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Click here or scroll down to respond to this candidateCandidate's Name
McDonough, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and reliable professional with over five years of comprehensive experience in customer service, logistics, and supervisory roles. Adept at managing complex tasks, providing exceptional client support, and leading teams to achieve operational excellence. Proven ability to handle high-pressure situations with a calm demeanor and maintain a high level of client satisfaction. Seeking opportunities for work-from-home positions, flight attendant roles, or supervisory positions where my diverse skill set and commitment to high standards can contribute to organizational success. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceAmazon Delivery DriverMolock's Logistics-Atlanta, GAJuly 2023 to May 2024Transported and delivered goods and items to clients or businesses safely and punctually, covering a wide service area efficiently. Examined and reviewed orders before and after delivery to ensure completeness, accuracy of charges, and client satisfaction. Assisted with loading and unloading materials from delivery vehicles, optimizing load arrangements for efficient route completion. Maintained accurate delivery logs and reported any issues or discrepancies promptly. Developed efficient routes and schedules, consistently meeting tight delivery deadlines. Provided excellent customer service by addressing client concerns and ensuring satisfaction with deliveries.Amazon Warehouse AssociateAmazon Warehouse-Union City, GAJuly 2023 to September 2023 Received and processed incoming stock and materials efficiently, ensuring accurate inventory management. Picked and filled orders from stock, meeting stringent deadlines and accuracy targets. - Oversaw the packing and shipping of orders, utilizing warehouse management systems to track and fulfill orders. Managed, retrieved, and organized stock, maintaining a well-organized and accessible inventory. Collaborated with team members to improve warehouse processes and enhance operational efficiency. Ensured compliance with safety regulations and protocols, contributing to a safe working environment. Delivery DriverKroger-Forest Park, GAMay 2022 to December 2022 Deliver Groceries to Kroger Stores and to loyal Customers who place orders online. Customer Service Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Positive attitude in busy, customer-focused environment. Completed on-time deliveries by choosing best and most efficient routes. Managed customer inquiries and complaints in polite and professional manner. Picked orders, scanned products and packed boxes. FedEx Delivery DriverEllenwood, GAApril 2021 to February 2022 Delivering Packages to Customers Sorting Packages Read maps, followed oral, and written instructions and used GPS technology to make deliveries. Loaded truck and properly secured items to prevent damage for deliveries. Completed on-time deliveries by choosing best and most efficient routes. Delivered packages to customer doorsteps and business offices. Worked scheduled hours as required and took on available shifts during holidays and busy periods. Customer Service SupervisorWalmart-Atlanta, GAMay 2017 to May 2020 Supervised a team of customer service associates, providing ongoing training and support to enhance performance and customer satisfaction. Resolved customer complaints and inquiries efficiently, conducting a high standard of service and client retention. Managed daily operations, including cash handling, staff scheduling, and inventory control, ensuring adherence to company policies and procedures. Implemented customer feedback mechanisms, using insights to improve service delivery and operational processes. Led team meetings to discuss performance metrics and areas for improvement, fostering a collaborative work environment. Developed and executed strategies to increase customer satisfaction and loyalty. Call Center RepresentativeEMSI-Detroit, MIMay 2019 to January 2020 Adhered to company policies and scripts to consistently achieve call-time and quality standards. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Collaborated with shipping team to track shipments, verify orders and handle product returns. Processed debit and credit card and electronic check payments. Investigated and resolved customer inquiries and complaints quickly. Met customer call guidelines for service levels, handle time and productivity. Followed up with customers about resolved issues to maintain high standards of customer service. EducationOnline course in Business AdministrationSouthern New Hampshire University - Manchester, NH June 2024 to PresentSkills Load & Unload Inventory Control Shipping & Receiving Logistics Leadership Problem solving Communication skills Customer service Warehouse Experience Delivery Driver Experience Microsoft Office Microsoft Excel SalesLanguages English - FluentCertifications and LicensesNon-CDL Class CDriver's License |
