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E-mail: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEPROFILEExperience delivering tasks on time, accurately and exceeding client expectations. Extremely organized with strong skills in data entry and computer work and typing over 70-Words per minute, while always ensuring confidentiality and accuracy. Heavy customer service skills working in fast-paced environments where I assist and create environments that focus on development and staff support. Self-starter with excellent oral and written communication skills. Strong in project management with the ability to prioritize and multi-task efficiently. CORE PROFICIENCIESManagement Medical Transcriptionist Accounting Bookkeeping Accounts Receivable Accounts Payable Auditing Payroll Administrative Support Information Management Customer Service Data EntryPROFESSIONAL EXPERIENCETyped in-hospital reports such as H&Ps, DSs, OP notes, etc., as well as typed clinical notes from clinicians outside the hospital.Managed daily financial operations, which involves planning, making significant decisions relating to investments, making strategies, managing budgets, forecasting expenses, and mitigating financial risks.Maintained data entry requirements by following data program techniques/procedures.Maintained customer confidence/protects operations by keeping information confidential.Trained new employees in the daily operations ensuring tasks were effectively/efficiently accomplished.Secured financial information by completing database backups, while ensuring no downtime of systems.Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from QuickBooks and Chase Bank when account information is incomplete.Ensured the timely purging of data files to eliminate duplication of data and improve system integrity.Tested customer/account system changes/upgrades by inputting new data; reviewing output.Contributed to team effort by accomplishing related results as needed which boosted team moral.Prepared source data for computer entry by compiling/sorting information; establishing entry priorities.Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using procedures or returning incomplete documents to the team leader for resolution.Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.EDUCATIONBachelors degree in Voca0l Music, minor in business management as the California State University, Long Beach, California, graduated 2021Associate degree in English, Cerritos College, Cerritos, graduated in 20019 1ADDITIONAL PROFICIENCESCustomer Service skills for over the last 5 years.Medical Transcriptionist for over 30 years.Receptionist; making appointments for clients and answering phone calls.Experience in Medicare and Medicaid processes in the Health Care Industry.Computer Related Skills; Excel, QuickBooks, Microsoft Office.Consistently strives at process improvements in support of total quality management.WORK HISTORY05/2021- 07/2024 - Residential Care Services - ADMINISTRATIVE ASSISTANT - My role with Residential Care Services (RCS) and Seniors Helping Seniors (SHS) was that of Administrative Assistant/Bookkeeper and my responsibilities were maintaining and keeping client files current, bookkeeper wherein I performed payroll, accounts receivable as well as accounts payable. Performed all background checks including all state mandated backgrounds including OIGs, CAPs, CBIs as well as QMAPs. I also helped the Case Managers organize their paperwork. Since here, I audited all of 2022 books and noticed some discrepancies that led to a lawsuit being filed. I compiled all the data for this lawsuit. I know how to do HHP Contracts. The owner of the company lost State funding and was forced to sell. My last day was November 14, 2023. 01/2017 05/2021 - Walmart - INSTORE SHOPPER/CASHIER/MONEY CENTER As an instore shopper we shopped for customers in a timely manner, bagged groceries as well as loaded them into the cars. Also performed job duties as a cashier and then went to the Money Center wherein I performed money orders, did Western Union and Ria wire transfers as well as MoneyGram, also imputed customer data into the computer.1/2015 1/2017 - Sprouts- HEAD CASHIER - Managed the front end by giving breaks and lunches, responsible for cash handling - also perform opening and closing duties by counting down drawers, heavy customer service, refunds, returns, etc.1996-05/2015- Transcend Services - Atlanta, Ga MEDICAL TRANSCRIPTIONIST -This company merged with another company. Job Duties included typing and editing all inpatient hospital reports, history and physicals, discharge summaries, operative reports, pathology, radiology as well as CAP reports for Childrens Hospital. When digital voice recognition hit, I found myself without work. 05/1981-02/1996 Westward Medical Clinic OFFICE MANAGER Office manager/bookkeeper/ Payroll/ medical transcription. I performed payroll as well as accounts receivable and accounts payable. I took meetings with attorneys in an effort to boost business as this was a Personal Injury/Workmans Compensation clinic under the direction of Dr. Burt A. Frank. He sold the practice and retired and after the passing of my husband, I decided I needed a change and relocated here to Colorado. |