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Ambler, PA Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Experienced administrative professional with over 10 years of supporting executives, known for
exceptional organization and multitasking abilities. Skilled in managing high call volumes and
client interactions with professionalism and efficiency. Adaptable and driven, committed to
achieving excellence in administrative and customer service roles.
SKILLS
2-3 years working in a high-volume call center environment as a customer service
representative
2-3 years of experience with healthcare insurance
Medicare experience
1-2 years of experience with billing
1-2 years of experience back-end processing
Front Desk Management
Customer Service Excellence
Efficient Data Entry
Strong Administrative Proficiency
Citrix, Microsoft Suite
Effective verbal and written communication skills
Strong typing and analytical abilities
Active listening and problem solving abilities
Soft skills and a positive attitude
Multi-tasking skills with a strong attention to detail
Effective communications in virtual chat environment
Time management skills
Quiet and distraction-free dedicated workspace
Schedule adherence - Be present and on-time
EXPERIENCE
Customer Service Representative - Piedmont Healthcare - Atlanta, GA - Jan. 2023 Jan. 2024
Maintained accuracy and organization of records in the MVA division's database.
Initiated proactive follow-up calls with clients, attorneys, and adjusters to expedite case
resolutions.
Ensured timely and efficient management of cases through proactive communication and
database oversight.
Customer Service Representative - Morevent Heating Cooling & Plumbing - Southampton, PA -
July 2022 - August 2022
Offered comprehensive customer assistance, promptly addressing inquiries and efficiently
scheduling service appointments.
Ensured high-quality customer service by promptly addressing inquiries and efficiently
scheduling service appointments.
Facilitated seamless customer service experiences by addressing inquiries and scheduling service
appointments efficiently.
Research Specialist Longevity - Ft. Washington PA March 2022 - June 2022
Initiated outbound calls to inform participants about retirement benefits, maintaining a high call
volume of 150-170 calls per shift.
Consistently achieved high call volumes by proactively reaching out to participants regarding
retirement benefits.
Provided detailed information on retirement benefits through outbound calls, maintaining
productivity with 150-170 calls per shift.
CSR - Customer Service Representative - Optum, Horsham, PA May 2017 - April 2020
Provided exemplary customer service for AARP Membership, United Health Care, and Delta
Dental, consistently meeting high-quality standards.
Managed up to 100 inbound calls daily, achieving a 90% resolution rate on the first call while
educating clients on Medicare supplemental health insurance.
Demonstrated proficiency in resolving issues promptly and educating clients on Medicare
supplemental health insurance during high call volumes.
Supervisor Copy Center Staples - Willow Grove, PA August 2014 - May 2017
Oversaw operations of the copy center, including machinery operation, customer consultations,
and inventory management.
Managed all facets of the copy center, from operating machinery to conducting customer
consultations and handling inventory.
Responsible for the efficient operation of the copy center, including machinery maintenance,
customer interactions, and inventory control.
EDUCATION
GED - Philadelphia PA 1979
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