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Click here or scroll down to respond to this candidateCandidate's Name
Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Career Summary & Objective
16 years experience in the insurance industry as an Administrative Support Specialist; Liability Claims
Adjuster (10 years) and as a Change Management Consultant (6 years).
8 years experience supporting attorney s with administrative support, client evaluations, assessments and
making settlement recommendations.
15+ total years providing executive and associate administrative support.
Seeking a support position as a representative where my knowledge and expertise in the field will aid in
providing better customer service for associates and clients.
Old School Detail, Louisburg, NC Aug. 2018 Present
Executive Administrative Assistant
Responsible for executive and associate support for all day to day administrative duties.
Anderson Law Firm, Wilson, NC Jan. 2010 Jun. 2018
Insurance Claims Resolution Specialist
Responsible for day to day administrative duties as well as in depth client review of all materials relative to
liability claims in an effort to best assess the propensity of settlement prior to and leading up to litigation
based on insurance industry experience and knowledge.
Nationwide Insurance, Columbus, OH Sept. 2003 Nov. 2009
Change Transition Consultant
Responsible for the development of change materials geared toward the successful agent, associate and
executive transition through companywide changes.
Conducted 1 day week(s) long on/off site change transition seminars and training sessions.
Provided monthly reports to agents, associates and executives tracking the specific company policy and
procedure change success and targeting areas for improvement.
Efficient in handling, motivating and directing teams/individuals toward target achievements.
Possess exceptional presentation, communication and organizational skills.
Nationwide Insurance, Raleigh & Rocky Mt., NC May 1993 Sept. 2003
Administrative Support Specialist; Liability Claims Adjuster
Executive and associate support for all day to day administrative duties.
Responsible for clearing coverage, determining liability, assessing and evaluating property and auto injury
claims and negotiating settlement with policyholders, claimants, attorneys and medical providers.
Providing excellent customer service and troubleshooting tactics in an effort to expedite settlement with a
superior level of customer satisfaction.
Stand-In for Claims Manager when needed while maintaining an exceptional monthly Average Net Claims
Payment (ANCP) as well as eagerly pursuing continuing education and ongoing training of claims handling.
Education
North Carolina State University, Bachelor of Arts, Business Administration 1992 - 1996
North Carolina Wesleyan College, Business Administration 2000 2003
Community Involvement
Nationwide Insurance United Way Chair responsible for the development and delivery of companywide
materials to educate agents, associates and executives of the benefits of charitable monetary giving and
volunteering of time to benefit the community.
Political Action Committee (PAC) member responsible for the education of agents, associates and
executives relative to political activity that influences and affects the insurance industry.
Volunteered with Habitat for Humanity to build/refurbish homes and communities ravished by major
catastrophes.
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