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Click here or scroll down to respond to this candidateCandidate's Name
Dallas, TX EMAIL AVAILABLE Mobile: PHONE NUMBER AVAILABLESummary of SkillsSenior-level Investigator with 10+ years of experience working with an array of governmental agencies to administer and ensure compliance with procedures and governing laws. Exhibiting advanced research and analytical capabilities to assess and recommend modifications to business policies and procedures. Professional, positive, and dedicated with an acute attention to detail while focusing on the security and safety of the community.ExperienceClaims Adjuster State Farm Insurance June 2023 PresentInvestigations to assess liability and damages in accordance with state jurisdictional guidelines.Set up auto rentals, tows, assisted customers to find repair shops and manage repair times.Followed up with insureds to ensure claim satisfaction.Communication with Customers, Claimants, Attorneys, Physical rehabilitation centers.Delivery Driver Talento Services LLC (an Amazon DSP) December 2022- PresentSafe driving and control of vehicle always.Driving in various weather conditions.Use of handheld device to provide last mile carrier tracking information.Load and unload packages, carrying them to customers doorstep.Genesys Design Engineer ConvergeOne June 2022 - December 2022Prepared technical designs using manufacturer design tools for product area of focus.Evaluate customers current solution elements, understand those elements, and apply toward any designs.Served as the technical design expert in solutions for their respective area of expertise.Provided technical design and sales support for account opportunities.Obtained professional certification - Genesys Cloud Certified Professional (GCCP).Investigative Officer New York State Liquor Authority 2013 June 2022Disclosed, undisclosed, and surveillance field visits to investigate establishments and their operating practices regarding compliance with the law.Conducted interviews with establishment owners, employees, neighborhood residents, and patrons of the establishments to obtain information relevant to further investigations.Researched and reviewed documentation collected including invoice records, corporate documents, city and state registrations and certifications to assess validity and compliance with governing laws and regulations.Documented and refined detailed reports of completed investigative activities, findings and assessments made during investigations of establishments with recommendations and next steps.Testified at formal legal hearings to substantiate and support investigational findings in submitted documentations.Labor Standards Investigator New York State Department of Labor 2008 - 2013Performed field visits to places of business to investigate operating practices and their compliance with wage and hour regulations.Conducted onsite interviews with personnel at all levels documenting wage underpayment claims submitted by employees.Reviewed and assessed payroll documentation to ensure compliance with state wage and hour regulations, reporting all calculated underpayments of wages due to employees, when applicable.Education & CertificationsBaruch College, Manhattan, New YorkBBA in Human Resources Management, Graduated February 2005Investigative Certification Interviewing and Integration Technique TrainingTechnical Certification - Genesys Cloud Certified Professional (GCCP) - Obtained August 2023Professional Statuses & AffiliationsPeace Officer - New York State, Appointed June 2014ReferencesAvailable Upon Request |
