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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Town center Dr, Pflugerville TXPHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: Obtain a customer service or sales position with a company that allows me to utilize myExperience in customer satisfaction, bilingual skills, analysis, and problem solving.EmploymentNatera 2022-2024Patient Success CoordinatorHandled high volume emails between patients, insurances and clinicsEnsured for proper billing codes for insurance processing and paymentsAssisted in many projects in the revenue cycle managementClearcorrect/Straumann 2019-2022Provider services specialistHandled inbound and outbound calls, chats and emails to the Dentist.Worked and help troubleshoot the treatment plan for their patientsAssisted with different projectsNatera 2017-2019Billing Call Center representative Income Verification processor and Communication Facilitator between Clientele and providers (Clinics, Insurances)Handled high call volume daily (60-80 on average)Assisting patients and providers with payments, adjustments and emails different channels of the RCMAssisted with different projects with Order EntryHarte-Hanks 2013-2017Technical support: assisted customers with web interface, Software and Servers US & CanadaProfessionally and effectively handled stressful and difficult situations over the phoneProvided optimal customer experience by building rapport and efficiently resolving issueswith resources at handHandled high volume callsLa Madeleine 2005-2015Assistant Manager: provided assistance in daily operations with guest and company numbersAssociate TrainerUPS 19992010Supervisor: Trained and oversaw employee package handlingEducationThe Park University TX 2016Business Administration concentration in FinanceCollin County Community College, TX 2004Associate of Applied Sciences:SkillsAble to listen, speak and write French and English languagesAble to navigate through main computer applications such as Word, Excel, Power point,Software and servers, Salesforces.SAP FICO FI (GL/AP/AR/AA), CO (CCA/IO/PA) Designing and ImplementingConfigure the settings in GL areaGood understanding of integration points between SAP and non-SAP systemsQuick thinker with ability to adapt and work in hectic environment without sacrificing customerbest interest or company results.Eager to learn new technologies and softwareVery outgoing personality |
