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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLETechnical Knowledge SummarySoftware: Parrot Security OS Linux, Microsoft Office Adobe Illustrator / Premiere / Photoshop, VirtualBox, Malware removal software, POS Services CRM Epic!Hardware: Desktops, Laptops, Printers, Scanners, Computer Components, Cabling Connectors, Hard Drives, RamOperation Systems: Linux, AndroidOS, MacOS, iOS, Windows 11 / 10 / 8 / 7 / XP Certifications: CompTIA A+, Google IT Support Certification, EducationIT Support Per Scholas Chicago, IL 2/2024 - 4/2024 Troubleshoot and resolve software upgrade issues and guide end users through resolution steps Investigate hardware failures, replace components, and avoid unnecessary costs Utilize virtual machines to test software operations in different environments Computer Science Coursework Harold Washington College Chicago, IL 9/2013 - 6/2014 Technical Employment ExperiencePC Technician Maintenance and Repair Independent Contracts Chicago, IL 6/1998 - Present Secure and maintain privates contracts, offering ongoing support and on-call assistance to establish positive customer relationships leading to repeat business and new referral-based business Install, update, and configure operating systems, drivers, and various software applications on Dell, HP, Lenovo, and other computer brands Identify and resolve hardware, software, and network issues by troubleshooting and diagnosing problems using diagnostic tools and techniques Provide technical support and assistance to end-users, including troubleshooting issues, answering questions, and offering guidance on using computer hardware and software effectively Train end-users to avoid common errors and security issues, including trainings on phishing emails, malware, etc Conduct security audits to assess system vulnerabilities and ensure compliance with security policies, regulations, and best practices Perform regular data backups and implement recovery procedures to safeguard important files and ensure data integrity in case of system failures or disasters Other EmploymentElectrical Technician Armana Productions Chicago, IL 2/2004 - 7/2006 Catering Lead Google Chicago, IL 2/2022 - Present Catering Lead and Bartender University of Chicago Chicago, IL 5/2017 - 2/2022 Groundskeeper (as needed) Glastonbury Institute of Sustainable Living Culver, IN 12/2011 - Present Physical Assistant Department of Human Services Champaign, IL 5/2008 - 12/2010 |
