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A Meteorology Student with 16 years of Experience in Retail, Branch Office Managemenpt,and a Genuine Passion for People and Numbers!Warrior, AL 35180EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am very personable and passionate about ensuring quality service, definitely believe in going above and beyond for every member. I'm a people person, learn quickly, and always show up. I am persistent and passionate in everything I do. Customer Experience is something I take pride in, and if I can make it happen, I respect any request and try to anticipate their needs as well. Memorable and above- average experience and nothing less is all I know, as I am also a bit competitive. My Mathematics Degree and a diverse serving background, office management, catering weddings at Plantation Golf Course, but am great on the phone, computers, and friendly as a hostess or receptionist. Professional and prompt. Lastly, I have been in management for a year, in retail, and Amazon. I'm ready for anything.ABLE TO START IMMEDIATELYAuthorized to work in the US for any employerWork ExperienceEvent Staff and SecurityS2 Event Security - Birmingham, ALNovember 2018 to PresentSeasonal (Game Day)Communications/Operations SpecialistShipt Headquarters - Birmimgham, ALFebruary 2016 to PresentUtilizing email, chat, and phone in communication with members and shoppers, making suggestions for new features, troubleshooting and reporting, monitoring all operations, consistently multitasking, while ensuring orders are accurate and delivered on time. Assistant ManagerWalgreens Pharmacy - Cullman, ALSeptember 2021 to July 2023My persistent personality along with my detail-oriented nature made me very successful. Pay was not enough.Amazon Fulfillment AssociateAmazon Warehouse - Bessemer, ALSeptember 2022 to February 2023Picker/Packer.I can start immediately!Front Store Shift LeadCVS Pharmacy - Multiple Locations, ALFebruary 2019 to August 2022Part-Time was not enough. The guarantee of Full-Time, preferably with the option of benefits is imperative.Office ClerkR&M Equipment Rentals, Inc. - Birmingham, ALOctober 2018 to January 2019File ClerkBranch Office AdministratorStephen's Pipe and Steel - Hayden, ALSeptember 2016 to April 2017Maintaining Office Operations such as invoicing customers, answering/transferring phone calls, tracking shipments, reconciling paperwork, vendor relations, ordering office supplies, accounts payable and receivable, opening and closing the office, bank relations, and all branch communication. Office AssistantRogue Communications - Birmingham, ALJanuary 2015 to May 2015Responsible for customer service calls, work order dispatching, accounts payable and receivable, invoicing, and filing.ServerStardome Comedy Club - Hoover, ALApril 2014 to October 2014Responsible for server duties, such as greeting and seating guests, serving food and drinks to multiple tables, checkout, and closing procedures.HostessJim 'N Nick's - Gardendale, ALJuly 2006 to October 2009Shift lead, very loyal, exceptional customer service. Cashier/TrainerSonic Drive-In - Gardendale, ALJuly 2006 to September 2009This was my first job. After a year, I was training new employees and they excelled also! I took the opportunity to assist in opening and training at Michigan's first Sonic location. (Kent, MI) Turned in my notice just before graduation and my Summer Semester of college. EducationBachelor's degree in Atmospheric ScienceUniversity of Alabama Huntsville - Huntsville, ALAugust 2023 to PresentAssociates in ScienceWallace State Community College - Hanceville, AL, US June 2009 to December 2011High School DiplomaHayden High School - Hayden, AL, USAugust 1996 to May 2009Skills Microsoft Office (10+ years) Medical Terminology (1 year) Customer Relations (10+ years) MultiLine Phone System (5 years) Mathematics (10+ years) Troubleshooting (2 years) Receptionist (5 years) Customer Service (10+ years) Appointment Scheduling (5 years) Copier Filing Mail Clerk Data Entry Scan General Office Billing Clerical Microsoft Word Inventory Quickbooks (2 years) Customer Service Skills (16 years) Microsoft Mac OS X all Windows platforms. Loss prevention Accounts receivable Payroll Emergency management Microsoft Outlook Office management Help desk iOS Active Directory Microsoft Windows Server Surveillance Android Technical support Network support Operating systems Remote access software Troubleshooting Cash register Order entry Analysis skills Microsoft Access Customer service Technical support Operating systems Order fulfillment Help desk Windows Presentation skills Schematics Quality assurance Fraud prevention and detection Account management Clerical experience Remote access software HIPAA Human resources Medical terminology Hospitality Project management Guest relations Events management Data analysis skills Shift management Serving Mac OS Quality control Accounts receivable IT support Financial report writing Payroll iOS Network support Accounts payable Sports coaching Profit & loss Android Financial services Microsoft Windows Server Driving Bookkeeping Hotel experience Data science Employment & labor law Childcare Documentation review VPN Layout design QuickBooks Office management Computer networkingCertifications and LicensesServSafeDriver's LicenseAssessmentsWritten communication ProficientMarch 2023Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientWork style: Reliability ProficientMarch 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientBasic computer skills ProficientMarch 2023Performing basic computer operations and troubleshooting common problems Full results: ProficientTechnical support ProficientMay 2023Performing software, hardware, and network operations Full results: ProficientWarehouse safety ProficientJune 2023Using safe practices in a warehouse settingFull results: ProficientFront desk agent (hotel) ProficientMay 2023Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientAttention to detail ProficientJune 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientFront desk agent (hotel) ProficientJune 2023Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientCustomer service ProficientMarch 2023Identifying and resolving common customer issuesFull results: ProficientCall center customer service ProficientApril 2023Demonstrating customer service skills in a call center setting Full results: ProficientForklift safety ProficientSeptember 2023Best practices and safety hazards in forklift operation Full results: ProficientCleaner fit ProficientMay 2023Measures the traits that are important for successful cleaners Full results: ProficientRetail customer service ProficientMarch 2023Responding to customer situations in a retail setting Full results: ProficientBusiness math ProficientMarch 2023Using basic math to solve problems in a business context Full results: ProficientManagement & leadership skills: Impact & influence Proficient March 2023Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |