Candidate Information Title Service Leader Operations Specialist Target Location US-IL-Schaumburg Phone Available with paid plan

20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free

Search 2 million Resumes Keywords: City or Zip:

Related Resumes Operational Management, leadership, customer service, coaching Sauk Village, IL Operations Manager Customer Service Evanston, IL Team Leader Customer Service Palatine, IL Customer Service Shift Leader Merrillville, IN Customer Service Team Leader Melrose Park, IL Operations Manager Field Service Mount Prospect, IL NOC, Network Operation, Customer Service Operations Manager,Mana North Aurora, IL

CNicoleCacioppoPHONE NUMBER AVAILABLEnicolecacioppo@yahoo.comPalatine, IL 60067SUMMARYA responsible and dedicated employee with excellent organizational and interpersonal skills. I have twenty years of valuable experience in maintaining good customer relations, merchandise strategies and inventory management. I am interested in putting these skills to work for your office while pursuing a long-term career as a staff member. SKILLSPersonable CommunicatorAccurate money handlingSkilled in conflict resolutionResourcefulProactiveMicrosoft WordExcelPublisherData Gathering and DocumentationMeeting Planning and LeadershipSupervision and LeadershipCommunicationEXPERIENCEProduct Operations SpecialistMount Prospect, ILOld Navy/ Mar 2023 to CurrentConsistently treat all customers and employees with respect and contribute to a positive work environmentServe as a role model to achieve priorities in store with the customer as the primary focusAct based upon directions from the Sales & Service Leader and collaborate effectively with employeesSupport Sales & Service Leader duties during non-peak hours Lead and manage execution of assigned specialized functional area- merchandising or product operationsBe accountable to personal goals which contribute to overall store goals and results. Merchandising/Operations/Replenishment ManagerSchaumburg, IllinoisMichael's/ Mar 2022 to CurrentParticipated in truck unload and stocking shipment Participated in planogram process to make sure they are complete on time and accurateParticipated in the AD (signage) set processHelp maintain seasonal sets on a daily and weekly basis (omni channel) Acknowledge customers help locate product and provide solutions and ideas Assist in hiring and interviewing processServe as a Manager on Duty (MOD)Train and coach the team to achieve resultsAssist store manager on planning and supporting the scheduling and execution of store workload.Merchandising Execution TeamElk Grove Village, IllinoisHome Depot/ Feb 2021 to Oct 2021Configured and arranged up-to-date marketing displays to promote sales Placed prices and descriptive signage to promote items Communicated and coordinated execution of planograms with store management. Product Operations SpecialistHoffman Estates, IllinoisOld Navy/ Sep 2019 to Feb 2021Consistently treat all customers and employees with respect and contribute to a positive work environmentServe as a role model to achieve priorities in store with the customer as the primary focusAct based upon directions from the Sales & Service Leader and collaborate effectively with employeesSupport Sales & Service Leader duties during non-peak hours Lead and manage execution of assigned specialized functional area- merchandising or product operationsBe accountable to personal goals which contribute to overall store goals and results. Customer Service Representative/Front End LeadDes Plaines, IllinoisMariano's/ Feb 2017 to Aug 2017Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environmentEffectively communicate with customers and respond to questions and requests in a timely mannerAssisted with returns and refundsMonitored the front end, making sure employees takes their breaks and customers checking out expedientlyAssist customers at checkout and bag groceries to minimize customers wait time Assisted in end of the day balance of cash registers Trained and assisted general team members as needed. Department Lead/Sales/RTV/Gift Registry/Front End Associate Schaumburg, IllinoisBuy Buy Baby/ Jul 2010 to Sep 2016Trained employees on departmental responsibilities Responsible for overall success of the departmentMet sales goals through providing exceptional customer service Inspect shipments for damages or defects and records discrepancies or damages Processed items to be shipped out and assisted with stocking and merchandising Assisted customers in creating registries as needed Implemented successful merchandising plans including plan-o-grams, working directly with the merchandising managerMaintain inventory of shipping materials and supplies Perform all responsibilities associated with cashiering, when required. Assistant ManagerSchaumburg, IllinoisNordstrom/ Jan 2002 to Jan 2008Assisted the manager in teaching and coaching employees to deliver outstanding customer serviceHelped the manager execute a business plan on providing exceptional customer serviceCollaborated with the manager to ensure the customer receives the best quality, value and selections of merchandiseAssisted the manager to ensure merchandising and presentation standards are met Assisted the manager in ensuring accurate inventory management and achieve shrinkage goalsStocked merchandise when shipment arrives.EDUCATION AND TRAININGAssociates in Applied Science and ArtsRochester Institute of Technology Jan 2000Rochester, New YorkCredits towards bachelor's degree in Deaf Rehabilitation Counseling Northern Illinois UniversityDeKalb, IllinoisLANGUAGESFluent in English American Sign LanguageREFERENCESAvailable upon request