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Click here or scroll down to respond to this candidateCandidate's Name
Lake WorthLake Worth, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceMedical ReceptionistHCA Healthcare-West Palm Beach, FLJanuary 2022 to May 2024 Greeting patients professionally both in person and on the phone Quickly answering or properly referring questions and issues Optimizing provider schedules and patient satisfaction with efficient scheduling Notifying providers of patient arrivals Comforting patients by anticipating anxieties and effectively answering questions Ensuring availability of treatment information by retrieving and updating patient records Verifying financial records and collecting patient charges while filing and expediting third-party claims Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders Customer Service RepresentativeCALL4HEALTH DELRAY FL-Delray Beach, FLOctober 2021 to January 2022 Answering calls from clients and scheduling appointments, and or cancelling. Also, sending messages for them to their doctors. Answer patient questions, verify insurance, perform specific scheduling functions, etc. Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes. During all interactions, display characteristics of inquiry.Guest Services RepresentativeLBA Hospitality-West Palm Beach, FLJanuary 2020 to March 2020 Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures Execute selling strategies to enhance the hotel revenue Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events Manager on Duty functions when necessary or as scheduled Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books Assist with guest issues with professionalism, maintaining hospitable attitude Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible Promote and sell services/amenities of the hotel Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products Be aware of potential sales leads and contacts thorough guest interaction Report information to the appropriate individual Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas Check all credit cards for validity before the end of the shift Medical ReceptionistTrue Compassion Urgent Care-West Palm Beach, FLMay 2018 to July 2019 Greets patients in the facilities and over the phone Assists doctors, nurses, and patients Schedules doctors appointments for patients Performs clerical and administrative tasks Prepares medical files Maintains and keeps patient information confidential Maintains medicinal supplies and equipmentCustomer Service RepresentativeTeleperformance USA-Boca Raton, FLJuly 2013 to May 2018 Managelargeamounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service teamsales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customersEducationHigh school or equivalent in CommunicationsLake Worth Community College - Lake Worth, FL2004 to 2009Skills Microsoft Office and I hold impeccable customer service skills (2 years) Microsoft Powerpoint Guest Services POS Guest Relations Experience English Guest relations Customer service (5 years) Guest services Cash handling Microsoft Office Administrative experience Communication skills Typing Computer skills Organizational skills Time management Sales Microsoft Outlook Basic math Medical Receptionist Insurance Verification Phone Etiquette Medical Records Front Desk Medical Terminology Hospitality |
