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Click here or scroll down to respond to this candidateCandidate's Name
Street Address West Adams Street
Paulsboro NJ Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Work Experience
American Water Works
Emergency Department Representative
Jan 2023-
First Responder My role is taken very serious being the first person that an
individual in an Emergency Situation speaks to. Being Efficient , .sympathetic ,
knowledgeable and quick is a skill that is commendable.
My duties in the Emergency Department include,
Answering incoming calls at fast pace
Helping our customer through emergencies such as water main breaks, main line
break at a residential residence, water meter leaking, flooding, shutting off valv to
a residence, hydrant leaking, leaking from various place inside or outside of the
property, shutting water ON/OFF at property.
Mulit Tasking, communicating with the local police, electric company, fire
department and etc in the area of the emergency,
Creating Emergency Reports
Settling shut off accounts
Creating Interaction Reports
Scheduling Work Orders
Canceling Emergency Report
Communicating with the FRC
GPS a location to find Emergency
Detailed notation on accounts
Westmoreland Property Preservations
Human Resources
Feb2009-Nov 2021
Skilled at multi-tasking
Scheduling appointments, meetings, and conferences
Gathering employees to discuss and mitigate personnel issues.
Preparing records and logs
Developed and maintained training materials and benefits procedures.
Hand out HR knowledge packets for new hires to accomplish tasks and duties.
Conducted employment verification and background investigation to facilitate the
hiring process.
Skilled liaised with HR management to devise and update policies based on the
changing industry and social trends.
Mediation expertise
Reviewed and processed payroll
Compensation accuracy and comply with company policy and federal and
personnel records.
Maintenance state regulations
Hiring and retention
Guided new hires through orientation.
On-boarding and Affirmative Action compliance
Explained documentation requirements to facilitate HR.
Accessing performance process
Labor agreements prepared.
Submitted final pay for exiting employees to Word Processing complying with
federal law.
Time Management
Developed job postings.
Scheduled new hire orientation interviews to fill vacant positions.
Employee termination
Reduce discrimination claims.
Created, organized and maintained employee personnel files.
Mortgage Loan Processor
Wells Fargo
2010-2016
Ensure a timely and accurate experience for clients.
Helping first time home buyers to refinance throughout the entire mortgage
process.
Scheduling and tracking of closing dates, contingency dates and loan lock
expirations.
Review loan approvals and address all conditions required for underwriting and
closing.
Managing my loan pipeline
Conduct credit and underwriting analysis.
Providing excellent customer service and consultative guidance to clients
Strong attention to detail
Fairfield Inn by Marriot
April2004-2009
Front Desk Manager
Directed all front desk operations with focus on hotel reputation, staff
productivity, and operational efficiency.
Created and optimized employee schedules to secure proper coverage for all
shifts.
Arranged special accommodations for guests to maintain optimal satisfaction.
Supervised front desk operations to ensure that all guests.
received superior customer service from hotel staff.
Corrected guest s issues in a timely and professional manner with knowledgeable
and friendly service
Developed lasting relationships with guests that built loyalty and drove hotel
revenue.
Received all incoming calls to fulfill requests and resolve issues.
Managed customer complaints and rectified issues to complete satisfaction.
Respond to guests reviews on TripAdvisor, Booking.com, and other websites
typically within 48hrs.
Provided concierge services for guests as needed.
Trained front office personnel in fire, life, and another emergency procedure.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Posted room charges such as food, liquor, and telephone calls based on individual
customer actions.
Managed tasks and responsibilities for front office employees when the team was
understaffed.
Hosted office meetings with staff to answer questions, resolve issues and keep
employees informed of changes.
Mentored new staff on correct procedures, compliance, requirements and
performance strategies.
Facilitated front desk operations for busy high-volume hotel.
Ran reports and updates on occupancy and revenues.
Addressed and welcomed large volume of guests to business per day, improving
overall customer service and engagement.
Education
Paulsboro High School
Graduated-2004.
Rowan College at Gloucester County-Sewell NJ
Bachelor s in business
References and background checks in Rowan College at Gloucester County
Skills
Human Resources
Interviewing
Office Management
Event Planning
Recruiting
Workers Compensation
Accounts Receivable
Management
Quick books
Financial Report Writing
Office Administration
Performance Management
Benefits Administration
Accounts Payable
Bookkeeping
Operations Management
Conflict Management
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