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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEAddress: Street Address
EDUCATIONStrayer University-Chamblee, Georgia campus, BBA with a Concentration in Health Services Administration May 2017 Mar 2021Magna Cum Laude Presidents & Deans List Alpha Sigma Lambda Honor SocietyKey Skills:Detailed record keeping,Extensive knowledge CCD scannerStrong B2B relationship experienceLean Six Sigma trainedTrained in all aspects of Financial Services risk managementSoft SkillsOrganizational Skills,Time ManagementQuick learnerCritical ThinkingCustomer Service Facing/Focused DrivenTeam Playerwork independentlyAdaptablemulti-taskerTechnical ProficienciesMS Office Package, SAS packageWork ExperienceMorgan Stanley Global Stock plan Administrator, PRM 1 (Hybrid) Alpharetta, GA, May 2022-May 2024Managed global equity plans for public companysResponsible for Servicing and resolving inbound participant ESPP (Employee/Employer Share Purchase Plan) inquiries using the Connect digital servicing platform.Administered Participates equity awards, stock plans, and ESPP purchasesHandled and resolved any Participate concern of inaccurate accounting, taxation, and reporting of equity plansProviding coordination, guidance, and assistance to internal and external stakeholders to ensure the capability to navigate client self-serve portal.Serviced inbound participant inquires of a diverse nature using the Shareworks and Salesforce chatcommunication platform.Conducted follow-up communications with participants regarding multi-step processes and/oradvanced request.Communicating and servicing participate inquiries using other mediums such as outboundcalls to the customer or via the secure message center.Multitasking and servicing up to two chat interactions simultaneouslyAddressing Service-to-Sales and value-add initiatives with customers using digitalCommunication.Leveraging multiple lines of business and specialty teams to provide one-touch resolution viathe digital communication chat platformMaintained detailed records of communication with clientsMaintained call handling time of 3 mins. or lessMaximus Federal -Veterans Evaluations Services Call Center Service Agent (Federal) (Remote), July 2021 April 2022Responsible for screening all incoming VES calls, and directing educated information to providersMaintained security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.Maintained low call times of 5 minutes or less per callAssisted Veterans in confirming, rescheduling or cancelling scheduled appointments.Maximus Federal -Centers for Disease Control VAX Project Agent (Federal) (Remote), April 2021 -July 2021Responded to inquires resulting from Covid-19 vaccination scheduling questionnaires or communications.Answered incoming calls from the public related to Covid-19 vaccination scheduling.Utilized independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointmentAmazon Distribution Center - Fulfillment Center Associate Jan 2021-March 2021Compare incoming shipments to purchase orders for accuracyUsing CCD Scanner, scanned barcode items to make sure package content accuracyCount and verify inventory before storing it in designated locationsManage and organize products according to store policyPick inventory for package assemblyAssemble and package products related to ordersShipping: Create shipping labels, load packages onto delivery trucks, and create tracking reportsInspecting: Inspect products for defects or damagesMaintaining: Maintain accurate inventory records and a clean and organized warehouse environmentEnumerator - United States Census Bureau (Government) Atlanta, Georgia August 2020-October 2020As an enumerator my job focus included the following: inquire about a variety of specific information including a persons name, age, religious preference, address, and state of residency; gather, record, and encode information from a survey.In-touch with individuals to be interviewed in their own home or office by mail, phone, or in person.Recognized and give an account of problems in obtaining data.Submitted completed tasks to a supervisor and discuss developments daily.Reviewed data gathered from an interview to check if they are complete and accurate.Assisted people in filling out the questionnaires, find, and record addresses and households.Exceeded daily goals of completing 15 interviews per day.Synchrony Financial Sr. Recovery Asset Sales Analyst Alpharetta, GA, June 2018 - September 2019Maintained department databases and required reporting of pre- and post-sale activities with a focus on quality and timeliness.Able to manage any customer account discrepancies via reconciliation using internal account reconciliation softwareDelivered exceptional customer and client satisfaction rating in troubleshooting problems related to Asset Sales through Support Central/SharePoint workflow completion, workout sessions, or email.Ensured compliance guidelines and any risk assessment were met with both internal and external policies and procedures and contractual agreements and commitmentsUsing Statistical Analysis System (SAS) for gathering & compiling Vendors monthly reports for callouts in relation to vendor assistance in recovery of probate and bankruptcy collectable accountsUsed AML training skills to identify any suspicious account activitySynchrony Financial- Estate Recovery Supervisor (Promotion) Alpharetta, GA, September 2016 - June 2018Supervised and led a cross-functional team of 8 associates in achieving daily goals.Successfully implemented innovative scheduling system to organize team meetings and vacation schedules more efficiently.Tracked volume of department workflows and workstation making sure Synchrony client and customer (Service Level Agreements) SLA were being met.Cross-trained associates on all Estate Recovery processes for back up, lack of bandwidth, or Disaster Recovery (DR)GE Recovery Call Center- Sr. Recovery Probate/Bankruptcy Specialist, IC Alpharetta, GA, February 2013 September 2016Coordinated and facilitated all probate and bankruptcy process training for staff, supplier, manager, and associates.Designed support central data forms of workflows and cases for probate and bankruptcy for a daily request coming from different areas of the business. Decreasing emailed request by 70%.Participated and led projects and deliverables that relate to customer fulfillment production output; startups, conversions, system changes, collateral, and compliance utilizing Lean Six SigmaActivities & RecognitionsLean Six Sigma trainingGreen Belt trained; White Belt certifiedPray4School Campaign (2024)North Georgia Food Drive (2022-2023)Habitat for Humanity (2021-2022)Women Network (2009-2019)Member of Toastmasters (2019)African American Network (2017-2019)Hispanic Network (2018-2019)Warehouse production line for food drive-(2017-ongoing)Business Initiative Committee (BIC), 2012Center of Recovery Excellence (CORE) Committee (2010 & 2011)Continuity of Service Awards (1994-2019) |
