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EXPERIENCEDISNEY COLLEGE SUMMER ALUMNI PROGRAMQUICK SERVICE FOOD AND BEVERAGE-WALT DISNEY WORLD RESORT- PECOS BILL MAY 2024-AUGUST 2024 Utilized POS system to take and fulfill orders using cash, credit, and dining plans. Opened and closed counters and dining rooms while fulfilling food safety and cleanliness protocols for cleaning, stocking, and sanitizing drink machines, surfaces, and waste disposal. Disposed of trash and bussed tables using WDW systems and protocols- something about cleanliness and standard of the restaurant overall- trays and condiments Fulfilled mobile orders and register orders at the counter by creating a friendly interaction and ensuring guest receives their services in a timely and sufficient manner. Welcomed guests with themed greetings, participated in pin trading, and assisted in audience control and safety for parades.THE CATHOLIC UNIVERSITY OF AMERICARESIDENT ADVISORAUGUST 2021-MAY 2022; JANUARY 2023-MAY 2024 Advise and assist residents with daily and big-picture struggles and accomplishments inside dormitories through structured one-on-ones and organic interaction with first-year students. Collaborate with undergraduate Resident Advisors and professional university staff through biannual training, weekly staff meetings, and one-on-ones with immediate supervisor. Craft bulletin boards and door decorations and plan programs for the residents to build community, assist in learning, and emphasize personal progress. Actively "on-call" for residents on a rotating schedule, responding to campus incidents involving violations of school policy and the law. Filed required incident reports, managed record keeping, statistic tracking, and communication with collaborative university departments.THE CATHOLIC UNIVERSITY OF AMERICASUMMER HOUSING COORDINATOR- OFFICE OF EVENTS AND CONFERENCE SERVICES APRIL 2024- AUGUST 2024 Communicated with clients to craft accommodations in university dormitories to satisfy the specific needs of each group with diverse ages and genders and needs aligning with school and federal policies, including international clients. Used IRIS software and work orders to reserve rooms, schedule cleanings, key pulls, and linen drop-offs for rooms at least one month in advance to ensure quality standards, effectively reworking projects due to campus construction and unforeseen circumstances. Delegated tasks via weekly meetings to the student work team, coordinating key packets and linen drop-offs, ensuring a smooth check-in/check-out process for clients with consistent communication. Proactively checked in with our clients and consistently updated accommodations before and during their stay, ensuring they felt reassured and cared for throughout their time with us. DISNEY COLLEGE PROGRAMCONCIERGE-WALT DISNEY WORLD RESORT-PORT ORLEANS RIVERSIDE MAY-DECEMBER 2022 Assisted guests throughout their stay at the resort from check-in to check-out, fulfilled service and work orders related to the overall resort experience. Accepted guest complaints and recovered them utilizing room changes, compensation, and making up for lost time. Collaborated with the back office logistic team, supervisors, and Resort Managers to create the most positive guest experiences.2 Demonstrated adaptability by serving on two hurricane ride-out crews, ensuring guests' safety and comfort during severe weather and park closures, and restructuring their vacation and travel plans. Created "Magical Moments" for guests through balloons, cards, buttons, and individualized surprises for guest rooms for celebrations and achievements. THE CATHOLIC UNIVERSITY OF AMERICA-SCHOOL OF MUSIC, DRAMA, AND ART SOCIAL MEDIA/MARKETING ASSISTANTAUGUST 2021-MAY 2022 Designed and created engaging digital marketing content for Instagram and Facebook. Designed and executed flyers and organized bulletin boards for the building and its events. Facilitated audition days for prospective students and communicated during and after the audition, answering questions regarding the University and its programs. THE CATHOLIC UNIVERSITY OF AMERICA-CAMPUS MINISTRY OFFICE ASSISTANTAUGUST 2020-MAY 2021 Created, designed, and posted social media and digital bulletins for events and information including post event reports and data collection. Assisted in formatting various websites and programs for services and liturgy. Received and assisted with in-person visitors, phone calls, and emails. Distributed specific messages to Campus Ministry staff.EDUCATIONThe Catholic University of AmericaAUGUST 2020- PRESENTExpected Graduation December 2024Anticipated Degree - B.M. Music EducationBerks Catholic High SchoolAUGUST 2016-JUNE 20203.6 GPA, Multiple AP and Honors Courses125 Hours of Community ServiceHONORS AND ACTIVITIES 2023-2024 Resident Assistant of theYear Catholic University President's Society Dean's Student Advisory Council Berks County Outstanding YoungWomen Finalist Reading Music Foundation Four-TimeMerit Scholarship Winner Reading Civic Theater Two-Time GalaCompetition Finalist National Honor Society PermanentMember Tri-MMusicHonorSociety Student Government Student Ambassadors Princess Party PerformerSKILLS HIGHLIGHTS MS Office SuiteWord/Excel/PPT/Publisher Google-Sheets/Docs/Slides Mac-Pages/Keynote Public Speaking Phone Skills Organization Developing Curriculum/Events Social Media Post Creation and Tracking Digital Marketing Canva Creative Writing Data Entry Filing and Paperwork Conflict/Crisis Management Piano Proficiency Effective leader and mentor3ADDITIONAL JOB EXPERIENCELEARN NOWMUSICLLCAfter School Music InstructorJanuary 2024 PresentHOLY REDEEMER CATHOLIC CHURCHSection Leader/CantorJanuary 2024 PresentGYMBOREE DCMusic Class Director/ActivitiesJanuary 2021 May 2021TRI-VALLEY YMCAAssistant Group SupervisorMay 2021 August 2021MOSELEM SPRINGS COUNTRY CLUBServerJune 2020 August 2020EAST PENN MANUFACTURING CO.Production ClerkJune 2019 August 2019 |
