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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEducationBachelors of Sociology and Psychology, May Street Address
New England College, Henniker, New HampshireAssociate of ArtsMalcolm X College, Chicago, IL, May 1999CertificateA+ Certified Technician, Tech SkillA+ Certified Technician, Tech-SkillsNetwork + Tech-SkillsSecurity + Certified Technician, Tech-SkillsProfessional ExperienceProject Manager October 2021- June 2023EcolabsNew solution/initiativives that require review and approvalUpdate initiatives roadmaps, dashboards, charterProduct retrospective reportsStrong data collation, analysis and presentation skillsStrong communication skillsStrong analytical skills with the ability to convey in clear and concise summariesStrong tactical and strategic thinking skills with the ability to look beyond the obviousExposure to Agile processes and governance/standardsWorking with remote teamsDemonstrated ability to manage multiple tasks and projects and adapt to a changing environment.IT Site Manager Chicago-Montana January 2016- May 2016Natural Resource Defense CouncilOversaw information technology and computer systemsSupervised and assisted all staff and facility site supervisors in monitoring and reporting the state of the network and computer equipmentPlanned, organized, controlled, and evaluated IT and electronic data operationsManaged IT staff by training and coaching employees, communicating job expectations, and appraising their performanceManaged and trained users on system usage, procedures, and protocolsDesigned, developed, implemented, and coordinated systems, policies, and proceduresEnsured the safekeeping of security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentified problematic areas and implement strategic solutions in timeAudited systems and assessed their outcomesPreserved assets, information security and control structuresService Support Technician June 2015- December 2015Heartland Alliance, Chicago, ILProvided maintenance and development of bug fixes and patch sets for existing web applicationsDiagnosed and troubleshot processing problems and applied solutionsEnsured network, system and data availability and integrity through preventativeImplemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and accessManaged firewall, network monitoring and server monitoring both on- and off- siteCreated and completed projects to bring our department to a higher standardDeveloped and trained current and new technicians in new and current processesProvided complete technical support and guidance to users for all software and hardwareExecuted the first level of Network AdministrationHelp Desk Support Technician May 2012-March 2014 Village Health, Vernon Hills, ILProvided tier one IT technical support to computer system users via remote assistance and through emailDetected and resolved customer issues and errors in computer systemsPerformed minor repairs on hardware, software, and equipmentMaintained documentation records regarding equipment installations and replacementsConducted all re-images laptops for new employeesAnswered all incoming email that came into the Remedy ticketing systemService Desk Support Specialist December 2007- April 2011Presentation Services Audio Visual, Schaumburg, IllinoisProvided first level assistance for defined problems and escalated tickets, as necessaryTracked calls and documented problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callersProvided PC hardware and software support to end-userInstalled PC and related peripheral equipment for end-userMaintained statistical reports and documentation, including problem/trouble and departmental statistical and effectiveness reportingSet up user accounts, process move, transfer and user change formsRecorded technical issues and requests, diagnosed, and resolved problems, escalated issues as appropriateInteracted with all levels of staff to resolve various technical issues with personal computers, medical research computers, printers, and conference room equipmentContacted vendors as appropriate for maintenance in accordance with company contractsMaintained and reported hardware inventory monthly in accordance with corporate requirementsIT Infrastructure Specialist June 2006- August 2007 Midwest Generation, Chicago, ILContributed to the planning and implementation of multiple projectsObserved and report on progress of projectsSupported to the development and administration of multiple projectsPerformed network analysis and capacity planning and testing as necessaryProvided support to the development and administration of network disaster recovery plansInstalled and supported the safekeeping of network hardware and softwareAssisted with determining network and system requirementsRetained integrity of the network, server deployment and securitySkillsMicrosoft Office 2003, 2007 & 2010Active Directory AdministrationBlackberry and BES/ConfigurationGhostMicrosoft SCCMAdobe Reader/ ProfessionalNuance PDF Converter ProfessionalSymantec End-Point ProtectionSymantec EncryptionTeam ViewerMicrosoft SharePointWindows 2010Office 365VPNHeat, Remedy and CRMQualysZscalerTeamsAzureOne DriveWorkday |
