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Title Customer Service Administrative Assistant
Target Location US-FL-Jacksonville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  (U.S. Citizen)Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESUMMARY OF PROFESIONAL QUALIFICATIONS:Proficient in Microsoft Office applications, WordPerfect, some hardware problem solving, other various applicationsProficient in data input, retrieval and analytical report generation, Work Well independently and in teamsKnowledge creating time management, technical and problem-solving techniques in dealing with difficult customersStrong Leadership skills, process professional demeanor and initiate problem-solving techniquesProficient typing skills of 55 wpm and excellent oral, writing and interpersonal skillsAbility to respond to complex inquiries involving technical procedures with mature judgmentCommunicate and collaborate effectively with all levels of the organization in a fast-paced environmentExcellent acquired knowledge of leadership, planning and organizational skillsKnowledge of Human resource policies and proceduresCOURSES TAUGHT:Intro to Customer ServiceBusiness MathIntroduction to ComputersProfessional DevelopmentPrincipals of ManagementIntro to AccountingIntroduction to BusinessOffice proceduresBusiness CommunicationsKeyboarding I, II and IIIEDUCATION:College/UniversityDegreeGPAUniversity of PhoenixMA: Organizational Management3.69Edward Waters CollegeBA: Business Adm/ Organizational Mgmt3.67Florida Community CollegeAS: Computer Information SystemsEMPLOYMENT HISTORY:JACKSONVILLE JOB CORPS, Jacksonville, Florida 02/2023  Present Executive Administrative AssistantWorking with Center Director and various departments in the operation of the centerMaintain all guidelines and procedures and ensuring no manipulation of students dataSubstituting in certain departments when needed for extra helpType Correspondence, files, arrange meeting, take minutes when neededEnsure confidentially is maintained for any documents entering the centerPerforms other duties as requestedFLORIDA STATE COLLEGE AT JACKSONVILLE, FL (FSCJ) 04/2016  07/2021 Test ProctorMonitors admission to and exit testing room. Enforces test security procedures before and during testingChecks identification of examinees and checks rostersPerforms setup duties and sorts materials as directed. Prepares the testing room in advanceRecords, scores examinations and assessments as instructedAttend prescribed training sessions and perform other related and unrelated duties as assigned.ESS and KELLY EDUCATIONAL SERVICES 08/20180-05/2021 Substitute Teacher/PreprofessionalMonitor student in the absence of teachers and paraprofessionals following the given teachers and/or administers plansMaintain and distribute completed assignments of instructional materials of studentsFollow lesson plan as provided with leaving daily progress of students when instructedRecord students information and progress as instructed by teachers and/or administersDUVAL COUNTY SCHOOL BOARD, Jacksonville, FL 1/1985  102010 Technical Manager / Testing AssessmentProficient in Microsoft Office applications to download data from data warehouse, design and Maintain databaseAnalysis, collect, compile, calculate, research, evaluate scan documents for scoring reporting and distribution of analytical reportsWork well individually and in teams and maintain a professional demeanor and initiate problem-solving techniquesMaintained, gather and review information of records, files and reports for accuracyTrained consulted and supervision on system usage, implementing necessary changes in process, procedures and technologyMonitored and prepared assigned budgets for private schools to ensure monies spent were in complianceCreated MS Access databases on computer using tables for reporting and conversion of various filesFLORIDA STATE COLLEGE AT JACKSONVILLE, FL (FSCJ) 06/2002  12/2008 Adjunct Instructor /Business-ITProduced / evaluated and developed course contents and instructional materials for virtual and regular classesConducted Business/IT courses classroom and online instructions in accordance with accreditations standardsDirected and Managed 15-35 plus students through their day-to day laboratory, field, and other experimental learning activities while tracking their assessment and performanceInstructional goals to improve the preparation students for training and / or alignment for careers to meet employer(s) requirementsImplemented a systematic process for collaboration and collegiality among FSCJ students within their current or new careersMaintain educational course work to initiate up-to-date procedures for instructionPresented oral and written lectures for on site and online instruction using various Microsoft applications using Blackboard platformCERTIFICATIONS/CERTIFICATES/HONORS:Notary PublicAdjunct Instructor CertificationOnline Professor CertificationHybrid/Blended CertificateMicrosoft ApplicationsStartup Quest  Entrepreneur ProgFirst Aid/CPR CertificateBlackboard/WebCt online PlatformSigna Chi National Honor Society

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