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Click here or scroll down to respond to this candidate Candidate's Name
cellPHONE NUMBER AVAILABLE EMAIL AVAILABLE Street Address
PROFESSIONAL SUMMARY
Eight years of solid, knowledgeable, and rapport-oriented sales experience applied with stellar
customer service and a dedication to retaining happy customers.
Ability to perform professional recommendations, upsells, warranty add-ons, and presentation of any
products.
Excellent written and oral communication skills, enhanced by certifications in pronunciation and the
ability to excel in problem-solving solutions and resolving all customer inquiries.
Experience in management positions, generating leads, vendor fulfillment, special orders, tracking,
and resolving potential demands.
Essential ability to approach and motivate customers to provide a comfortable, no-pressure setting
that maintains customer retention rates and encourages multiple sales, upsells, or add-ons.
SKILLS 3D Modeling Phone communication
Auto CAD 2/ 3D Sales
Architectural Drafting Pricing
Architectural Modeling Budget
Adobe Acrobat Money
Drawing Microsoft Office
Sketching Speech
Communication skills Forklift operation
Customer service Office
WORK HISTORY
May 2024 July 2024 Delivery Driver /Amazon
Dallas, TX Completed on-time deliveries by choosing the most efficient routes.
Maintain a Clean and organized packaging appearance inside the
truck to facilitate packaging finding.
Load packages safely into the vehicle to keep them from damage.
Follow all company rules and procedures during shift.
Feb 2023 May 2024 Reach Truck Operator / Fresh Point
Dallas, TX Operated with zero safety violations and consistently met deadlines
for order processing.
Move goods between the facility locations according to request and
daily requirements.
Pick up trash, sweep floors, and organize products according to their
designation.
Filled out inspection logs at the beginning of each shift.
Wrap orders ready for shipment and transport these to their puck-up
designation.
Jan 2023 March 2023 Sales Associate / Academy Home Sports
Dallas, TX Complete Daily recovery tasks to keep areas clean and neat for
maximum productivity.
Transform the work area into an organized and clean department to
ensure it is safe to shop.
Applied knowledge of correct sizing to help customers find
comfortable shoes.
Promoted a welcoming environment by acknowledging customers
and engaging in conversation to identify footwear needs
Nov 2022 March 2023 Sales Associate / LOWES HOME IMPROVEMENT
Dallas, TX Control In-Stock products available for sale in the designated
department area.
Assisting customers in locating home improvement solutions using
effective communication to determine which products and services
best suit a given problem to build loyalty and maintain customer
satisfaction.
The Appliance Sales support uses expertise to explain the
specifications of a product or service to an existing or potential
customer to close a sale.
Dec 2021- Oct 2022 Retail Sales Associate / MACY'S
Dallas, TX Presented authentic merchandise and maintained a clean and
organized shopping environment.
Demonstrated knowledge of store products to build sales of Men
Collections.
Demonstrated an energetic and positive attitude.
Perform register transactions and adopt new technology.
Ability to approach and encourage customers to have multiple unit
sales.
Nov 2019 Aug 2022 Wearhouse Puller Associate / APEX Plumbing Supply Company
Pull material according to sheet transfer and embellish it in
correspondence with the size and amount of product.
Prioritize Oder sales, select material without imperfections for
customer satisfaction, and provide the best quality product.
Maintain Knowledge of product locations to assist customers with
in-store purchases when these are requested rapidly.
Able to safely move and lift products of more than 50 lbs.
Professionally communicate with associates to provide accurate
and efficient service.
Safely and efficiently Operate Pallet Jack, Forklift to pull puts
corresponding with incoming orders.
August 2019- October 2019 Distributor / Mako Consultants Inc. (At&t, Direct TV)
Dallas TX Meet existing customers to review current services and expand sales
opportunities.
Handle all administrative aspects, including completing customer
contracts.
Ensure a strong knowledge of products, accessories, pricing plans,
promotions, and service features.
Provide customers with excellent services at a more economical price.
Provide efficient, courteous customer service and assist in all aspects of
product offerings and services.
Ensure an extraordinary customer experience.
May 2019 - August 2019 Plumbing Sales Associate / LOWES HOME IMPROVEMENT
Dallas, TX Assisting customers in locating home improvement solutions using
effective communication to determine which products and services
best suit a given problem to build loyalty and maintain customer
satisfaction.
Using expertise to answer customers questions and ensure they receive
the best project planning and shopping experience.
Ensure merchandise is accurately accounted for, handled, and ready
for pick up.
Offer and sell installation services by creating details for an initial
inspection and providing customers with project estimates.
Communicate with other internally installed staff about customers order
status to finalize quotes.
Special order products for customers and call other stores to find
desired merchandise.
Control In-Stock products available for sale in the designated
department area.
Transform the work area into an organized and clean department to
ensure it is safe to shop.
Fed 2019 - April 2019 Canvasser / WOODBRIDGE HOME EXTERIORS
Dallas, TX Canvasser door-to-door in the DFW area setting up appointments for
quotes in exterior home remodeling.
Sep 2018 - Feb 2019 Flooring Sales Associate / LOWES HOME IMPROVEMENT
Dallas, TX Recommend installation services that match customer requirements.
Keep customers informed of pricing and special-order status.
Develop a friendly relationship with customers while using product
knowledge to generate leads.
Control In-Stock products available for sale in the designated
department area.
Transform the work area into an organized and clean department to
ensure it is safe to shop.
Solve customers' inquiries with a step-by-step description of installation
procedures.
Perform management Duties by entering orders for a customer and
reaching out to vendors for special orders, tracking and fulfilling
orders, and resolving potential demands.
Nov 2018 - Jan 2019 Jewelry Sales Associate / MACY'S
Dallas, TX Presented authentic merchandise and maintained a clean and
organized shopping environment.
Greeting customers promptly while quickly determining their needs.
Demonstrated knowledge of store products to build sales of Fine
Jewelry collections.
Assist clients in choosing the right jewelry piece that suits their budget
and needs.
Contacted other store locations to determine merchandise location.
Participate in pre-sales and sales-driving events to increase sales
goals.
Perform register transactions and adopt new technology.
Feb 2018 - Aug 2018 Men s Shoes Sales Associate / MACY'S
Dallas, TX Presented authentic merchandise and maintained a clean and
organized shopping environment.
Demonstrated knowledge of store products to build sales of Men shoe
collections.
Demonstrated an energetic and positive attitude.
Perform register transactions and adopt new technology.
Ability to approach and encourage customers to have multiple unit
sales.
Helped customers with questions, problems, and complaints in person
and by phone.
Urgency was needed to assist with all customer expectations and to
provide exceptional customer service.
An audit was developed using RF equipment to display new
merchandise.
Display sign changes promptly and accurately, including marking the
correct markdown price.
Oct 2015 - Feb 2017 Retail Sales Associate / MACY'S
Boston, MA Presented authentic merchandise and maintained a clean and
organized shopping environment.
Demonstrated knowledge of store products to build sales of Men
Collections.
Demonstrated an energetic and positive attitude.
Perform register transactions and adopt new technology.
Ability to approach and encourage customers to have multiple unit
sales.
Jan 2012 - Aug 2015 Kitchen and Bath / THE HOME DEPOT
Brockton, MA Control In-Stock products available for sale in the designated
department area.
Operate forklift to manage stock.
Transform the work area into an organized and clean department to
ensure it is safe to shop.
Develop a friendly relationship with customers while using product
knowledge to solve their inquiries.
Solve customers' inquiries with a step-by-step description of installation
procedures.
Execute exceptional customer service to sell appliances and perform
special order agreements.
Jul 2007 - Aug 2008 Assembler Operated / Majestic Staffing Inc
Plainville, MA Operated cutting machine to assemble screwdriver tools for Skew
Product, Bridgewater, MA.
Perform assembly line duties within a time frame production
requirement.
EDUCATION
May 2017 BBA in Architecture
San Francisco, CA ACADEMY OF ART UNIVERSITY (AAU)
-Hand Sketching
-Adobe Acrobat
-Architectural Drafting
-Architecture Modeling
-Coursework in Studio Modeling, Mapping, and Color.
August 16, 2015 Associate of Applied Science in Architecture and Building Technology
Boston, MA WENTWORTH INSTITUTE OF TECHNOLOGY
Dean's List Summer 2013, Fall 2013, Fall 2014,
Graduated cum laude
Graduated with a 3.67 GPA
Majored in Architectural Technology
January 5, 2011- BBA in Architecture
December 20, 2011 BOSTON ARCHITECTURAL COLLEGE (BAC)
Boston, MA Practice Skill Level 2
GPA 3.62
-Auto Cad Drafting 2D/3D
-Design Drawing 2D/Rendering 3D
-Computer Drafting and 3d Modeling proficient in Auto Cad
2009 Atlanta, Georgia Graphic Design Diploma in Graphic Design
Ashworth University Career School
-Graphic Design
-Photoshop
-In Design
-Illustrator
December 2020 Plumber Career Diploma
Scranton, PA Penn Foster College Career School
-Reading Piping prints
-Piping Fitting Systems
-Modern Pipe Design for Special Systems
-Finish Plumbing connection of pipe and fixtures
-Math for Plumber to Measure Pipe
-International Plumbing Code
CERTIFICATE / LICENSE
Certificate of OSHA Stand-Up Forklift
Hard Hat Compliant Worker Safety Training
March 11, 2023
General Lines Agent License -Life, Accident, Health, and HMO
Texas
May 2019
Certificate of Anti-Money Laundering
Anti-Money Laundering Compliance Office
Dallas, Texas
March 1, 2019
-Course on Anti-Money Laundering with 7 Units length (AML)
Certificate of Pronunciation Training
STAR PRONUNCIATION TRAINING
Melbourne, Australia
June 10, 2016
-Completed a 15-week online English Pronunciation Course.
-Continue using course recordings to develop speech clarity and spoken communication skills further.
HONORS
Received an Honor letter as part of the Wentworth Institute of Technology Dean List for the Fall
semester year 2014.
Received a Platinum Homer Award from The Home Depot 02/2015.
Received a Recognition Certificate of Product Knowledge for the Kitchen and Bath Department
from The Home Depot 04/2013.
Receive a Recognition certificate for product knowledge of Appliances. 01/2013.
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