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Click here or scroll down to respond to this candidateCandidate's Name
Highly committed, versatile and compassionate candidateGreenville, SCEMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and personable customer service professional with over 8 years of experience in providing exceptional service and support to clients. Proven ability to handle high-pressure situations with a calm and empathetic approach, ensuring customer satisfaction and loyalty. Skilled in problem-solving, communication, and multitasking, with a strong track record of resolving issues efficiently. Adept at using customer service software and tools to enhance the customer experience. Eager to contribute to a dynamic team.Authorized to work in the US for any employerWork ExperienceAccount SpecialistEquipped For Life-Greenville, SCJune 2023 to July 2024I most recently worked for Equipped for Life where I started at the front desk taking calls, ordering Oxygen and CPAP supplies, taking payments, scheduling appointments, and communicating with or respiratory staff to answer patient questions and concerns, scheduling deliveries and directing patients to the appropriate department to meet their specific needs as well as sending CMNs and PARs off for provider and insurance facilities.Next, I was promoted to NAVI (or Navigation) where I communicated with multiple hospitals and healthcare facilities to distribute the appropriate DME to inpatients. In order to do this, I reviewed Patient documentation including progress notes and doctors orders to ensure the patient is receiving the appropriate equipment to fit their specific needs as well as ensuring the provided documentation will meet insurance criteria to ensure claims will be approved. I also communicated with our warehouse distribution team to assist with deliveries of Oxygen, Hospital Beds and other necessary DME to patient homes and hospice facilities. Customer Service Representative and SalesSkinny Wimp Moving Co.-Cumming, GAJanuary 2021 to May 2023During my time at Skinny Wimp Moving Company, I worked in a high-volume call center. A great amount of my time there was spent working directly with clients. I worked very hard at making sure my clients were satisfied with the work the company had completed for them. My job also includes using Word and Excel. I also used a calendar platform to schedule moves. Despite its quirky name, Skinny Wimp Moving Company set the bar for professionalism in our field. I was required to be fully educated on DOT standards and laws. When I started with Skinny Wimp I was trained on these laws and regulations. I had to make sure each of my moves fell within their regulations. DOT requires certain paperwork and documentation to be available and organized so that these standards may be proven as up to par at any given time.In the office, I have had to maintain an organized and professional workspace. I made sure each day that paperwork was filed in a neat and orderly fashion. At Skinny Wimp it was also required that I was able to quote customers and handle payments. I used a payment processing platform to do so. Whenever I would quote a move, I also had to put together detailed estimates and convey to the customer the necessity of each component. These quotes could be tedious but I would manage to organize them in such a way that the client was able to understand the entire quote in a clear and concise manner.Customer relations was my top priority during my time here. I wanted everything to run as smoothly as possible for both the customers and the men in the field doing the heavy lifting. A person with little knowledge of the industry would be amazed at just how quickly plans can de-rail if any of the background orchestrations were to fall short.Communication, organization, and ability to quickly problem solve were not only necessary but absolutely required for my position.I was the top sales competitor at this company for the entirety of my employment. Skinny Wimp played a crucial role and is to thank for my abilities to organize, communicate, plan, multi- task, and document as it was so important that all of these roles would come together to create a smooth experience for all parties involved in a moving day. Sales AssociateBest Deal Movers, LLC-Alpharetta, GAMarch 2019 to December 2020 Worked in sales, selling Moving Packages Greeted client Offered knowledge about Moving Communicated with clients over the phone Entered client information into the computer Signed up clients for Moving services Created inventory of products Cleaned Office daily Received and filed online ordersManagerSteel Buffalo Butchery-Dawsonville, GAFebruary 2015 to December 2019During my time at The Steel Buffalo Butchery I oversaw all aspects of the butcher shop, including inventory management, staff scheduling, and customer service. Ensured all meat products were cut, trimmed, and prepared to company standards. Maintained high standards of cleanliness and safety. Provided exceptional service to customers, addressed inquiries and resolved issues promptly. Trained, supervised, and motivated staff to ensure efficient operations and a positive work environment. Monitored stock levels, ordered supplies, and managed waste to maintain profitability. Ensured all products meet quality and safety standards. Conducted regular inspections and audits. Developed and implemented strategies to increase sales and attract new customers. Promoted special offers and seasonal products.Front End SupervisorKroger Stores-South Bend, INJanuary 2018 to February 2019I started at Kroger as a Cashier and quickly was promoted to Customer Service and Front End Supervisor. My responsibilities included facilitating customers with finding products, listening and empathizing with any issues, making situations right in the quickest and most productive way possible, providing returns or exchanges, helping find deals and coupons, answering phones and transferring calls to the ideal department, I also helped customers with Money Orders, cashing checks, loaning money from the safe to registers, Receiving and Sending money through Western Union and Bill Pay transfers. I worked with my team to run a smooth successful shift. Making sure employees were arraigned and put together to provide the easiest and most professional experience for customers. I also solved any issues with registers or orders. I kept an upbeat beat and positive attitude throughout my shift and made sure every customer and employee had an easy and smooth-running experience while at Kroger. ReceptionistDawson County Humane Society-Dawsonville, GAJanuary 2016 to December 2017Dawson County Humane Society- Kennel Assistant And Receptionist. 633 Martin Rd.Dawsonville, GA 30534PHONE NUMBER AVAILABLEManager: Jason HutchersonMarch 2017 - October 2017My job included taking phone calls, logging customers information into excel, filing contracts and paperwork, helping match customers with their perfect pets and taking payments/ donations. The Kennel Assistant portion of my job included caring for 100s of animals while making time to assist coworkers and customers.EducationCollege Degree in Medical Billing & CodingGreenville Technical College - Greenville, SCPresentHigh school or equivalentDawson County High School - Dawsonville, GAAugust 2012 to August 2016Skills Microsoft Office (4 years) Excel (4 years) Fax (2 years) Filing (4 years) Customer Service (4 years) Office Administration (2 years) Front End Front Desk Time Management Cleaning Experience CPT coding Medical billing Commercial cleaning Food preparation Front desk Clerical experience Cash handling Customer service Medical records Cash register Bookkeeping Sales Accounts receivable EMR Systems Medical Coding ICD-10 HIPAA Medical Terminology Computer Skills ICD-9 Insurance Verification Hospital Experience Phone Etiquette Transcription Medical Office Experience Computer Operation Communication skills Microsoft Office Hospitality Social media managementCertifications and LicensesCertified Coding AssociateEpic CertificationAssessmentsWork motivation ProficientJuly 2020Level of motivation and discipline applied toward work Full results: ProficientCustomer service ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientAdministrative assistant/receptionist Proficient September 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientMedical billing ProficientJune 2024Understanding the procedures and forms used for medical billing Full results: ProficientManagement & leadership skills: Impact & influence Proficient November 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientMedical terminology ProficientJune 2024Understanding and using medical terminologyFull results: ProficientAttention to detail ProficientSeptember 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientScheduling ProficientSeptember 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientCustomer service ProficientSeptember 2021Identifying and resolving common customer issuesFull results: ProficientCall center customer service ProficientJune 2022Demonstrating customer service skills in a call center setting Full results: ProficientFront desk agent (hotel) ProficientSeptember 2022Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientRetail customer service ProficientNovember 2022Responding to customer situations in a retail setting Full results: ProficientMedical receptionist skills ProficientNovember 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientCustomer focus & orientation ProficientSeptember 2021Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
