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Click here or scroll down to respond to this candidateTPCandidate's Name
EMAIL AVAILABLE Houston, TX Street Address
Outgoing Customer Service Representative with a proven track record of success, extraordinary communication skills, and strong attention to detail. Fiercely competitive in achieving and surpassing all goals and targets. Currently looking for a remote position with a high growth company which oers exibility and fullling work. Computer skillsMicrosoft excelMicrosoft oceCallFireIdentication vericationConict de-escalationComplex Problem-SolvingEarly warningTelemarketer (inbound)03/2018 - 07/2020Interacted with customers in response to concerns, inquiries, and requests about service and productsConducted a variety of research using available resources online/manual/trainingCompleted regulated training to stay up to date with system changes and updatesExecuted the capabilities needed to receive inbound and outbound calls in a timely mannerConducted a variety of dierent tasks in a matter of minutes from solving issues the customer presented with their shipment, processing payments, following protocol, adjusting billsExecuted outstanding knowledge of the procedures and protocol for the job, company knowledge, and willingness to learnManaged customer calls eectively and eciently in a complex, fast-paced, and challenging environment.Pioneer Materials West, Inc. Aurora, COTelemarketer (inbound)08/2020 - 01/2022Provided telephone sales coverage to assigned account base Provided customer service to assigned account base Prospected for new accounts and new opportunitiesResolved customer service issues and determined appropriate sales strategiesIdentied competitive opportunities and developed strategies to obtain the businessDeveloped detailed product knowledge and implemented sales program specic to the customer.Shield Event Services Houston, TexasSecurity Ocer11/2023 - CurrentAssisted with crowd control during large events held at the facility. Assisted in the development and implementation of security policies and procedures.SummarySkillsExperienceProvided escorts for visitors as needed throughout the facility. Conrmed visitor identication prior to granting entry into the building. Greeted sta, guests, vendors, contractors. upon arrival at the facility entrance.Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.University Of Northern ColoradoCollegeHinkley High SchoolHigh SchoolAvailable upon requestEducation and TrainingReferences upon request |
