Candidate Information Title Customer Service A Team Target Location US-TN-Memphis Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Supply Chain Customer Service Memphis, TN Customer Service Fedex Delivery Crockett Mills, TN Customer Service Representative Memphis, TN Customer Service Quality Assurance Memphis, TN Customer Service representative Memphis, TN Customer Service Retail Sales Memphis, TN Customer Service Human Resources Memphis, TN

ASHLEYROGERSProcess AssistantOperations ManagementPROFILEA natural leader that combinesstrategy and teaching to improveperformance, sales, and quality, whilesecuring compliance.A strong leader with excellentorganizational skills, a team builderand business planner. Over 20years of hands-on management. Ithrive on ensuring the company ordepartment is on track to meet itsfinancial goals.CONTACTPHONE:PHONE NUMBER AVAILABLEWEBSITE:n/aEMAIL:EMAIL AVAILABLESKILLSCustomer serviceProblem solvingMentoringInnovationCoaching and developingConflict resolutionProactive- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, ni ghts, and/or holidays- Experience managing a team of 20+ employees- Experience with process improvements (L ean process, Kaizen, and/or Six Sigma)- Excellent customer service, communication, and interpersonal skills- A Bachelors or Masters degree in Engineering, Operations, Supply Chain/Logistics, or a related field.- Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, d efense/aerospace, medical, cosmetics, production or distribution environments.* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, L oss P revention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject t o variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies t o sites with stairs) EDUCATIONTTCM@Memphis01/2005  03/2007GPA was a 3.7. Graduated with a Information Support Processor Certification.WORK EXPERIENCEAmazon Process Assistant12/2022Present Providing policy follow-up, attendance tracking (duties do not extend to discipline Ensuring successful area performance, through tracking, reporting and feedback of associate performance. Set standards in Pick department by breaking site records in rates and production. Pick rates exceeded the 340-company goal. I along with my team hit a pick rate of 360, a new site record. Identifying and addressing safety hazards within the work area. I collaborated with Senior Management to come with a solution for storing dirty, broken, and virtual dirty totes around electrical panels. A new 5s location was created for removing broken equipment from the site. Support the Area Manager and Associates. I assist in completing audits and coaching to improve production rates and quality. I have improved rates in 2 departments by over 100%. I have been part of a team that broke site records during Peak Season for production rates and quality. Understand workflow and daily production goals. I have been in two different process path that has a grave affect of how the operations flow at the site. I understand the importance of staffing correctly and how it affects the volume of production during each shift. I also learned the importance of creating tickets for equipment to be fixed in a timely manner. Support, mentor, and motivate your hourly workforce. I have successfully coached over 200 associates through audits, and helped improve their production rates and quality in 3 different departments. Manage safety, quality, productivity, and customer delivery promises Lift up to 49 pounds and frequently push, pull, squat, bend, and reach Maintained our customer expectations to ensure customer orders are delivered at the right time, to the right location. Amazon FC Associate07/2021-12/2022FC Associate I ICQA Ensures we provide customers with quality products while helping maintain the control of the company's Inventory. Maintain a clean and safe environmentLearning Ambassador Onboard and train new and current associates on company standards and operations, policies and procedures Collaborated with the learning department to suggest opportunities for performance and growth for all associates ICQA PROBLEM SOLVER Researched and resolved quality errors Helped maintain Amazons brand and loyalty to our customers by ensuring we have quality products delivered to every customer Performed audits on associates to ensure all errors are reported and the issue is corrected in a timely mannerCVS Pharmacy Operations Manager/Store Manager08/201106/2021 Communicated well verbally and in writing to support and lead my team. Trained over 100 employees to reach company goals Delegated tasks Cash handling Profit and loss statements Conference calls to bridge barriers and find solutions to correct barriers Coached and terminated associates not meeting company guidelines Assisted in Operations on a district level for 9 stores Successfully grew sales and production in a store ranked 18 out of 18 in less than a year the store was ranked #1