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COSTUMER SERVICE AGENT/TECH SUPPORTDONALDHARRINGTONCONTACT INFORMATIONEMAIL AVAILABLEStreet Address  Fox Hollow Dr, Little Elm, TX75068PHONE NUMBER AVAILABLESKILLSLANGUAGESEnglish NativeOBJECTIVEProven customer service agent with a background in tech support. Skilled in addressing inquiries, resolving issues, and providing technical assistance. Adept at multitasking, communicating effectively, and delivering exceptional service.Experienced and self-motivated customer service professional with a proven track record of successfully resolving customer inquiries and issues. Skilled in communication, problem-solving, and providing exceptional service in a remote setting.EXPERIENCECUSTOMER SERVICEAirbnb . Dallas,TX WFH Aug 2021 - Jan 2023CUSTOMER SERVICE/TECH SUPPORTTao Motor. Carrollton,TX Mar 2023 - PresentPHONE REPAIR AGENTAssurant. Lewisville, TX 2016 - 2019EDUCATIONHebron High School. Carrollton,TX 2003 - 2006Parts orderingTechnical knowledgeData analysisInventory controlDocumentsDocumentsMicrosoft O ceEditingManaged bookings, communication, and property maintenance to ensure positive guest experiences.Engaged in con ict resolution and problem-solving to address any guest concerns effectively.Utilized marketing strategies to attract more guests and increase revenue for my listings.Provided personalized recommendations to enhance guest experience, resulting in positive reviews.Demonstrated strong problem-solving abilities, ensuring guest satisfaction with effective solutions.Pro cient in diagnosing and repairing electrical and mechanical issues on ATVs. Experienced in troubleshooting and resolving engine performance problems. Experienced in sourcing and ordering replacement parts for scooter repair jobs. Assisted customers with nding the right parts for their vehicles, ensuring satisfaction.Maintained inventory levels and organized stockroom for e ciency in parts department.Communicated with vendors to order necessary parts and coordinate deliveries.Utilized inventory management software to track and maintain accurate parts data. Managed a high volume of parts orders and ensured accuracy in processing. Diagnosed and repaired a variety of mobile phone issues e ciently. Skilled in replacing screens, batteries, and other components on various phone models.Knowledgeable in using relevant tools and equipment to repair phones e ciently.Pro cient in diagnosing and repairing smartphone hardware and software issues.Skilled at conducting thorough tests and using tools to pinpoint problems effectively.Conducted quality control checks to ensure phones met industry standards before resale.Supportiveness.Trust-buildingTeamwork.Con ict resolutionEmpathyActive listeningMultitaskingPatienceTechnicalProblem-solvingCommunication