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Candidate Information
Title Customer Service Table Games
Target Location US-SC-Little River
Email Available with paid plan
Phone Available with paid plan
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141 Pinehall Dr Apt 1J Little River Sc 29566EMAIL AVAILABLE c: PHONE NUMBER AVAILABLESUMMARYBusiness professional with 25+ years expertise in supervision, management & customer service/support in manufacturing and gaming industry. Able to process a large amount of data and make informed decisions based on the data received to meet production and customer needs. Leader in adapting to new processes and systems. Experience, skills and competencies include:Manufacturing SupervisionProblem Solving SkillsStrong Analytical SkillsStrong Business and Accounting SkillsProficient PC SkillsStrong leadership skills Gaming Floor OperationsGaming Floor SupervisionStrong Planning and Organizational SkillsOutstanding Customer Service SkillsDetail Oriented and RigorousPROFESSIONAL EXPERIENCECorning Incorporated, Corning, NY 2018 - PresentManufacturing OperatorResponsible for all facets of the manufacturing production operation of heavy duty diesel particulate filters including:Batch preparationMixingCastingDryingCuttingQuality AssuranceShippingBuckys Casino, Prescott, AZ 2006 - 2018Table Games Dealer/ Dual Rate Shift Manager (Pit Boss)Responsible for dealing cards for various table games and excellent customer service. Responsibilities include:Following very strict guidelines for the dealing process of each table game.Exchange paper currency for playing chips or coin money.Pay winnings or collect losing bets as established by rules and procedures of specific card games.Deal cards to house hands and compare these with players hands to determine winners/losers.Provide instruction to players on rules and objectives of various table games.Manage various table games and Games Dealers on a rotating shift schedule.Scheduling and planning of shift workers and breaks.Conflict resolutionDaily, monthly and annual financial documentation areas of responsibility.Cliff Castle Casino, Camp Verde, AZ 2001 - 2006Security Officer - 2001-2002Responsible for overall security and safety of casino and customers on the gaming floor. Responsibilities include:Overall casino security and safety.Observation of customers to identify potential issues.Direct interaction with customers, managers and external agencies when necessary.Warehouse Coordinator - 2002-2003Responsible for Shipping/Receiving and Logistics of products as well as inventory and auditing of storeroom materials. Responsibilities include:Shipping/Receiving Logistics.Inventory management and auditsMaintaining Storeroom minimum inventory requirements.Table Games Dealer/Shift Manager - 2003-2006Responsible for dealing cards for various table games and excellent customer service. Responsibilities include:Following very strict guidelines for the dealing process of each table game.Exchange paper currency for playing chips or coin money.Pay winnings or collect losing bets as established by rules and procedures of specific card games.Deal cards to house hands and compare these with players hands to determine winners/losers.Provide instruction to players on rules and objectives of various table games.Manage various table games and Games Dealers on a rotating shift schedule.Scheduling and planning of shift workers and breaks.World Kitchen, Corning, NY 2000 - 2001Forming Production Supervisor - Snelling Technical ServicesResponsible for meeting production goals in the forming process of Corelle Dinnerware at the Pressware Manufacturing Plant. Key responsibilities included:Provide day to day planning and support for all forming equipment and processes.Developing daily, weekly and monthly key objectives to meet production targets.Reporting of operational objectives and production quality to manufacturing.Supervision of Union workforce.World Kitchen, Corning, New York 1999 - 2000Security Officer - Snelling Technical ServicesResponsible for day to day security at the Pressware Manufacturing Plant. Responsibilities included:Rotating Shift schedule.General security of facility.Monitoring and authorizing Entry/Exit of all personnel to manufacturing complex.Maintaining all ISO documentation for the facility.Premium Beverage Packers, Inc., Reading, PA 1998 - 1999Shipping/Receiving Coordinator/SupervisorResponsible for shipping/receiving or all products for manufacturing process. Responsibilities included:Shipping/Receiving Logistics.Inventory and Auditing of all products and materials for manufacturing process.Pennsylvania Electric Company, Philadelphia, PA 1997 - 1998Warehouse CoordinatorResponsible for coordinating all logistics for warehouse shipping, receiving, packaging of all substation equipment orders.Trained in fork truck and heavy equipment operation.United States Geological Service, Philadelphia, PA 1997 - 1998Administrative Clerk  TopologyResponsible for scanning and preparing topographical maps of the United States for entry into USGS database for GPS systems.Completed 1 year contract through temporary service.EDUCATIONB.A. Business Administration Major: Marketing and Management Cumberland University, Lebanon, TN1997Business AdministrationCorning Community College, Corning, NY 1993ADDITIONAL TRAINING/SKILLSSupervisor EffectivenessCustomer Service ExcellenceLicensed Gaming Table DealerREFERENCESDaniel C Loucks  Corning Incorporated  Facilities Manager EMAIL AVAILABLEPHONE NUMBER AVAILABLEJennifer Skye  Buckys Casino  Shift Manager 928-515-5306Nicholas Schmitz  Buckys Casino  Shift Manager 928-515-5306

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