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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYDedicated and detail-oriented professional with extensive experience in administrative and financial support in underwriting as well as administrative support in claims processing. Demonstrated ability to provide excellent customer service, manage complex tasks and collaborate effectively with internal and external partners. Proficient in various software and systems, including Microsoft Office Suite. Seeking to leverage my expertise to contribute to the success of a dynamic organization. PROFESSIONAL EXPERIENCELiberty MutualSeptember 2022 to July 2024Claims Customer Care Representative Provided efficient customer service by promptly responding to all inbound inquiries regarding Personal Insurance claims for the Mitigation Claims department. Performed initial capture of water damage mitigation efforts and handled status calls on claims through effective collaboration with internal and external partners. Demonstrated understanding of policies and provided guidance and assistance to callers. Processed transactions accurately within established standards, ensuring productivity and quality. Utilized online reference materials to provide accurate information to vendors. Effectively operated systems and applications including computer desktop and various Microsoft programs including Outlook, Teams, OneNote, Word and Excel. Rose InternationalOctober 2020 to April 2022Administrative Associate Provided administrative support to the Mitigation Claims department of Liberty Mutual. Communicated with vendors to secure outstanding documents using strong written and verbal skills. Maintained positive relationships with internal and external partners, promoting a trusting work environment. Collaborated with Customer Care Representatives, Supervisors, Claims Restoration Specialists and Team Managers.Aetna, a CVS Health CompanyAugust 1983 to November 2019Senior Underwriting Associate Supported internal underwriting and field account management in preparing accounting reconciliations for a select group of customers. Collaborated with business partners to gather information, reconcile allowances and solve case specific issues. Managed expectations and negotiated deadlines to meet customer deliverables. Developed and maintained relationships with partners, promoting a positive work environment. Analyzed billing information to report accurate fees and premium. Retrieved reports to support claims paid that were displayed in accountings. Completed year-end reconciliations, ensuring accurate regulatory filings. Administrative Assistant Provided administrative support to a field underwriting team. Prepared documents and spreadsheets using Microsoft Word and Excel. Managed telephone inquiries, scheduled meetings and coordinated travel arrangements. Handled general expense and travel vouchers.Career BreakNovember 2019 - October 2020July 2024 - Takes a proactive approach by pursuing online courses and certificates in accounting. Volunteered for Arthritis Foundation of Connecticut. EDUCATIONBachelor of Science in AcountingPost UniversityAssociate of Science in Executive SecretarialBriarwood CollegeSKILLS Customer Service Administrative and Financial Support Claims Processing and Underwriting Support Microsoft Office Suite (Outlook, Teams, Word, Excel, OneNote) Analytical Thinking / Problem Solving Time Management Effective Communication Relationship Building |
