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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Jardin DriveEast Haven CT. Street Address Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective: To work in a team like environment and with a company that has excelling capabilities.Experience:Fraud Team AnalystBarclays Bank Henderson, NevadaJune 2020 July 2024Customer Service: Managed customer interactions including processing payments, answering inquiries about credit cards and billing, and providing assistance with account-related issues.Bank Operations: Handled virtual deposits, account closures, beneficiary additions, and account setup, including providing online support.Fraud Analysis: Investigated and resolved dispute claims and customer complaints, collaborating with the Office of the President when necessary.Communication Management: Coordinated and addressed emails and phone calls from various customer sources, ensuring each issue was resolved in a timely and comprehensive manner.CRM Maintenance: Updated and managed customer information in the CRM tool to ensure accurate records and efficient customer service.Supervisor Interaction: Coordinated with supervisors to address and resolve customer concerns, ensuring thorough follow-up and satisfactory outcomes.LogistiCare - Las Vegas, NevadaCustomer Service08/03/2019 - 04/15/2020Call Center Operations: Managed a high volume of calls to book non-emergency medical transportation for doctor appointments.Relationship Management: Established and maintained professional relationships with healthcare providers, including specialty pharmacies, physicians, and other key stakeholders, to ensure smooth coordination and service delivery.Stakeholder Engagement: Acted as a liaison between patients, healthcare providers, and transportation services to facilitate efficient and effective transportation solutions.Southern Global Las Vegas NevadaCustomer Service / Customer Retention06/06/2016 -07/30/2019Call Center-Answering heavy call volume of calls. Answering billing questions and retaining products customers are wanting to delete from their service with promotions and discounts.AT & T New Haven CTCustomer Service / Sales Representative10/1998 3/2012Call Center - Customizing consumer needs with products & services offered (DSL, Cellular, Dish, IPtv) payment arrangements, trouble reports for repair calls, schedule appointments for dispatchable orders, must make sales attempt on every call, billing questions, account research. Technical Support Extensive programming research.CRM Maintenance: Regularly updated CRM system with customer information to maintain data accuracy and enhance service efficiency.B A Staffing Branford CTVarious Office Positions & Customer Service Positions7/1998 10/1998American Linen Supply Co New Haven, CT (Ameriprise Linen & apparel)Main Frame Computer & Data Entry Operator7/1981 7/1998Data entry, Printing reports, manifests, general ledger, research account orders, back-up daily work, A/R & A/P, general office duties, 10 key account entry, laundry soil counts for inventory, account changes, Managed stock Inventory, Re-routing Delivery routes, Billing, General Computer MaintenanceDon Levy West Haven CT8/1978 6/1981Data Entry, Key punch, Receptionist, Customer ServiceAnswered multi-line phone, took customer orders, updated account information, informed customer of order detail, worked with warehouse staff on order changes.Systems experienceEXCELMS WORDLEXUS NEXISMASTERCOMMETASOURCESALESFORCECCDTSYSPEGATableauEducation:East Haven High School,Completed Certificates |
