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Candidate's Name
New Jersey | PHONE NUMBER AVAILABLE EMAIL AVAILABLELead Client Engineer with 20+ years of consulting experience in the assessment, design, monitoring, deployment, and support of end user technology including cloud solutions, VDI solutions, applications, personal computers, peripherals, and mobile devices. Experienced in effectively leading and motivating teams to maximize their performance.
Professional Skills: MS Windows Client MS Windows Server Mac OS Apple iOS Android OS VMware VDI Citrix VDI MS Group Policy MS Active Directory MS Intune MS Window Security Multi-Factor Authentication MS SCCM MS Authenticator Identity Management VPN MS Azure MS O365 MS Office Asset Management MS Configuration Manager Servicenow Networking Support Okta AdminEducation:La Guardia Community College, New York, NY
Earned an Associate Degree in Applied Science Majored in Computer ProgrammingCertifications: Earned the following: AZ-900 Microsoft Azure Fundamentals
Microsoft Certified Professional
AZ-104 Microsoft Azure Administrator
Microsoft Certified Systems Engineer
MS-293 Design and Security
Microsoft Certified Systems Administrator
SC-300 Identity and Access Administrator CompTIA Security+Professional ExperienceThe following is a summary of the key consulting assignments I have worked on in the past 10 years.The Children s Village March 2024 PresentLaptop Deployment Engineer
Prepared training material and user guides.
Laptop/Desktop Imaging. Imaging using Kace Media Manager. Work with vendor repair plus inventory. Assisted with Identity Access Management (IAM) and Multifactor Authentication (MFA). Deployed multiple Okta tenants for account access. Backup mobile phone/tablet deployments.Ion Computers Systems Jan 2024 March 2024Lead Client Engineer
Major contributor in the planning, scheduling, and execution of the headquarters relocation of a major client in Manhattan. This relocation included workstations, shared printers, rack mounted networking equipment, setting up Apple and Lenovo workstations. A/V equipment and providing white glove post support.Montefiore Hospital Nyack, NY Dec 2023 Jan 2024Lead Desktop Support Consultant Configured and Implemented site rollout of Office365 for computers and smartphones.
Prepared training material and user guides.
Provided end user O365 training for staff. Assisted with Identity Access Management (IAM) and Multifactor Authentication (MFA).Baruch College, New York Oct 2023 Nov 2023Lead Desktop Engineer
Managed the deployment of laptops utilizing MS InTune. Successfully configuring and implementing devices for optimal functionality and user accessibility. Managed a team of 10 deployment technicians. Spearheaded asset management procedures, ensuring accurate tracking and efficient management of equipment inventory. Utilized MS Azure Connect Directory to administer accounts, enhancing security protocols and optimizing user access. Providing role-based access management.Brevan Howard Asset Management, New York Apr 2023 Jun 2023Lead Desktop Engineer
Played a pivotal role in the successful equipment refresh of Apple and MS Surface devices and coordinated seamless desk relocations, minimizing downtime, and enhancing productivity for 300 users stationed on the Trade desk. Managed the setup of VDI workstations for onboarding and offboarding processes, facilitating a 30% reduction in setup time and ensuring swift transitions for new and departing employees. Confirmed MS Account Licenses via PowerShell, optimizing license utilization and minimizing excess spending. Demonstrated proficiency in Office 365 client applications and MS Authenticator, facilitating seamless user experiences. Leveraged remote tools like Goto Assist, Goverlan, VMWare, and Biztalk, enabling efficient remote support and troubleshooting and reducing incident resolution time by 25%. Managed and supported critical Market Data applications, including Bloomberg, Thompson One, Factset, Standard & Poors, Nikkei, Barclays, and Capital One, ensuring uninterrupted access to crucial financial data.
Bluetriton Inc., Connecticut Feb 2022 Mar 2022Lead Desktop Engineer
Spearheaded and executed the refresh and migration of desktops, laptops, and iMac G5 systems, resulting in a seamless transition, zero data loss, and increased operational efficiency. Led a team of 10 support staff, establishing and enforcing break-fix procedures and SLA policies, reducing resolution times, and ensuring consistent service delivery. Demonstrated expertise in Citrix Administration, deploying and managing Citrix software across the organization, and improving remote access reliability. Maintained 23 conference rooms and 1 company theater for Townhall meetings. Set up and organized training class environments, creating tailored training materials to enhance staff skills.NYCHHC Kings County, New York May 2021 Dec 2021Lead Mobile Deployment Engineer
Configured and set up a diverse range of mobile devices, including smart phones, tablets, and other handheld devices, ensuring seamless functionality and access to essential resources. Generated comprehensive asset management reports for mobile devices, maintaining accurate records of device inventory and usage, contributing to a 30% improvement in asset tracking accuracy. Developed and taught mobile device training materials for staff members to improve their technical understanding and mobile device proficiency. Setup Townhall Meeting for Hospital Staff. Using Creston/Polycom/Cisco equipment. Established and configured wireless networks using Meraki and Aruba access points, optimizing wireless connectivity and network performance across the organization.Taos Inc., San Jose, CA Dec 2020 Mar 2021Lead Desktop Engineer
Led the successful migration from Office 2017 to the O365 domain, resolving migration-related issues promptly, ensuring a seamless transition for all users. Proficiently set up and configured desktops, laptops, tablets, network, and local printers, maintaining an operational status across all devices and enhancing overall office productivity. Handled Single Sign-On (SSO), Multi-Factor Authentication (MFA), and password resets with a 99% resolution rate, minimizing disruptions and enhancing user experience. Plus Powershell Automaton.Volvo Cars Inc., New Jersey Feb 2020 Nov 2020Lead Senior Desktop Administrator
Re-imaged laptops, desktops and (Windows and Mac OS) using SCCM/MS Intune and JAMF - Windows 10, reducing setup time and enhancing system security, ensuring optimal device performance. Successfully orchestrated the migration from Office 2017 to the O365 domain, resolving migration-related issues. Leveraged remote tools like Landesk and Bomgar, remotely resolving 85% of technical issues, optimizing productivity across diverse locations, and ensuring swift resolution of issues. Played a pivotal role in setting up cross-connects, servers, switches, and patch panels, enhancing network efficiency and reliability, resulting in smoother operations and reduced downtime.NASDAQ, New York
Lead Desktop Administrator Mar 2019 Jan 2020
Successfully orchestrated the migration of email systems from two domains to a unified O365 domain, achieving a 90% issue resolution rate within 24 hours, ensuring minimal disruption to operations. Set up specialized trading floor workstations for TV broadcasting, facilitating real-time information dissemination through functionalities like Squawk Box and Opening Bell. Setup conference rooms for board shareholder and vendor meetings. Provided tier 1 and 2 technical support in a call center environment, maintaining an 85% first-call resolution rate and ensuring swift issue resolution via various channels (email, telephone, support ticketing system).
Verizon, Harrisburg, PA Apr 2018 Jan 2019Lead Desktop Engineer
Supported and managed Unified Communication Platforms, handling Polycom equipment such as CX5500, VVX 201/311/Trio 8800, and utilized PowerShell scripting for Skype/MS Teams, optimizing functionality and efficiency. Enabled Microsoft Licenses via the Compliance Manager Portal, ensuring regulatory compliance and streamlining licensing processes, reducing compliance-related issues by 30%. Leveraged Prognosis for troubleshooting SIP lines, exhibited familiarity with Redsky E911 Setup, ensuring seamless communication and emergency preparedness. Administered Office 365/Skype/MS Teams, applied MS Licenses via Coreview, and troubleshoot Active Directory, Cloud PBX/PSTN, Microsoft Office 2013-2016, and Windows 10, maintaining a 98% uptime for critical systems.APG Asset Management, Manhattan, NY
Desktop Engineer II Oct 2017 Apr 2018 Utilized MDT\SCCM\Intune for imaging Windows workstations, transitioning systems to Windows 10, reducing setup time by 25%, and ensuring enhanced system performance. Managed ticketing through ServiceNow, resolving issues promptly with a 90% closure rate within SLA. Provided technical support for 8 Audio/Video Conference Rooms, optimizing functionality using Creston/Polycom devices. Expertly utilized remote access tools like Teamviewer, GoToAssist, Logmein, Kaseya, and CiscoWebEx, facilitating swift issue resolution for end-users and organizing online conference meetings efficiently. Managed Desktops, Laptops, and Printers for 300 users, optimizing device functionality and ensuring seamless operations for a large user base. Set up specialized Trading Floor Desktops and Laptops, enabling efficient trading operationsRockefeller Group Inc., Manhattan, NY Jun 2016 Oct 2017Lead Desktop Engineer - Level II Support
Operated and managed Crestron conference devices, consoles, and projectors, ensuring optimal functionality for high-stakes meetings. Conducted online meetings using Cisco/Zoom Webex, enhancing collaboration and communication. Proficiently utilized remote access tools such as Teamviewer, GoToAssist, Logmein, and Kaseya, ensuring swift issue resolution for end-users and efficient troubleshooting. Handled Desktops, Laptops, Printers, and Apple Mac devices running Win 7/10 OS Sierra, ensuring optimal functionality and support for various hardware and operating systems.Estee Lauder, Manhattan, NY
Desktop Support Level II Sep 2015 Mar 2016 Managed Android/iPhone/Blackberry devices using Mobile Device Management consoles (MobileIron/Airwatch), ensuring robust security protocols and compliance with company standards. Proficiently handled Desktops, Laptops, Printers, Apple workstations, and Linux systems, optimizing functionality and support for various hardware and operating systems.Time Inc., Manhattan, NY
Lead Client Engineer Apr 2014 July 2017 Hands on team lead for a 5,000 seat technology refresh project. This included desktops, laptops, printers, and apple workstations. ensuring optimal functionality and support for various hardware systems. Utilized MDM Console (AirWatch) for managing mobile devices, ensuring robust security protocols and compliance with organizational standards. Delivered White Glove Support to Vice Presidents, Directors, and Managers.Align Communications Inc., New York, NY
NOC Engineer/ IT Service Desk Representative Mar 2013 May 2014 Managed and supported customer servers, phone systems, and company circuits remotely. Provided specialized White Glove Support to CEOs and Executives, ensuring seamless operation of critical systems. |
