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Click here or scroll down to respond to this candidateCandidate's Name
Oviedo, FL Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYExperienced inbound call center bilingual professional with 7+ years of success in improving customer satisfaction. Currently seeking additional career opportunities to utilize attained skills, abilities, and experience to ensure the organization's success.SKILLSCustomer ServiceActive ListeningProblem SolvingElectronic Records ManagementPatient Care and EducationAppointment SchedulingInsurance VerificationOffice AdministrationResource ManagementPatient EducationPatient RelationsDatabase coordinationClaims ProcessingHIPAA ComplianceHealthcare operationsPatient Care CoordinationFiling and RecordkeepingMedical Data CollectionPayment CollectionVerbal and written communicationCreative Problem-SolvingCare PlanningCritical Thinking SkillsPatient Records ManagementPatient RegistrationRelationship BuildingPolicy complianceOrganizational SkillsAttention to DetailGoal SettingPatient CarePatient Outreach and Follow-UpHealthcare knowledgeMedical TerminologyQuality AssuranceData EntryInbound and Outbound CallingPaperwork ProcessingCustomer Relationship Management (CRM)Adaptive team playerCritical ThinkingBuilding rapportTyping proficiencyPositive and professionalMicrosoft Office expertiseEXPERIENCEPatient Coordinator/Customer Service Representative / Medmo - Remote, U.S 01/2023 - 01/2024 Coordinated patient appointments and maintained appointment schedule. Managed medical records by filing documents into appropriate folders according to established protocols. Reviewed and verified claim information to ensure accuracy of data and compliance with established policies. Reviewed patient accounts on a regular basis to ensure accuracy of billing data. Patient Care Coordinator / American Spine and Orthopedic 01/2022 - 12/2022 MTAssisted in greeting and escorting patients from the waiting room to exam room as needed Reviewed physician schedule at least 48hrs in advance of scheduled appointments to ensure appropriate schedulingManaged incoming telephone inquiries and written correspondence ensuring action taken is documented appropriately in the patient chartsChecked out patients, scheduled follow-up appointments and any ancillary appointments Medical Assistant / Advent Health - Remote, U.S 01/2021 - 11/2021 Monitored and recorded an average of 40 patients per day (e.g Electronically ordered lab, x-ray, and medical supplies as directed Assisted nurses and physicians with various forms of patient treatment and care Conducted physician referrals as well as serviced pre-certifications on an as-needed basis Patient Care Coordinator (Remote) / Advent Health 01/2019 - 01/2021 Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care. Facilitated coordination between primary care physician and specialists to ensure continuity of care. Ensured that all necessary documentation was completed accurately and submitted in a timely manner. Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.Patient Service Representative / Orlando Health Imaging - Orlando, FL 01/2018 - 01/2019 Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments Scanned documents into electronic health record system as needed. EDUCATION AND TRAININGValencia Student 06/2024High School Diploma 05/2015Hagerty High SchoolCOMPUTERSKILLSANDCERTIFICATIONSCertified Medical Assistant (CMA) |
