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LMichaelLongPHONE NUMBER AVAILABLEmlongbigmike@gmail.comBrandon, FL 33511SUMMARYService-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. SKILLSCommunicationLeadershipFriendly, Positive AttitudeAnalytical and Critical ThinkingProduct PromotionPayment CollectionGoods TransportGPS NavigationVehicle MaintenanceLocal DeliveryTime ManagementResponsible driverTime management skillsStocking and InventoryCustomer ServiceID VerificationCash Register OperationPayment ProcessingCash ManagementCash Drawer BalancingOrder TakingCustomer Complaint ResolutionEXPERIENCEUber EatsSeffner, FLUber/ Apr 2020 to CurrentPromoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Demonstrated leadership by making improvements to work processes and helping to train others.Identified needs of customers promptly and efficiently. Assisted with customer requests and answered questions to improve satisfaction. Provided excellent service and attention to customers when face-to-face or through phone conversations.Approached customers and engaged in conversation through use of effective interpersonal and people skills.Displayed strong telephone etiquette, effectively handling difficult calls. Delivered products to customer locations on time.Delivery DriverTampa, FLHungry Howies Pizza & Subs/ Jan 2017 to May 2023Greeted customers upon arrival, took orders and provided product knowledge. Prepared pizzas according to customer specifications. Ensured all food safety regulations were followed during preparation process. Loaded delivery vehicle with orders and ensured accuracy of order items. Delivered pizza to customers in a timely manner while adhering to traffic laws. Assisted customers with questions or complaints regarding their orders. Processed cash and credit and debit payments accurately using point-of-sale system. Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle. Performed daily vehicle inspections prior to leaving for deliveries. Provided courteous customer service by addressing customer concerns promptly and professionally.Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure. Answered phone calls from customers placing takeout orders. Conducted daily cleaning duties such as mopping floors, washing dishes. Carried food in insulated bags to maintain hot or cold temperature. Communicated with restaurant staff to coordinate deliveries and obtain destination address.Navigated urban and rural delivery routes and delivered food items at or before quoted times.Helped recruit and train new team members.Maintained clean traffic record and kept vehicle clean and in top operating condition. Collected tips from customers through hands-free electronic methods. Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.Picked up meals from local restaurants and dropped off at residential and business customer locations.Delivered fresh food to customers across local area. Analyzed customer address to determine best route for timely delivery. Navigated local streets and highways with ease using GPS system. Presented customers with bills and receipts to collect payment for delivered food. Offered customers information about restaurant menu items or special promotions. Maintained vehicle according to company and state safety requirements. Resolved customers' complaints regarding products or services. Operated the pizza oven, ensuring pizzas were cooked to order. Prepared dough and sauce for pizzas according to recipes. Cleaned and sanitized kitchen surfaces and equipment. Assisted in loading and unloading food items from delivery trucks. Handled customer orders in a timely manner, ensuring accuracy of order. Assisted other cooks in preparing salads, sandwiches, desserts and appetizers. Inspected workstations for cleanliness before beginning shift. Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.Adhered to sanitation standards when handling food products and utensils. Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.Followed established recipes when creating specialty pizzas requested by customers. Used pizza cutter to slice whole pizzas according to customer size specifications. Communicated with customer to provide menu offering details and assist with decision-making.Shared information with customers about pizza preparation methods, ingredients and menu items.Prepared multiple orders at once for speedy service. Sanitized workstation at end of shift to prevent foodborne illnesses. Maintained clean and orderly appearance throughout kitchen and dining area. Followed specific methods for food preparation and proper portioning. Set up work stations prior to opening to minimize prep time. Cooked menu items based on customer orders.Worked closely with cashiers to obtain order information and accurately complete customers' orders.Kept items warm until sold using heat lamps.Dropped off food and drink orders for customer pickup. Set aside add-on items for future orders.Requested supplies and equipment orders, explaining needs to managers. Rolled out dough to form crusts of the desired size and thickness. Spread sauce over the surface of the pizza crusts with a spoon or ladle. Sprinkled cheese and other toppings onto pizzas prior to baking them. Baked pizzas in ovens at temperatures up to 500 degrees Fahrenheit. Removed finished pizzas from ovens with spatulas or trays. Placed prepared pizzas into boxes for delivery or pickup orders. Operated cash registers accurately to process customer payments. Ensured that all food products were stored correctly according to food safety guidelines.Maintained safe food handling practices to prevent germ spread. Processed payments on cash register and counted back bills and change to patrons. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.Talked pleasantly with customers while taking orders and promoted positive image for business.Restocked napkins, condiments and utensils at self-service areas during slow periods. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.Scrubbed and polished counters to remove debris and food. Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.Walmart Pharmacy TechValrico, FLWalmart/ Jul 2007 to Jan 2008Helped participants enjoy activities while ensuring adherence to protocol. Met with staff to discuss rules, regulations and work-related problems. Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.Enforced rules and regulations of recreational facilities to maintain discipline and safety.Administered first aid and notified emergency medical personnel. Trained newly hired top talent to fill key positions and maximize productivity. Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status. Suggested and offered specific training programs to help workers maintain or improve job skills.Greeted customers and provided friendly customer service. Resolved customer complaints in a professional manner. Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans. Greeted customers and responded to informational requests. Greeted customers promptly and responded to questions. Answered phone calls to assist customers with questions and orders. Welcomed customers, offering assistance to help find store items. Adhered to social distancing protocols and wore mask or face shield. Speed Lane Auto DetailBrandon, FLSpeed Lane Auto Detail/ May 2007 to Jul 2007Hand wash and wax vehiclesDetailing interior of vehiclesCustomer service communicationUp-salesEnsured that all vehicles were properly detailed according to customer specifications. Inspected vehicles for any defects before and after detailing process. Remained calm and professional in stressful circumstances and effectively diffused tense situations.Delegated work to staff, setting priorities and goals. EDUCATION AND TRAININGGEDMount Pleasant High School May 2010Providence, RI