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Title Customer Service Program Manager
Target Location US-NY-Lynbrook
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Levittown, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceAssistant Residential ManagerDirect Support Professional Maryhaven Center of Hope-Port Jefferson, NYDecember 2008 to PresentAssist in the operations of a residence for individuals with developmental disabilities in accordance with regulatory requirements, agency policies, and quality program standards. Supervise, and provide direction, training, and guidance to Direct Support Professionals (DSP). Collaborate with all necessary staff, including Residential Manager and Program Manager, to ensure proper staffing, data collection, progress notes, incident reporting, and day-to-day support of individuals. Oversee accurate documentation and completion of all services for individuals, per Office of People with Developmental Disabilities (OPWDD) rules and regulations. Abide by Health Insurance Portability and Accountability Act (HIPAA) rules and regulations in accordance to information pertaining to individuals and staff members. Provide additional assistance whenever necessary. Volunteer Religious Education Teacher, St. Margaret Scotland RC Church-Selden, NYSeptember 2009 to June 2019Fulfill short-term assignments effectively teaching special needs students' preparing them for religious sacraments. Instruct classes of 5-7 students, communicate with fellow pastoral staff and educate students on the Catholic Faith. Guide students through planned activities, events, tend to their physical and/or emotional needs, and maintain effective classroom management strategies Lead Client Service RepresentativeJP Morgan Chase-Lake Ronkonkoma, NYAugust 2003 to November 2008Supervise a staff of Bank Tellers on a daily basis, assisting with scheduling, supervision, transactions, training of new staff, vault management, as well as customer service Greet Customers and assist them with their banking needs. Assist in daily operations of the banking day Maintaining as well as executing corporate compliance Answer questions and provide information concerning branch operations. Consumer BankerHSBC Bank-Rocky Point, NYFebruary 1998 to July 2003Extensive knowledge of Branch operations Assist in reconciling transactions as well as correcting transaction errors Assist new customers by opening accounts, providing great customer service and offering them assistance in all there banking needs.EducationSome college in History/Criminal JusticeIona College - New Rochelle, NY1993 to 1997Skills Developmental Disabilities Experience Banking Event Planning Special Education Research Cash handling Microsoft Outlook Customer service Microsoft Excel Microsoft Office Financial services Computer skills Classroom Management

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