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Credit card payment processingReport creationReport generationPromotional supportAdaptive team playerCustomer relationsInbound and Outbound CallingCall Center OperationsVXI College Park, GACustomer Service Representative10/2020 - CurrentPromoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and eectively diused tense situations.Demonstrated excellent communication skills in resolving product and consumer complaints.Developed strong customer relationships to encourage repeat business. Educated customers on special pricing opportunities and company oerings.Healthcare Services Group Jonesboro, GAHousekeeper09/2020 - 01/2021Vacuumed oors and dusted furniture to maintain organized, professional appearance.Used cleaning chemicals following proper guidelines. Cleaned building oors by sweeping, mopping and scrubbing. Maintained and organized cleaning supplies stock.Employed deep-cleaning techniques for areas in need of additional sanitation.Papa John's Pizza North Little Rock, ARCustomer Service Cashier01/2019 - 06/2019Collected credit card and cash payments to complete transactions for customer orders.Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.United Education Institution Morrow, GAAssociate of Science in Medical Assisting05/2021SkillsExperienceEducation and Training