems/orders. In most cases these were being done simultaneously...a lot of multitasking, and memorization.Assistant ManagerDenver Housing Authority-Temp Agency-Denver, COJanuary 2023 to May 2023Data entry, rent calculations, filing paperwork with check sheets, answering phones, face to face paperwork signing with tenents, customer service, entering and closing work orders. Front Desk ReceptionistG-FORCE POWERSPORTS OF LAKEWOOD-Lakewood, COJuly 2022 to January 2023Answering phones, directing calls, paging over the intercom, entering leads into the computer, welcoming customer's, managing rentals of outdoor machines, assisting with bookings of rider training courses, calling out for reviews, making, printing, and laminating signs. Also, assisting with cleaning showrooms. ReceptionistThe Temporary NetworkJune 2021 to July 2022Title: Office Receptionist/ AssistantDuties: Answering phones, transferring calls on a multi line phone system, data entry, knowledge of Service Titan, filing, copying, and some accounting. Home AdvisorCustomer Care Representative, Email/Live Chat-Golden, CO February 2018 to June 2021Title: Email/ Live ChatDuties: Communicating through Oracle chat program, making changes to customers accounts through navigation of multiple tabs. Executing extensive detail oriented updates at a very fast pace. Also, use of Microsoft Office. Use of empathy, attention, and retention practices on escalated chats in order to de- escalate frustrations. Handling of confidential information, taking payments, sending follow up emails. CustodianJeffco Public SchoolsJanuary 2017 to February 2018Duties: Customer service, facility cleaning of bathrooms, classrooms, halls, cafeteria, offices, etc. Set up and take down for events in the school. High attention to detail. Server/HostessChubby's RestaurantJuly 2016 to January 2017Duties: Customer service, taking orders(tables and to-go's),running food and drinks, quality checks, busing, side work, stocking etc.AccountantStellar Custom Painting and RemodelingDecember 2015 to July 2016Duties: QuickBooks certified, AP, AR, sales orders, invoicing, depositing checks through online banking, take payments over phone, take care of customers and employees face to face and over phone, use of Microsoft Word, and Outlook.Business Customer Care RepresentativeHome AdvisorJune 2014 to December 2015Duties: Customer service, answering Phones, making changes to customers accounts through different computer programs, use Microsoft Word, and Outlook. High detail and understanding of customers needs and requests. Communicating in an empathetic/attentitive way to de-escalate upset/frustrated customers.Waitress/HostLAS DALIAS-Lakewood, COMay 2013 to June 2014Duties: Customer service, taking customer table orders, phone orders, and to-go orders, entering orders, taking drinks and food to tables, busing tables, cleaning all FOH areas, stocking, all regular FOH duties. Receptionist/Residential SupervisorArapahoe County Residential Center/ ACRC Community Education Center April 2010 to May 2013Duties: Customer service dealing with the public in an appropriate confident manner. Experience in using a switchboard; taking phone messages, and usingMicrosoft Word, Outlook and Excel. Writing receipts for money dropped into accounts. Remaining calm and professional while interacting with at times very hostile residents. Conducting head counts to make sure all residents are accounted for. I Supervised 100+ felons in a Community Corrections atmosphere, conducted pat searches, room searches, specimen receiving observations. Wrote reports and filed them with caseworkers and outside agencies. Calling out to do verifications on residents pertaining to their scheduled locations. Filing escapes with the county upon not being verifiable. Cashier/Floor RepresentativeKohls Department StoreJune 2008 to April 2010Duties: Welcoming customers, assisting them with their needs, retaining product knowledge in order to provide excellent customer care, providing that same attention over the phone. Doing daily inventory on items. Answering inquiries about different products including other departments products. Also, paging over the intercom,phone orders, stocking, merchandising/facing/building new sets, cashiering. Florist/DelivererChanels Florals and GiftsDecember 2006 to June 2008Duties: Customer service, answering phones, taking orders, cashiering, using Microsoft Word, Outlook and Excel. Picking up large orders of flowers and greens from supplier for arrangements. Creating arrangements based off different picture books or descriptions from customers inquiries. Delivered floral arrangements to customers in a professional timely manner. Skills Leadership Budgeting Management Bartending Typing Organizational skills Serving Restaurant experience Communication skills Supervising experience Live Chat POS Multi-line Phone Systems Oracle Merchandising QuickBooks Floral Design Remodeling Quality Assurance Busser Customer service Microsoft Excel Sales Sauteing GrillingCertifications and LicensesTIPSAssessmentsAdministrative assistant/receptionist Proficient March 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientWork motivation ProficientApril 2024Level of motivation and discipline applied toward work Full results: ProficientRetail customer service ProficientJuly 2024Responding to customer situations in a retail setting Full results: ProficientCooking skills: Basic food preparation Proficient June 2024Preparing food, using cooking equipment, and converting ingredient measurements Full results: ProficientCall center customer service ProficientJune 2024Demonstrating customer service skills in a call center setting Full results: ProficientDemonstrating empathy ProficientJuly 2024Demonstrating awareness of others' needs and perspectives Full results: ProficientSales skills ProficientJune 2024Influencing and negotiating with customersFull results: ProficientWork style: Reliability CompletedApril 2024Tendency to be reliable, dependable, and act with integrity at work Full results: CompletedOffice manager ProficientJuly 2024Scheduling and budgetingFull results: ProficientAttention to detail ProficientApril 2024Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientWork style: Professionalism ProficientApril 2024Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientFebruary 2022Responding to customer situations with sensitivity Full results: ProficientSpreadsheets with Microsoft Excel ProficientJune 2024Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientWorking with MS Word documents ProficientJuly 2024Knowledge of various Microsoft Word features, functions, and techniques Full results: ProficientScheduling ProficientJune 2024Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientCustomer focus & orientation ProficientJune 2024Responding to customer situations with sensitivity Full results: ProficientFiling & organization ProficientJune 2024Arranging and managing information or materials using a set of rules Full results: ProficientFood service: Customer situations ProficientJune 2024Identifying and addressing customer needs in a food service setting Full results: ProficientFood safety ProficientApril 2024Knowledge of proper food and equipment handling safety measures Full results: ProficientCustomer service fit ProficientJune 2024Measures the traits that are important for success for customer service roles Full results: ProficientRetail customer service ProficientJune 2024Responding to customer situations in a retail setting Full results: ProficientCleaning skills ProficientJune 2024Knowledge of cleaning techniques and processesFull results: ProficientCustomer service ProficientDecember 2021Identifying and resolving common customer issuesFull results: ProficientBartending ProficientJune 2024Understanding, pouring, and mixing drink ordersFull results: ProficientRetail management ProficientJuly 2024Managing staff, customer relationships, and finances in a retail environment Full results: ProficientMedical receptionist skills ProficientJuly 2024Managing physician schedules and maintaining accurate patient records Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient July 2024Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientPrinciples of accounting ProficientJuly 2024Preparing financial records according to federal policies Full results: ProficientManufacturing skills ProficientJuly 2024Monitoring systems, reading schematics, and using tools that are commonly found in a manufacturing settingFull results: ProficientTime management skills ProficientJune 2024Managing one's own time to complete tasks quickly and efficiently Full results: ProficientCommunication skills ProficientJuly 2024Communicating clearly and concisely, and understanding others Full results: ProficientTeamwork: Interpersonal skills ProficientJuly 2024Responding to challenging team situations at workFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
