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Click here or scroll down to respond to this candidateCandidate's Name
My key goal is being the help desk/ IT role in any organization. Communicating and maintaining strong working relationships with all levels of personnel.EducationLearning Tree International,Windows NT & Workstation v4.0, Passing Test Street Address /28/1998Technical Certification: M.A.I Basic Four Business Course Street Address
A100 Introduction Basic Business ProgrammingB100 Intermediate Business Basic ProgrammingRice High School, New York City, NYDiploma GRD 1983Work ExperienceAkkodis/ Modis Inc. (Client) Hewlett Packard - Sanofi Corporation -(Bridgewater NJ)Level 3 On Site Administrator (Print) September 2017- February 2024Printer InstallationBreak, fix support, trouble shoot, maintenance on printersInstalled badge reader devices on all HP printers, assist users with access.Responsible for completing documentation for printersGenerating, developing reports for Manager & Project managerAssist other site OSAs. Review tickets and assign to the appropriate techsLiveU Inc April 2010- February 2016QA & IT Service Technician -(Hackensack NJ)Installed all approved software applications, software upgrades, and troubleshooting windows applicationTested company proprietary applicationsDeployed equipment for the marketing department for all tradeshowsResponsible for repairing and troubleshootingUsing SharePoint to delivering IT/ help-desk content to all the users - updates, system recycling, upcoming network events.Installed new switches. Cisco Meraki switches... for the growing number of users and devices connected to the company network.Setup new users on Exchange and as well as setup groups to receive email, in the AP Dept AR department, Accounting and HRCrown Jewel Importers Marketing Corporation -(Englewood NJ) December 2009- April 2010Office Administration & Computer SupportResponsible for servicing 10 sales representativesCreated spreadsheets and invoices for driver deliveriesMaintained inventory and answered phone calls as neededMaintaining desktop/ laptop computers, all in one office printer, network.Signature Property Group Inc -(Englewood NJ) July 2002- December 2009Manager MIS / Help Desk TechnicianIT & MIS Services, which includes, help desk support, Solutions, trouble shooting for 80 users,75 Property sites through out New Jersey area, 2 main offices, Englewood Cliffs Office with 45 users. North Brunswick Office with 20 users.Responsible for overseeing the outsourcing of technical consultantsProvided trouble shooting support for 80 usersMaintained and repaired all equipment as neededInstalled all PC stations, printers, and cabling as neededMarc Global Services Group -(New York City NY) April 2001- May 2002Serviced & supported all the companies satellite sites: New York, New Jersey, Toledo, and Chicago and field users and users working from home.Help Desk TechnicianInstalled PC stations, VT terminals, printers and cables as neededProvided help desk support of the company satellite sitesResponsible for software troubleshooting and administration of MS applicationsUsing jet admin Wizard v3.01 to connect and control 4 internal HP printers, adding new user access. A constant checking for jams or out of paper. Recycle the printers when needed.TRW Integrated Chain Service Group -(Iselin, NJ) March /1998 - April/2001Former BDM International Inc. -(New York City, NY)Help Desk Technician,I am responsible for help desk service & support of the company satellite sites: New York, New Jersey, Toledo, Chicago and misc. user out on the field or working from home.My Direct responsibilities: are installing PC stations, VT terminals, printers, cables installation, hardware repair & part replacement on PCs, printer (HP Laser Printers) misc. equipment, software installations, software troubleshooting & administration on MS Applications: Windows NT Workstation & server v4.0. Win95, Win98, PCs & server backup, and work with TCP/IP.Other Interest:(2010-2015) Travelers Aid InternationalNewark Liberty International Airport, Elizabeth, NJ(Volunteer 1 day a Week, 4 PM 9 PMTravelers Consultant & Computer Support Technician(2010-2015) For the Department of State (Washington DC)Newark Liberty International Airport, Elizabeth, NJEscort OfficerUnitarian Church of All Soul, New York, NYBoard of Trustee Member (1994-1998)Member Since (1992- Present)A church which as 1300 adult members and a $1million plus annual budget.(1987-1998) Adventure Trails Inc., New York, NY (Weekends)Tour Leader,Leading high schools & grammar schools, youth groups, family trips, on Ski trips & lead educational trips to sites such as Washington D.C. (Certified Ski |
