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Street Address Cell ( PHONE NUMBER AVAILABLECareer Summary: Multi-faceted, efficient & reliable administrative and clinical professional with 20+ years of counseling experience including extensive accolades for decreasing revenue losses for a non-profit behavioral health organization. I am proficient in all of the standard office desktop software programs, internet, on-line meeting rooms and tech support for Intuit Turbo Tax Programs.Experience6/2013 Present Self-Employed Muriel s Services, LLCWork at Home Agent Certified Support Professional Arise Virtual SolutionsIntuit Turbo Tax Seasonal Responsible for all administrative duties and billing as an independent contractor. Conducts on-line phone chat, taking inbound calls to handle customer s questions and helping them troubleshoot the installation process for Turbo Tax software. Utilizes screen share to guide customers through entering tax information correctly. Assist with orders and accessing downloads through on-line accounts. Provides technical support to help customers navigate through system errors. Ability to work between multiple systems and excellent listening skills.Live-Ops Online Counseling provided short-term individual counseling and interventions via Chat/Phone.
11/2010 6/2013 Warren E. Smith (WES), Philadelphia, PA Outpatient Substance Abuse ProgramTherapist IIIProvided individual, family and/group therapy sessions, case management and completed documentation on all clinical activities. Completed bio-psychological assessments, developed comprehensive treatment plans, evaluated individual client needs, interest and response to treatment.
2009-2010 Riverside Care OP SA Program, Philadelphia, PA Outpatient Substance Abuse ProgramClinical SupervisorSupervised 6 masters level therapist to include chart reviews and passed all Managed Care and State audits.
Decreased revenue loss from $9,000 to $1,500 after assuming supervision of the billing department.Lead weekly clinical team meetings to include case consultations on clients.
Recommended program improvements that increased the census and client completion.Maintained a caseload of 6 clients, conducted groups and responsible for all clinical documentation i.e., progress notes, group notes,
2004-2009 Cumberland Co. Guidance Ctr., Crisis Unit, Bridgeton, NJ Crisis Emergency CenterCrisis ScreenerConducted mental health screenings and assessments on-site, and answered the crisis line to perform interventions by phone and dispatched the police if appropriate. Formulated and communicated clinical reports to Inpatient psychiatric units after using tele-psychiatry with the psychiatrist for involuntary admissions. I completed clinical records according to State standards, policies and procedures. I applied application of restraints under the supervision of a RN or physician with other team members. I completed insurance pre-certification for inpatient admissions with insurance companies.
2002-2004 Steiniger Behavioral Care Services, Berlin, NJ Partial Hospitalization ProgramClinical MICA/PEP SupervisorDeveloped and implemented an 18 -week Group Co-Occurring Curriculum. Recommendations to management to improve the programming. Supervised and managed 5 Masters level therapist in the mental health partial day and co-occurring evening partial program. Conducted clinical chart audits and managed a caseload of 5 clients.EducationMasters of Human Services degree Graduated 1994 Lincoln UniversityHonorable mention on Developing a HIV/AIDS Peer Education Program on ThesisReferences and further data upon request. |
