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Click here or scroll down to respond to this candidateCandidate's Name
Dallas Tx PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYHighly skilled Customer Service Professional with significant experience in interfacing with diverse customer bases, addressing inquiries, and providing high-quality support. Strong ability to handle high-volume interactions while maintaining a focus on customer needs and satisfaction. Excels in cross-functional team environments and consistently meets performance targets. Also, Teaching students with passion was something Ive looked forward after completing my bachelorsEXPERIENCEHome Tution Carrollton, TexasOnline Teacher 2021 2024 Adapted teaching methods and materials to fit students' needs and interests, Selected appropriate curriculum for children's abilities and grade levels. Graded assignments and tests to track student progress, Created hands-on activities to make learning more engaging. Helped in giving home Tuition (online ) for selected students since 2021 till present.The Educator School Karachi,PakistanElementary Teacher 2012 2014 Provided small group support to students, helping them understand difficult concepts and improve their academic performance and tracking student progress and maintaining records Collaborated with teachers, parents, and administrators to work together and make students understand better Taught subjects like English, Math, History, Science, and electives.Axact Karachi,PakistanCustomer Service 2014 2015 Have the ability to convince and understand customers needs, even in difficult situations, and eager to help solve the issues. Increased first call resolution rate through effective cross-team collaboration and knowledge-sharing initiatives. Identified and implemented solutions for recurring customer issues Handled an average of 50+ customer support requests daily, achieving a 95% satisfaction rate. Delivered multi-channel support (phone, email, chat) to provide seamless and consistent customer service.EDUCATIONSir Syed University, Karachi, PakistanBachelors of Computer Science, 2015 |
