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Click here or scroll down to respond to this candidateCandidate's Name
Asheboro, NC Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryInnovative Computer and Network Technician with over 10 years of experience in computer maintenance and repair. Advanced knowledge of Microsoft Windows Desktop/Server as well as extensive experience with HP, Dell and Lenovo computers. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role providing 2nd level technical support with opportunity for long term professional growth and development.SkillsDesktop and laptop repair SCCM ImagingMicrosoft Active Directory configuration Network upgrades Internal components installation SonicWall routers and VPN Symantec Endpoint Protection Anti-virus Data backup and retrieval Windows 7 and 10, Server 2012/2018 Remote Desktop apps Network printer setup and maintenance Excellent diagnostic skills Work HistoryService/Repair Technician 10/2023 to 08/2024Operators Distributing 27263,NCProvided onsite diagnostics and repair to various electronic and computer devices including; TouchTunes jukeboxes, pinball machines and other gaming computers/devices. Diagnostics with multi-meter to check for defective parts like resistors, transistors and capacitors and replaced as needed with soldering tools.Assisted with unloading and loading of large arcade and gaming machines including crane machines, pool tables and boxing style game units.Picked up and delivered games or components as needed to locations within North Carolina, South Carolina and TennesseeInformation Services Technical Support 07/2022 to 08/2023 Publix Super Markets 27301,NCAssisted with setup of new Greensboro, NC distribution center including desktop, printer and time clock unit setup and configuration as well as system image loading using SCCM logon and selection. Performed rack mounting of servers and switches as well as cable management for devices and mount of wireless access points.Performed onsite support for Greensboro staff, as well as traveling to corporate offices within the Charlotte, NC division, that consisted of local desktop, laptop, printer and network device issues. Provided remote support for other members located in other branch locations, primarily Florida, with software installations using PowerShell or Remote Desktop applications. Worked within SAP application to manage support tickets and inventory for service parts and shipping/receiving orders.Deskside Support 01/2020 to 03/2022CoForge Ltd (Contract for Ameriprise Financial) 55401,MN Provided both in person and remote support for end users using ServiceNow ticketing system and Bomgar remote support tool.Assisted with software installations for company approved applications or setting up requests for licensed programs. Provided hardware assistance for setup of desk location or remote work from home requirements. Setup replacement computers for both hardware issues or expired life cycle and provided data transfer if needed. Worked on troubleshooting issues with company websites in Microsoft Edge browser running in Internet Explorer mode.Deskside Support 08/2019 to 12/2019HCL Technologies (Contract for Thomson Reuters) 55123,MN For this role I worked with a small group (7) to deploy nearly 5000 laptops to end users to facilitate the switch from IBM supported devices to HCL supported. I was also primarily involved with follow up support to assist with peripheral setup, software installations, network drive mapping and hardware troubleshooting including contacting the manufacturer for needed replacements.Driver/Dispatcher 07/2017 to 05/2019OnTime Delivery Service 55420, MNWorked as a driver from 7/2017 to 11/2017. Accepted jobs provided by dispatch via phone app and routed for most efficient delivery time.As a dispatcher I coordinated with approximately 60 drivers on a weekly rotation sending them delivery requests based on proximity and time allotted for delivery. Took help questions for finding either pickup or drop off locations, relayed ETA requests from customer service and contacted customers regarding delays.Assistant IT Administrator 08/2014 to 05/2017JH Larson Electrical Company 55442, MNMaintained desktop and server systems at multiple locations in Minnesota, South Dakota and Wisconsin. Used remote support tools including RAdmin and Labtech to resolve end user issues and software updates. Configured and updated company Anti-Virus solution. Maintained Windows Active Directory environment with Group Policy settings and Office 365 tenant. Worked with Shoretel IP phone system to add users and configure voicemail and work group settings. Maintained system backups and restored data, operating systems, files, and drivers when needed. Assisted with onboarding of 2 smaller company acquisitions in 2014 and 2016. Contacted equipment vendors to order upgrades and replacement parts. Contract Technician Cadan Technologies 55122, MN Inforce Solutions Woodstock, GA 30189 02/2014 to 06/2014 Setup system image via Symantec Ghost for new computers and repairs on Cadan servers. Configured PanTerra VoIP system and trained end users on usage. Traveled to location for physical setup of workstations, server, phones and printers. Configured Office 365 tenant for software installation and single sign-on. Documented setup and issues for Cadan staff as required for ongoing service and support. Sunrise Banks St. Paul, MN 55103 11/2013 to 02/2014 Worked with Sunrise staff to replace Windows XP computers with Windows 7 units Loaded system images configured by Sunrise staff using Windows Deployment Services Installed and configured custom serial communication card for bank printers and check readers Delivered and setup replacement computers at multiple bank locations in St. Paul and Minneapolis Documented returned equipment for life cycle disposal Allianz Life USA Golden Valley, MN 55416 05/2013 to 10/2013 Worked with Allianz IT staff to replace several hundred desktops and a few hundred laptop computers Prepared computers to be loaded with company image and asset tags, software installed by Allianz staff Contacted end users to schedule replacements. Delivered and setup computers and returned old equipment to be documented for life cycle endDiscovered faulty BIOS update for Samsung laptops that would disable wireless card under specific circumstances. Samsung was able to confirm this after being notified and developed a new update to be used CertificationsCompTIA A+ |
