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Title Business Analyst Customer Service
Target Location US-MS-Vicksburg
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Vicksburg, MS PHONE NUMBER AVAILABLEEMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE BUSINESS ANALYSTAccomplished Business Analyst with a diverse background in accounting, reporting, and auditing to drive successful business results. Known for delivering effective business solutions by combining operations management, research, compliance, customer service, and key analytics skills. A keen ability to develop, build and maintain long-term internal and external relationships. Proven leadership and process improvement with excellent problem-solving and resolution skills.AREAS OF EXPERTISEStrategic Planning Business Analysis Financial & Operations Management Audit & Compliance Process Improvement Customer Relationship Management Quality Assurance Workflow Analysis Agile Methodology & ScrumSPECIFIC ACCOUNTING / FINANCE EXPERTISEAccounts Receivables & Payables General Ledger Delinquent Debt & Collections Reconciliations Banner Securities Federal Direct Student Loan (FDSL) & Title TECHNICAL SKILLS AND CAPABILITIESJira Confluence CRM (Recruit) Coordinator Concur Travel Banner Finance (Student Module) Degree Works Cognos BDMS SaaSEXPERIENCEEllucian, Jackson, MS 2018  2023Business AnalystGathers, tests, and analyzes data to produce updated business expansion to improve business functions and processes to achieve customer success and satisfaction. Test business processes and recommend improvements to ensure a highly efficient operation. Collaborate with various departmental teams to achieve business objectives. Assists in the selection of different and improved products to enhance business operations. Analyze operating procedures and strategize to improve business operations. Conducts training on new and current products as needed by clients. Performs various coordination functions including CRM Recruit and Degree Works. Alcorn State University, Alcorn, MS 1999  2018Busar (2006  2018)Led the management of the Cashiers Office with records documentation and retention, tuition programs, fee intake, cash receipts, student loan funds, scholarship disbursements, billings, payment processing and collections. Oversaw cash management process with the collection of revenues, documentation of receipts and deposits, and enforcement of cash controls. Performed payment data entry and services transferred into invoices for students, third party and related outside resource funds. Provided debt counseling to students and parents to ensure financial obligations met. Consulted with students and parents to convey the details of tuition payment plans and options. Loan Accountant (2004  2006)Oversaw general ledger system posting timely entries, reconciliations, student loan disbursements, FDSL and Title IV compliance, and strict adherence to internal processes and procedures. Monitored the FDSL Program and Title IV funding including disbursements to student accounts. Drafted authorizations and prepared refund checks in compliance with reporting standards. Generated auxiliary reports and receipts to enforce fraud prevention for out-of-office cash transactions. Actively participated in the preparation of monthly cash reports and forecasting. ADDITIONAL RELEVANT EXPERIENCEAlcorn State UniversityAccounts Payable ClerkAmeristar CasinoCasino AuditorEDUCATIONStudies toward Doctoral Degree, Educational Leadership, University of Phoenix, Phoenix, AZ Master of Science (M.S.), Agricultural Economics, Alcorn State University, Lorman, MS Bachelor of Science (B.S.), Business Administration, Alcorn State University, Lorman, MS LICENSES AND CERTIFICATIONS Legal and Life Insurance License, State of MS Loan Signing Agent  LSA Travel Entrepreneur  Travel AgentADDITIONAL RELEVANT RECOGNITION SACUBO, Professional Development in Basic Institutional Accounting and Auditing, GASB Notary Public (Loan Signing Agent) Travel Agent (InteleTravel Agency) Delta Sigma Theta Sorority, Inc.

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