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LINKEDIN: DIANA HEYSUNPHONE NUMBER AVAILABLE EMAIL AVAILABLEC A R E E R O B J E C T I V EMotivated and enthusiastic individual. Seeking a role where I can apply my organisational skills and passion for learning in order to support the team effectively. Committed to acquiring new knowledge and skillsets, I am hoping to contribute to the success of the company, while gaining valuable hands-on experience in a dynamic business environment. Dedicated to exceeding expectations and contributing positively to the team's goals. Education Les Roches International School of Hotel Management Bachelor of Business Administration 3.5-year program Practice in:Front Office Operations, Housekeeping Techniques, Lodging Concepts, Concierge and Guest Relations, Fine Dining (Kitchen, Service), Gastro dining (Kitchen, Service & Oenology), Resort Buffet Operations (Kitchen, Service), Patisserie & Bakery, Mixology& Bar Operations.BBA6 specialization EventsBBA7 specialization Marketing2018-2022Istituto MarangoniFoundation Year Certificate of Fashion Business2017-2018Gymnasium of Lviv Business and Law UniversityHigh School Diploma2015-2017DIANA HEYSUNProfessionalExperienceFront Office Manager at The Marmara Park AvenueAssuring smooth daily operations.Handling guests feedbacks and complaints.Participating in regular meetings to provide updates. Managing the team, creating schedules and doing payrolls. May 2024 -August 2024Asst. Guest Relations/Front Office Manager at The Equinox Hotel New YorkSupervising and coordinating the daily operations. Handling escalated guest inquiries, complains and requests. Monitoring guests feedbacks and reviews to identify areas for improvement.Nov 2023 -April 2024Guest Relations Agent at The Ritz-Carlton, Central Park Excellent customer service and professional interaction skills necessary to provide guest with the ultimate experience. Attention to detail, critical thinking, decision making and multitasking.Assisting guests with their needs.Nov 2022 -Nov 2023Costumer Support & Sales Representative in Calmerry Worked with team members to develop support networks and multifaceted coping techniques focused on client needs. Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. Helping clients manage video sessions, subscriptions and changing of therapist.Nov 2020 -Nov 2022Skills CreativityCommunicationTeam workProblem SolvingCritical ThinkingMicrosoft Office (Word, Excel, PowerPoint)Windows, MacOSOperaPhotoshop, iMovieReferences Available upon requestGuest Relations Agent in iKos AndalusiaProviding exceptional service to guests.Assisting with guest queries/disputes.Resolving complaints effectively.Handling the arrival and departure of the guests.Being a source of information to guests on various matters such as transport and restaurant advice.Aug 2021 -Oct 2021Languages Ukrainian - mother tongueRussian - native speakerEnglish - AdvancedSpanish & French - basic (currently learning)