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Hudson, FL Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | WWW: LINKEDIN LINK AVAILABLE
Candidate's Name
PROFESSIONAL Experienced Business System Analyst/Software Analyst with a proven track record of success,
SUMMARY seeking a challenging opportunity to support portfolio, programs, development, and project
management. A commitment to optimizing system performance and reducing operational
costs is demonstrated through the ability to streamline workflows. Excel in software
installations, tests, documentation, and routine troubleshooting, ensuring smooth system
transitions and minimizing downtime, specializing in simplifying complex topics and
processes, making technical interactions less intimidating for average users. This
comprehensive approach to work ensures a significant and positive impact on any
organization.
SKILLS Digital Technology Use Cases/User Stories SmartGrid/ADMS
Requirements Management Executive Reporting Demand Response
Defect Analysis Business Process Improvement Confluence
Certified SCRUM Master Process Mapping Analytical Skills
Merchant Payments GCP (Googe Cloud Platform) Data Governance
Agile expertise Claims experience Data Analysis
Process modeling/design Cross-Functional Collaboration Analytical Skills
ServiceNow Requirements Gathering Use Case Development
Gap analysis Project Management Data Mapping
Root Cause Analysis ADO (Azure DevOps) / JIRA/ELM Test Scripting
Change Management As-Is To-Be Process Workflows Requirements Traceability Matrix
SQL Agile/Waterfall SDLC Training for DCC operators (end
User Acceptance Test Methodologies users)
Creation/Monitoring
WORK BUSINESS SYSTEMS ANALYST 01/2024 to 06/2024
HISTORY TECO Energy (S3), Tampa, FL (Hybrid)
In Customer Experience group, worked on four major updates to APIs for phase 2 enhancements.
Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high
standard of quality workmanship.
Wrote detailed Rate Case requirements for presentation to Public Utilities Commission.
Collected functional, non-functional, and technical requirements and high-level cost estimates for O&M
and capital expenditures for PMO presentation to upper management to formalize projects.
Facilitated technical and non-technical team communication, ensuring project alignment across all parties
involved.
GCP and Image scan used for customer applications/payments.
Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
Produced charts and diagrams to assist with problem analysis.
Developed diagrams to describe and lay out logical operational steps.
Championed PMO initiatives within the organization, promoting the benefits of adopting new procedures
to improve overall efficiency.
Identified critical issues within existing systems, providing recommendations for resolution and
prevention of future problems.
Used SQL to review data in database.
Azure (ADO) for Agile requirements.
Sandi McDaniel Resume 1
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SENIOR BUSINESS SYSTEMS ANALYST 06/2023 to 12/2023
APS (Qualitest Group), Phoenix, AZ
Generated requirements for updating AMI meters for large complexes as well as general neighborhoods,
saving field technicians time locating meters.
Created user stories in ADO along with traceability matrices.
Designed wireframes for presentation and acceptance to field technicians to include new fields and
functionalities.
Elicited and clearly documented business and system requirements.
Collaborated with stakeholders to gather requirements, translating them into actionable plans for system
improvements.
Elicited and wrote detailed requirements for IGO (meter infrastructure) and revenue protection for the
first time in company history to include both in an automated application, thereby saving 120 hours
weekly.
Azure (ADO) used to put requirements into Agile format for testing.
BSA 06/2022 to 06/2023
Shell Energy, Houston, Texas
Thoroughly examined proposed and existing systems, highlighting their technological limitations and
alignment with current technology requirements.
Engaged in extensive research to gain a deep understanding of customer-side requirements, focusing on
their needs and preferences for requesting, installing, and using microgrids in California.
Created three modeling designs based on estimated capacity.
Researched and created kW ratings, amperage, voltage, and power factor requirements for devices' initial
customer-owned, Shell-operated microgrid.
Determined operational objectives by studying business functions, gathering information, and evaluating
output requirements and formats.
Led efforts to ensure compliance with regulatory guidelines in system design and implementation
processes in a new business endeavor.
BUSINESS ANALYST 05/2019 to 06/2023
Xcel Energy, Golden, CO
Guided four system admins through database updates, as construction and green sheets required, and
new and modified device details in the EMS database.
Created process flow maps and swim lane processes for operational readiness documentation for
Production support.
Waterfall methodology used to generate and capture
Mentored five new team members unfamiliar with FLISR automated fault location, isolation, and service
restoration, as well as Volt VAR optimization (VVO) to implement conservation voltage reduction (CVR)
Wrote over three hundred test cases (user stories) for testing applications for SIT and UAT.
Maintained Requirements Traceability Matrix (RTM). Put requirements into Azure (ADO) for Agile work.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and
collaborate on potential solutions.
My efforts reduced operational costs by over one hundred thousand dollars through thorough data
analysis and database updates and providing predictive analytics.
SENIOR SOFTWARE QUALITY ANALYST 12/2018 to 05/2019
Olenick, Detroit, MI
For DTE (Midwest utility) implementing a new OSI monarch platform for GMS, EMS, GIS, DMS, and OMS:
client requirements against vendor test procedures for gap analysis.
Sandi McDaniel Resume 2
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Wrote over six hundred step-by-step test procedures for SmartGrid ADMS (EMS and OMS) Agile ADO
project being implemented on a short-term, aggressive, phased basis.
Mentored two consultants on the SCADA, EMS and OMS systems.
SENIOR BUSINESS ANALYST 11/2017 to 12/2018
BRIDGE Energy Group, St Louis, MO
Used XP (Extreme Programming) Agile development on an ABB SCADA platform using ArcESRI: Held
workshops to elicit customer requirements turned into user stories.
Created eight wireframe displays for a new solution, wrote user acceptance criteria, and prepared user
training documentation.
Worked with data analysts, GIS, and data lake developers to ensure the accuracy of architectural
drawings and device location data.
Managed stakeholder expectations through transparent communication and timely status updates,
ensuring alignment between project deliverables and business objectives.
Created three hundred forty-six detailed user stories for system enhancements, leading to improved
functionality and user satisfaction.
Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across
departments.
Identified cost-saving opportunities by conducting thorough research into historical data on database
devices to save truck rolls and an estimated eighty thousand in the first year of production.
SENIOR BUSINESS ANALYST 09/2016 to 11/2017
Cognizant Technology Solutions, Jupiter, FL
For a leading-edge Big Data project (migrating to Hadoop Data Lake) using the Alstom SCADA platform, I
took information from business owners. I converted it to data mapping for data lake development.
Collaborated with marketing and generated lists of detailed artifacts as data lake attributes for each key
attribute used in marketing.
Performed product backlog grooming and sprint planning for three-week delivery and test cycles.
Acted as Product Owner interface for UAT results.
Conducted workshops for one hundred forty-eight technical requirements details and mentored three
new business analysts on job responsibilities.
SENIOR BUSINESS ANALYST 01/2016 to 09/2016
Cognizant Technology, Las Vegas, NV
For a leading-edge Demand Response System (DER) on an Aclara SCADA system with EcoSoft DER
application in an Agile environment, I held workshops, created requirements, technical specifications, use
cases, test scenarios, and user documentation for new APIs introduced into the power grid.
As a key player on the project, collaborated with vendors and end-users to integrate new product
features into existing applications.
Harnessed the power of SQL scripting to retrieve data from the database effectively.
Mentored junior analysts on best practices for business analysis techniques, fostering professional
growth within the team.
Enhanced stakeholder engagement through effective communication and kept the project within a $1.5
million dollar budget.
Mentored teams and streamlined workshop techniques by establishing a documentation framework to
support agile methodology implementations.
Created detailed user stories for system enhancements, leading to improved functionality and user
satisfaction.
SENIOR QUALITY ANALYST/BUSINESS ANALYST 05/2011 to 12/2015
Duke Energy, St Petersburg, FL
Sandi McDaniel Resume 3
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For a state-of-the-art Schneider (Telvent) SmartGrid implementation, lead business, development, and
test analysts in an Agile SCRUM development environment
Created as-is and to-be process mapping for projects in-flight.
On a Telvent (Schneider) platform, held workshops to elicit requirements for Load Shed, CVR, Self-Healing
Network, Trip Savers, FLISR, EMS, GIS, DMS, and OMS systems.
As part of SCADA testing, 150 DTS (Dispatcher Training Simulator) scenarios were created and saved in
Habitat.
Facilitated development of more than 250 high-level requirements and 3200 detailed requirements
across 7 projects.
Detailed documentation of requirements was responsible for preventing scope creep and ensuring
stakeholder sign-off at end of projects.
Highlighting the impact of this effort was the more than 6 million CMI and $400K O&M costs saved during
the Mid-point Recloser project.
Created new process to document defect resolution.
Documented, reviewed, and updated 82 tests enabling automatic restoration of power
Efforts resulted in commissioning efforts planned to take 5 months reduced to 1 month, saving $300K in
labor costs
As part of budget reduction efforts, worked with other SMEs to find additional testing efficiencies without
impacting the quality of deliverables
Improved product quality by implementing rigorous testing protocols and identifying areas for
improvement.
Reduced production errors by training team members on best practices in quality control and continuous
improvement techniques.
Ran vendor test scripts to prove functionality, creating defects where programming errors were
uncovered for immediate fixes.
EDUCATION University of South Carolina - Columbia, Columbia, SC
Bachelor of Arts, Public Relations, Advertising, And Applied Communication
BA, Journalism/Public Relations University of South Carolina, Columbia, SC
Member of Alpha Lambda Delta (Honor Sorority)
Member of The Daily Gamecock (n-campus newspaper)
County College of Morris, Randolph, NJ
College Courses (No Degree), Computer And Information Sciences
TRAINING SCRUM Master Certified (in progress)
Agile Certified
Six Sigma Certified
Sandi McDaniel Resume 4
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