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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEChicago, ILProfessional SummaryAccomplished post-secondary education and workforce development and business services professional with a robust background in client support, leadership, educational and relationship management. Using my proven record of exceeding performance targets to drive organizational success.Work HistoryBusiness Services RepresentativePLCCA INC Maywood, ILJanuary 2024 - PresentCultivated relationships with workforce development partners to deliver comprehensive business services.Facilitated job seekers' career objectives by connecting them with workforce development resources.Consistently exceeded job placement performance goals.Compiled and presented reports on job seekers' placement activities.Engaged with businesses to promote workforce development services and assess hiring needs.Assisted businesses in identifying and recruiting qualified candidates.Assistant Director Veteran LiaisonFamily Legacy Foundation Greater Chicago AreaJanuary 2019 - November 2023Developed, implemented, and administered programs aligned with federal regulations and grant objectives, resulting in a 48% increase in students served and a 475% increase in scholarships awarded.Oversaw recruitment and guided veteran and general population students through the college admissions process.Provided financial aid and personal finance counseling to help students achieve educational and personal goals, aiming to reduce debt and contain college costs.Supported community-based activities related to student admission, financial aid, academic advising, registration, orientation, graduation, and overall guidance.Monitored students' progress through various communication channels.Assisted in completing the Annual Performance Report and promoted the EOC project.Engaged in program review and student recruitment efforts, including awareness campaigns, public presentations, orientation sessions, parent workshops, and intervention groups.Planned, created, tested, and deployed system life cycle methodology to meet and exceed program expectations.Maintained detailed records of students' progress, including academic, social, and personal aspects, to aid their overall success.Provided specialized support and advocacy for veterans.Featured Writer & Content ProviderNuts Bolts Sports AKA Team NBS Media and Zennie62 MediaMay 2018 - November 2023Authored engaging content on sports and related topics.Contributed to the growth and engagement of media platforms.Local People Meter Sample RepresentativeAC NielsenSeptember 2017 - March 2018Recruited, managed, and maintained a sample audience for television ratings.Ensured accurate data collection and reporting.National Account ManagerTransNational PaymentsMay 2016 - September 2017Managed client accounts and provided tailored payment solutions.Achieved sales targets and expanded the client base.Returning Student CoordinatorWestwood CollegeJanuary 2014 - September 2015Supported and advised returning students for successful reintegration into academic programs.National Admission Advisor - Military Education Online DivisionAmerican InterContinental UniversityMay 2011 - December 2013Guided military personnel, veterans, and their families through the admission process for online education programs.Client Support Services RepresentativeAmerican Dental AssociationJuly 2009 - December 2010Provided comprehensive support to clients and association members.Dbriefs Technical Support AnalystLakeshore Staffing DeloitteJuly 2008 - December 2008Delivered technical support and troubleshooting for Dbriefs services.Call Center SupervisorGeorgeson Inc.November 2006 - April 2008Supervised call center operations and ensured high-quality customer service.Implemented and scheduled a formal quality assurance regimen.Customer Support SpecialistThe Grow Network McGraw-Hill Inc.April 2005 - October 2006Provided exceptional customer support and resolved inquiries efficiently.EducationNorfolk State UniversityBachelor of Arts in English DramaGraduated 1989University of IllinoisMaster of Arts in Dramatic History, Theory, and CriticismGraduated 1991Key SkillsAcademic Advising (9 years)Career Guidance (3 years)Grant Management (1 year)Leadership Training (3 years)Presentation Skills (6 years)Recruiting (8 years)Relationship Management (9 years)Resume Writing (1 year)Staff Supervision (3 years)Educational Management (3 years)Call Center Operations (2 years)Educational Advising (5 years)LanguagesEnglish (Native/Fluent)Spanish (Basic)Social NetworksTwitter: @elevenbravo138LinkedIn: William CarrollAdditional InformationPublished playwrightVolunteer at Ronald McDonald HouseMentor in multiple youth programs |
