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PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional ExperienceAsst. Office Manager, Fayetteville, GARJW Heating and Air Solutions Oct 2023- presentMaintain schedules for company techniciansControl dispatch for technicians with customer contact and revisits for repairsOrder materials from industrial suppliersVerify and implement accurate accounting for technician costsWork with residential and commercial clients to the completion of individual technician jobsSubmit warranty claims for product reimbursement and/or replacementProject Coordinator, RemoteMAP Engineering (Kraft/Hines) May 2022- Apr 2023Processed invoices for two projects with contracts from $10,000 to $50,000 totalsMaintained documents for distribution to various departments engaged with project managementProcessed purchase orders for project completion including machinery and building materialsTraveled to various locations during projectsUsed SAP/SRM platforms for maintaining procurement and logistical dataConducted procedural auditsEngaged in weekly updates and monthly status reports with the Project ManagerProduced budget reports from CAPEXDeveloped working relationships with various suppliersQuality Assurance Inspector, Decatur, GAV.P. Engineering (MARTA, Contract) Jan 2020- June 2020Reviewed Contract Technical Specifications to identify all requirements, including documentation and demonstration pass-fail criteria while accepting and rejecting finished itemsReported inspection and test data for railcar testingDiscussed inspection results with those responsible for productsCreated over 1,000 reports on nonconforming materialsPackage Handler, Doraville, GAU.P.S. May 2019 - Dec 2019Loaded and unloaded Parcels into 3-4 trucks for delivery to customersMaintained package and truck data into data scanner to accurately monitor package trackingQuality Assurance Representative, Yonkers, NYKawasaki Rail Car Inc. Feb 2007 - May 2016Updated inter-departmental and field data modifications as well as identifying data issuesResearched, compiled, and analyzed data and documents for specific activities and special projectsCollected, updated and maintained SAP data in order to create/update weekly and monthly reports, charts, power points and graphs for upper management meetingsUtilized information collected from existing processes to draft visual graphs and perform statistical analyses for the purpose of reporting trends and emphasizing areas of improvement.Coordinated daily assignment of Source Inspectors and manage Inspector activity and disposition of supplier material through daily status reports.Served as Quality Assurance and SAP software Subject Matter Expert and created QA procedural instruction manualsCreated and modified training procedures for new hiresTook part in First Article Inspection procedures and obtained working knowledge of ISO9000-9001standards of practiceMaintained a close relationship with field representatives, administrative assistants, and department managers in order to maintain all configuration data and ensure Asset ID information input was current and correct.Prepared and submitted Vehicle Asset Identification (Serialization) data for PA5, R160 R188 and WMATA Vehicles as well as Monitored hardware and software configurations for multiple projects and provided progress reports to Quality Assurance teams, engineering, suppliers and customers.Tracked Subcontractor Corrective Action Improvement program. Identified, documented and tracked any changes and/ or configuration of items and components.Documented and satisfied technical specification requirements for contracts processed through Kawasaki by drafting quality procedures, developing appropriate forms and maintaining accurate records.Reviewed over 500 Contract Technical Specification to identify all requirements, including Documentation and Demonstration pass-fail criteria.EDUCATIONUniversity of Phoenix New York, NYMasters in Public Administration Sept 2013-2018Monroe College Bronx, NYBS, Criminal Justice Sept 2007 - Aug 2009(With THESIS)SKILLS:SAP QueriesSAP commands for data tracking QASMS Word, Excel, Outlook 2003-2010FilemakerProTyping 55 WPMBilingual English/Spanish reading/writing/speakingExcellent at multi-taskingSelf-Starter, critical thinker, team player,Customer serviceKnowledge of ISO StandardsFirst Article InspectionLinkedIn: LINKEDIN LINK AVAILABLE