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Sales & customer service expert who excels in identifying consumersneeds and delivering robust solutions. 5+ years experience in fast-paced call-center environments, with a proven success of converting prospects into new sales.Albany, NY 12205Mobile: PHONE NUMBER AVAILABLEHome: PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCECharter Communications, Albany NY Inbound SalesMarch 2022 - PresentInbound telephone sales agent focusing on acquisition of new mobile, internet, video and home phone customers. Primary responsibilities include following the companys sales process, and closing deals on new and existing residential customer accounts.Bankers Conseco Life Insurance Company,Clifton Park NY Unit Field Trainer - Insurance Agent June 2020 - April 2022Insurance sales manager & sales representative for Bankers Life and affiliates. Primary responsibilities include setting and completing sales appointments, field training new insurance agents, and acquiring all documentation for underwriting purposes. Ensuring compliance with federal and NYS insurance regulations.Global Security, Pittsfield MA Security GuardApril 2019 - June 2020Security guard for commercial businesses. Key duties were to conduct security & safety checks throughout the shift, and verifying medical documentation of patients. Customer service driven position ensuring employee, patient and facility safety. Ensuring compliance to federal, state, and local regulations.Broadleaf Marketing & SEO - Boca Raton FL - Senior Marketing AnalystApril 2017 - April 2019Business-to-business sales focusing on opening new search engine optimization accounts for local medium to small sized businesses in the United States, Canada, and the United Kingdom. Primarily telephone and virtual selling, this position required me to master time management and sales efficiency skills.EDUCATIONExcelsior University,Albany, NYSeptember 2022 - PresentPursuing a bachelors degreein Marketing.North MiddlesexRegional High School,Townsend, MASeptember 2012 - June 2016Focuses in financial andenvironmental sciences.CERTIFICATIONS AND SKILLSNYS Life, Health & Accidentinsurance producerAmericas Health InsurancePlans (Medicare compliance)Microsoft office expertQuickbooks, SalesforceCSG and ICOMS billingsystemsNYS Annuities complianceSocial Security Certification
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