Candidate Information Title Customer Service Team Member Target Location US-GA-Fairburn Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PROFESSIONAL SUMMARY & CAREER OBJECTIVETUNYA SIZEMORE Fairburn, Georgia Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE Self-motivated, results-oriented, and service-driven professional with 15+ years experience providing top quality and first- class customer service and support, exceeding performance expectations for customer needs while consistently demonstrating a solid commitment to service excellence. Communicates clearly and positively with others, responds quickly to changing job demands, and strongly contributes to a teams success. Possesses strong interpersonal skills, establishes collaborative and mutually respectful working relationships, and recognizes the importance of quality in providing a competitive edge through exceptional service. Requires minimum supervision, takes advantage of all learning opportunities, and is eager to learn new skills, while freely sharing knowledge with others. Seeking a rewarding role with diverse responsibilities that leverages my skills to achieve optimal company results while providing career growth and professional development.Customer Service & Sales Support Loan Operations & Processing Organization & Time ManagementCommunications (Oral & Written) Teamwork & Collaboration Decision-Making & Problem SolvingRelationship Building & Influence High Integrity & Ethical Standards Team Leadership & Supervision Material In Motion, Fairburn, Georgia 2019  Present ASSEMBER, LEADLead, coach, mentor, train, and professionally develop a team of highly effective assembly staff to effectively meet and exceed performance and productivity goals by deconstructing a variety of computer mainframes.Monitor and evaluate productivity, including setting clear goals and objectives for each team member, providing performance feedback for improvement, and strategically capitalizing on the talents and strengths of each team member.Conduct training on processes, procedures, and safety, including job familiarization and orientation, to further develop and enhance job knowledge and improve technical and soft skills for increased productivity and efficiency.Audit production processes and procedures, including quality of work, parts usage, and packaging, ensuring consistent, efficient, and effective operations by emphasizing quality control and defect prevention at every opportunity.Resolve equipment malfunctions to reduce production delays and collaborate with production line maintenance staff to assess and facilitate high-level repair requests while continuing to maximize performance through increased efficiency. RemX/McKesson (Contract), Phoenix, Arizona 2018  2019 INSURANCE VERIFIERVerified medical insurance coverage and eligibility for specialist doctor visits using clear and concise communications and collaborating with various entities, including insurance providers, third-party carriers, medical staff, Case Managers, and clients while displaying a sound knowledge of medical terminology and insurance verification protocols.Achieved all required performance goals and metrics while exceeding expectations and achieving quality excellence. Robert Half Staffing Agency/USA Today, Gannett Company (Contract), Phoenix, Arizona 2018  2018 CALL CENTER REPRESENTATIVEPerformed exceptional first-class customer service functions, responding to inbound phone inquiries from customers seeking assistance with their newspaper accounts, including processing and posting payments to accounts/invoices, setting up recurring automatic payments, issuing credits, and setting up new and activating dormant accounts.Handled customer complaints with tact and diplomacy while effectively solving problems and retaining customer loyalty. Target Stores, East Point, Georgia 2010  2018RECEIVING ASSOCIATEManaged various receiving functions to complete execution, including verifying and signing for vendor shipments sent to the store via a direct vendor, UPS, and FedEx, processed price changes, credits for damaged or missing merchandise, vendor and distribution returns, and transfers while ensuring compliance with all store safety guidelines and policies. OTHER RELEVANT WORK EXPERIENCESALES ASSOCIATE, Designer Shoe Warehouse, Atlanta, Georgia LOAN PROCESSOR/MEMBER SERVICE REPRESENTATIVE, First Entertainment Credit Union, Hollywood, California CERTIFICATIONSMedical Assistant Certificate Program, Associated Technical College, Los Angeles, California COMPUTER SKILLS & PROFICIENCYMicrosoft Office Suite (Word & Excel), Internet Explorer, Salesforce, Five 9 Cloud Contact Center Software EDUCATIONPursued Associate of Arts (A.A.), General Studies, Los Angeles City College, Los Angeles, California CORE COMPETENCIES & KEY STRENGTHSPROFESSIONAL WORK EXPERIENCE